MooGold is an established global digital goods and services platform for gamers. Which provides the best professional game solution for all the gamers. We sell professional and affordable MMORPG currencies, power leveling service, game top-up and mobile top-up.
MooGold (moogold.com) has a 3.2 out of 5 rating on OK.one, based on 621 user reviews collected here. It is listed under Events & Entertainment and its reputation is mixed. Opinions are polarized: 57% rate it 4 stars or higher while 32% give 1 star; The business has replied to 3% of negative reviews; 243 of them were added in the last 12 months. Last updated 2026-10-25.
Reviewers overwhelmingly had a great experience with this company. Consumers frequently highlight that the support staff is extremely helpful, kind, and always ready to assist promptly with any request. People deeply appreciate the speedy replies, efficient service delivery, and overall smooth experience when topping up. However, some people mentioned that payment verification processes can take an excessively long time and cause unexpected frustrations. Some reviewers were not happy with long queuing times, slow response rates, and unhelpful communication when trying to resolve urgent account issues. A few customers also expressed concerns about unexpected security alerts and delayed refunds following transaction errors.
Auto-generated from all reviews of this business. For reference only.This is a store of full of children prostitutes, they do not send the goods after payment! They demand passport details after payment! THEY PROMISED TO MAKE A REFUND WITHIN 7-14 DAYS, IT'S ALREADY BEEN 32 DAYS THESE PRIMATES JUST TOOK THEIR MONEY FOR THEMSELVES AND REFUSE TO RETURN IT
I recently placed an order with Moogold to recharge my Mobile Legends account, and the entire experience has been extremely disappointing. The website promised delivery within 30 minutes, but my order was delayed by 72 hours, and I still had not received it. This seems to be a common issue with Moogold, as 90% of the time, orders are delayed. The support team provides vague and inconsistent responses, often stating that the order is "currently being verified by their staff." They never give a proper answer or make you feel secure about your purchase. Instead, they ask you to continue waiting and provide fake estimations based on how long you've already waited, citing high order traffic as an excuse. Adding to the frustration, the sales support team is unresponsive. It has been three days since I made my purchase, and I have yet to receive any helpful communication from them. In conclusion, my experience with Moogold has been extremely frustrating. The lack of communication, false promises, and consistent delays make it a highly unreliable service. I caution others to be wary of the claims made by Moogold and consider alternative providers Like SEAGM which is 1000% better than this one .
Customer support is great! However server problems occurs in the case of Mobile Legends. But, all-over best website for top-ups and resale!
Fast replies and helpful. The refund to card takes 7-14 days which is quite worrisome.
I placed an order with moogold and the information stated delivery would be within 30 minutes. 20 hours later the order had still not been delivered. I contacted moogold live support (alison) who told me the providers server was experiencing issues, and that delivery time could not be estimated and I was to be patient. I asked for a refund, and was told I would be charged for the refund, even though it was because moogold could not fulfill my order in the timelines stated. On checking their website, they are still telling customers that delivery will be within 30 minutes.
90% of the time, the orders are delayed and very disappointing. They will never give you a proper answer because they are not even sure of whether what you ordered can be delivered on time. Answer is always standard "your order is currently being verified by their staff. They will not make you feel secured and ask you to continue to wait. They will just say high amount of order traffic and give fake estimation according to how long you have waited.
Hello, this is a completely scam service, don’t waste your time and money here, they will demand to provide documents and come up with stupid reasons for this, ANY OTHER STORE DOES NOT PROVIDE THIS! STAY AWAY, THIS IS A SCAM!
So I recently purchased dias from this website with a help of virtual card and for more than 48 hours I have to wait for the process to get done which haven't been done yet while I'm writing this review. The verification process is really slow and I will recommend people to use other websites rather than using this website. Erin was the person with whom I was in contact for the support and they tried to help me which they did splendid but their verification team doesn't match upto the expectations and services from the website.
They process very slow and are not professional. giving excuse of asking for verification of too many steps. They ask for credit card photo and credit card transaction. many hours have past but no updates. if you expect instant purchase then forget about trying it here. not suitable for players who need diamonds urgently.
i bought a card and it didnt work then all they said they will investigate and did nothing for me very bad it's been already 4 days
worst service and their support is the worst i have ever interacted with
I have been waiting for a refund for 50 days and counting, I have contacted more than 20 times, I have even lost count waiting for a refund that they offered me and nothing gives me answers, the page is good, but I don't like playing with my money at all, nothing
absolutely terrible service provided by moogold. I have done payment via Binance 10 days ago but still no resolution provided
I will appreciate if you kindly stock up more during big mlbb events as we face shortage of stocks and some coustomers are really impatient to deal with. And will also like to thank mooGold for the smooth business and earning I've made so far. Thank you.
Too bad support And they ask for more information about you And they want your credit card photos And so many things Dont buy from them
They are scammers don't trust them its a fake site. Its been 5 days and i still haven't gotten a refund. They keep making excuses which are completely fake. Don't become a victim of a fraud its a big scam.
You assistant have done good work .. i hope next time have problem it will be solved as fast you assistant member (rico) do
Today have a bad experience from Live chat Anget Zion.. not helpful and waste of my time I bought 5package and I have to wait for 10 Hours !!!! And yet never receive anything. Pls Moogold train your live agent... and I will like to thanks Steve he took over my case and settle it ASAP
Ordered Binance card, They promised to deliver in 72h. After that still they have no solutions on that matters. The chat is no useful
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