Took a long time to get connected to an…
Took a long time to get connected to an operator, but in the end everything was resolved quickly
About MooGold
Data updated- Website
- moogold.com
- Category
- Events & Entertainment
- Location
- Malaysia
- Status
- Unclaimed
- Last 12 months
- 243 reviews
- Replies to negative
- 3% (6/224)
Do you own MooGold? Claim this profile for free and start replying to reviews.
About this business
MooGold is an established global digital goods and services platform for gamers. Which provides the best professional game solution for all the gamers. We sell professional and affordable MMORPG currencies, power leveling service, game top-up and mobile top-up.
Is MooGold legit?
MooGold (moogold.com) has a 3.2 out of 5 rating on OK.one, based on 621 user reviews collected here. It is listed under Events & Entertainment and its reputation is mixed. Opinions are polarized: 57% rate it 4 stars or higher while 32% give 1 star; The business has replied to 3% of negative reviews; 243 of them were added in the last 12 months. Last updated 2026-10-25.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Consumers frequently highlight that the support staff is extremely helpful, kind, and always ready to assist promptly with any request. People deeply appreciate the speedy replies, efficient service delivery, and overall smooth experience when topping up. However, some people mentioned that payment verification processes can take an excessively long time and cause unexpected frustrations. Some reviewers were not happy with long queuing times, slow response rates, and unhelpful communication when trying to resolve urgent account issues. A few customers also expressed concerns about unexpected security alerts and delayed refunds following transaction errors.
Auto-generated from all reviews of this business. For reference only.What people say
I feel like I got scammed
I feel like I got scammed, I bought a twilight pass and they refunded in wallet which was not even full. And now they are asking me to contact the game. Such a waste of time and money. Not recommended.
The person answering the query sounded…
The person answering the query sounded rude.
Ive made a mistake trying to recharge a…
Ive made a mistake trying to recharge a gaming account wwitj a different region but ling ling help me not only once but thrice and sorted everything out for me without any complain. Thanks ling ling for your service
Service is good tbh
Service is good tbh, the staff Ling Ling was very supportive
It's not my first time,everytime they…
It's not my first time,everytime they provide the best service but sometimes they have some server issue othe than that every thing is best
The Worst site it steal your money
I cannot verify my mobile number
NOTE FOR MOOGOLD
This site is trusted. but there are several things that need to be improved. Because a professional game top up website should have the things below. 1. Write down the estimated delivery time for each product, so customers only need to contact customer support when the processing time exceeds the estimated time given. 2. Write down the estimated time commitment for solving the problem. When a customer buys a product but the customer has not received the product, the customer will not worry because there is a time limit for resolving the problem. Because of my experience, I never received a Zenless Zone Zero product, and the problem was resolved in almost 1 month. This is very unprofessional. Because those who buy from Moogold are not only the main customers, many also become resellers on this website. 3. State the time of order and the time the product has been sent on the invoice. This is very necessary for resellers as proof that the product is delivered on time. If the 3 points above have been corrected, I will return to change this 1 star to 5 stars.
Ling ling
Ling ling best support
I waited for the customer service for a long time and didn't reply.
My diamonds didn't arrive. #11248299This order has not arrived for the time being, and it is 3688 short.，I've rearranged the queue four times. Can you reply soon? Use diamonds in a hurry.
I made a purchase of just 5 usd using a…
I made a purchase of just 5 usd using a prepaid card it has been under review for almost 5 days now and whenever i contact support i would be told my order is under review.stay away from this site if you want and instant delivery for you purchase
Lots of sale thank your fast…
Lots of sale thank your fast verification
!!!SCAMMERS!!!
SCAMMERS, 12 HOURS HAD BEEN PASSED SINCE I PAID FOR MY ORDER AND STILL PROCESSING!! WHAT A CRAP CUSTOMER SERVICE AND LIVE AGENT!!!! BEWARE OF THIS SITE... THEY WILL GOT YOUR MONEY BUT DIDN'T GIVE YOUR PURCHASE!!!!! SCAMMERS!!!!!!
The live support called ling ling help…
The live support called ling ling help me a lot.. with my verification of my phone number as it was not working how much every I tried. Thanks ling ling
Bland i dunno
Excellent response time
Excellent response time (Yiing)
Whats goiing on....
Bro what is wrong with moogold these days? All the orders were slow and today, i still havent recieved my order. P.s its been 3 hours 30 mind since I placed the orders. I just want some dias man 😭🥲. When i say that i am facing problem cuz moogold server keeps crashing on me. Someone said that it was fine from their side. But bro moogold crashed on me like 10 times today. Thats alot!
Bad experience
Their website went down for some time last Saturday. As a result, the payment was successfully processed, but I have not received my order yet. I've contacted support several times, but they keep saying that the order is still under review."
NEVER USE THIS SITE!
I highly do not recommend anyone to use this service. You can only lose your time and money here. Absolutely disgusting customer service. They claim instant delivery, but it is a deception, after several days of waiting for the goods I still have not received. Support service does not work, there just answer with vague formulaic phrases, they can not give a concrete answer to the question. In addition, this company refuses to make a refund. Under no circumstances do not use their services, they are scammers, they will steal your money.
SEAGM
Loaded
Baxity
OffGamers
FazerCards Reseller
Eldorado.gg
Eneba
AR-PAY