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Events & Entertainment

MooGold

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621 reviews

3.2621 reviews
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About MooGold

Data updated
Website
moogold.com
Category
Events & Entertainment
Location
Malaysia
Status
Unclaimed
Last 12 months
243 reviews
Replies to negative
3% (6/224)
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About this business

MooGold is an established global digital goods and services platform for gamers. Which provides the best professional game solution for all the gamers. We sell professional and affordable MMORPG currencies, power leveling service, game top-up and mobile top-up.

Is MooGold legit?

MooGold (moogold.com) has a 3.2 out of 5 rating on OK.one, based on 621 user reviews collected here. It is listed under Events & Entertainment and its reputation is mixed. Opinions are polarized: 57% rate it 4 stars or higher while 32% give 1 star; The business has replied to 3% of negative reviews; 243 of them were added in the last 12 months. Last updated 2026-10-25.

What reviewers say

AI generated

Reviewers overwhelmingly had a great experience with this company. Consumers frequently highlight that the support staff is extremely helpful, kind, and always ready to assist promptly with any request. People deeply appreciate the speedy replies, efficient service delivery, and overall smooth experience when topping up. However, some people mentioned that payment verification processes can take an excessively long time and cause unexpected frustrations. Some reviewers were not happy with long queuing times, slow response rates, and unhelpful communication when trying to resolve urgent account issues. A few customers also expressed concerns about unexpected security alerts and delayed refunds following transaction errors.

Auto-generated from all reviews of this business. For reference only.

What people say

Great customer service

I'm giving Moogold a 3 star because it didn't come straight away but when i spoke to customer service they did a really good job and my order came. the person I spoke to was Lynn.

I give 4 star because of fixing any…

I give 4 star because of fixing any issue problem as soon we chat them 😊 I was worried about that I may not get diamonds But not worried if u guys have any problem issues just chat them and they will help you as soon possible Anyway tq so much moogold 😍

I give 4 star because this website is…

I give 4 star because this website is so legit and reliable ...less processing fees with instant recharge.... trustable...customer service is good Thank you....hope you all grow to high extent and Hoping that my store will be a part of ur company

Nice i got my item after talking to…

Nice i got my item after talking to Alison but u should improve your service a bit so that others dont face the same problem as me, anyways thnx.

Reply from MooGold2022-05-17

Dear KV X, Thanks for your feedback, we will try our best to improve ourself! Thanks for purchasing on MooGold. Best Regards, MooGold

It's amazing website moogold lover

Reply from MooGold2022-05-17

Dear Customer, Thanks for supporting us and leaving us this valuable feedback. We will continue to improve ourself and serve all of you better! Best Regards, MooGold

24×7

24×7 HELP [very true] Thank You MooGood.

Reply from MooGold2022-05-17

Dear Customer, Thanks for supporting us and leaving us this valuable feedback. We will continue to improve ourself and serve all of you better! Best Regards, MooGold

My order was delayed for a while but…

My order was delayed for a while but all issues were as soon as I contacted the support team .. if anything the support team is a 10/10

Reply from MooGold2022-05-17

Dear Customer, Thanks for supporting us and leaving us this valuable feedback. We will continue to improve ourself and serve all of you better! Best Regards, MooGold

Good employees and bad employees.

Customer service are very good . But sometimes there are some bad customer service who don't guide the users/customer properly, making the customer frustrated when we the customer don't know what to do, they should try to guide the customer properly without giving the same scripted message over and over again , without saying if they had paid they should show payment proof but it was not the case for some customer services insted they try to make us more puzzled and fustrated by saying your payment has not been done without even guiding us on what we should do, they didn't even bothered to ask for payment proof. Moogold should give the option to user for changing customer service because there are lot of good customer service who help and guide us and we want those employees to guide us but we sometimes are stuck with those customer service/employees who Are not even bothered or don't even try to help customers queries.

Reply from MooGold2022-05-17

Dear Customer, Thanks for supporting us and leaving us this valuable feedback. We will continue to improve ourself and serve all of you better! Best Regards, MooGold

Bit delaying but never fails

Reply from MooGold2022-05-17

Dear Customer, Thanks for supporting us and leaving us this valuable feedback. We will continue to improve ourself and serve all of you better! Best Regards, MooGold

Poor Administration

I am back here editing my experience 1st purchase went smooth even though I made mistake when placing the order. So I went for 2nd order of little big amount and again made mistake while entering my ID, money was refunded to my wallet. i spoke with Live chat and they said we will complete the order manually using the correct details. Right now it's the 5th day, my money is stuck there neither did I receive a top-up nor got a refund. even though they are promising a refund. I believe they are not a scam but have very poor administration. making customers wait for days.

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