Scam website
Scam website ordered two item only one came...
About MooGold
Data updated- Website
- moogold.com
- Category
- Events & Entertainment
- Location
- Malaysia
- Status
- Unclaimed
- Last 12 months
- 243 reviews
- Replies to negative
- 3% (6/224)
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About this business
MooGold is an established global digital goods and services platform for gamers. Which provides the best professional game solution for all the gamers. We sell professional and affordable MMORPG currencies, power leveling service, game top-up and mobile top-up.
Is MooGold legit?
MooGold (moogold.com) has a 3.2 out of 5 rating on OK.one, based on 621 user reviews collected here. It is listed under Events & Entertainment and its reputation is mixed. Opinions are polarized: 57% rate it 4 stars or higher while 32% give 1 star; The business has replied to 3% of negative reviews; 243 of them were added in the last 12 months. Last updated 2026-10-25.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Consumers frequently highlight that the support staff is extremely helpful, kind, and always ready to assist promptly with any request. People deeply appreciate the speedy replies, efficient service delivery, and overall smooth experience when topping up. However, some people mentioned that payment verification processes can take an excessively long time and cause unexpected frustrations. Some reviewers were not happy with long queuing times, slow response rates, and unhelpful communication when trying to resolve urgent account issues. A few customers also expressed concerns about unexpected security alerts and delayed refunds following transaction errors.
Auto-generated from all reviews of this business. For reference only.What people say
Good
Good comunication, maybe you need some spanish, and other languages support
First of all the customers service is…
First of all the customers service is the best and the recharge are also really cheap and reliable
The customer care agent WSY really…
The customer care agent WSY really assisted me in Making everything smooth
HSR top-ups are not provided immediately + security checks
HSR top-ups are not provided during 30 min window but they do charge money. I've paid 175$ for 2 packs in order, and support asked me photo of credit card & bank statement for purchase. When provided was told that need to wait 24 hours to verify documents... I've made a lot of purchases there but such thing is first time
it says my order will be there an hour…
it says my order will be there an hour but o waited a day so i give it a 4 star
Order #6816281 still no solution .
Order #6816281 due to a payment issue, it is pending payment. Although we have duly paid 200 usd. Two days passed but failed to provide any solution. I have been making purchases in moogold for several years. This is the first time that such a problem has been faced. Along with that problem, my trust in moogold was also broken. Every time I inform about this, they say "Once done, you will receive notification on your order status and email", but the problem is not resolved. I am still asking you to resolve this issue and reaffirm my faith. Then again I can send a good feedback with relevant details. The names of the cs who handled me are given below. I have only one regret about their service. Wsy - Yiing - Rico - Alison - Caren
Crimson it too helpful
they are a good company really
they are a good company really - and the staff are helpful and dont ask stupid questions like a lot of businesses - yiing was very helpful
Solved problem of weekly pass not received.
The customer service support (Rico) was swift to act on the issue of weekly pass not being reflected in game. However I'd like the waiting queue time to be reduced. It was 45 mins. Thanks
The orders delay and the status…
The orders delay and the status completed but not entered. The price are incret
the identity verification.
the identity verification. understand you want to make sure the charge is not a fraud charge, since it affects your bottom line. this was the second i had to do an identity verification, first one took 5 hrs for my items to be delivered. this second one its been over 26hrs and i have not received my purchase. need to make a change on how you verify to make it quicker. When my purchases dont require a verification, within minutes i get my items, which is great! But this last experience has been very unpleasant dont have a time on when ill receive my items and missed the window on when i needed my items for my game. So if you need your purchase items quick , make the purchase ingame or other places.
nice support
nice support, guy named Jordan was pretty fast and on point
Alison was a grate costumer service…
Alison was a grate costumer service help.
Moogold's website is a delightful…
Moogold's website is a delightful showcase of unique and high-quality gifts. The user-friendly interface makes navigation a breeze, and the vivid product images truly capture the essence of each item. The diverse range of gift options caters to various tastes and occasions, making it a go-to destination for thoughtful and distinctive presents. The seamless ordering process and secure transactions add to the overall positive online shopping experience. A fantastic resource for finding that perfect gift for any occasion. Thanks to sir yiing for his good service 💜
Very great website
Please improve in the quick completion…
Please improve in the quick completion of Binance giftcard orders thanks
Trusted Supplier
Trusted and efficient supplier. The only downside is that you’ll have to claim your items in the mailbox for multiple purchases of the same package which is cumbersome
Good service
Processed the order very quickly after payment. Support chat answered questions, very polite and friendly. Edit 3: The second order arrived about 14 hours after payment. The support couldn't tell me the exact time frame. I'm not sure I can recommend this service to our community. Use it at your own risk.
Order Number #5433138
Order Number #5433138. Been 3 weeks since my payment went through but was not recharged. Was given promise by their slow CS (some of them) over and over again. But till now, no value added back in my wallet despite them stating that it is refunded. CS jordan (worst agent met, replies slow, rude as well), louie (friendly), rico (replies fast) <- all told me to wait for updates. Update: refreshed a few more times on the agent chat, got Amon, and refund was instant. Cheers to him!
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