nice support and fast support specially…
nice support and fast support specially Wsy thanks mate
About MooGold
Data updated- Website
- moogold.com
- Category
- Events & Entertainment
- Location
- Malaysia
- Status
- Unclaimed
- Last 12 months
- 243 reviews
- Replies to negative
- 3% (6/224)
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About this business
MooGold is an established global digital goods and services platform for gamers. Which provides the best professional game solution for all the gamers. We sell professional and affordable MMORPG currencies, power leveling service, game top-up and mobile top-up.
Is MooGold legit?
MooGold (moogold.com) has a 3.2 out of 5 rating on OK.one, based on 621 user reviews collected here. It is listed under Events & Entertainment and its reputation is mixed. Opinions are polarized: 57% rate it 4 stars or higher while 32% give 1 star; The business has replied to 3% of negative reviews; 243 of them were added in the last 12 months. Last updated 2026-10-25.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Consumers frequently highlight that the support staff is extremely helpful, kind, and always ready to assist promptly with any request. People deeply appreciate the speedy replies, efficient service delivery, and overall smooth experience when topping up. However, some people mentioned that payment verification processes can take an excessively long time and cause unexpected frustrations. Some reviewers were not happy with long queuing times, slow response rates, and unhelpful communication when trying to resolve urgent account issues. A few customers also expressed concerns about unexpected security alerts and delayed refunds following transaction errors.
Auto-generated from all reviews of this business. For reference only.What people say
Very prompt customer service
Very prompt customer service! Appreciate the speedy help Crimson. 5/5 stars for sure.
Customer Service was so great and fast.
Customer Service was so great and fast. I've had a problem with verification and its been 15 days to almost giving up. im so glad Yiing got me fast and saved me a lot of time. thank god its actual direct person I came across to help me else i would give this up. 200/10 for Yiing and thumbs up to this help option!
Thank you for liz because it help me to…
Thank you for liz because it help me to verify my number (liz)
Liz was so quick and patient and did a really profisional job
Liz was so quick and patient while helping me and did the job so good
Quick support
bad support
hits u with the "our team will work on ur issue" 1-2-3 days passed and not a single reply from "the team"
Kept getting the "incorrect details"…
Kept getting the "incorrect details" order status for my orders which was rather annoying. Contacted their Live Chat and Erin helped me to resolve the issue promptly.
fast response
liz answered my question very politely and good
The agent(ELA) was very responsive and…
The agent(ELA) was very responsive and very kind ....she also shared the reason why the orders very taking very long. Very good customer service
Super fast and reliable
Super fast and reliable, action taken immediately
Got scammed by moogold on the last…
Got scammed by moogold on the last transaction I have with them. Money was returned to wallet for some error on moogold side. The refunded amount was immediately used to purchase steam product code and was used up. IMO, the timing was too fast to be a hacker and should be an insider job. Other red flags: - At times slow on sending the packages. Can wait up to 1-2 days. - Error transaction over at moogold side. - Long queuing time at the customer service chat. - Not useful customer service.
great service
Great Agents
Liz and Ela helped me so much honestly,when I was struggling with verifying my phone part. They're a life saver honestly.Though it's frustrating the chat ends in like 1-2 minutes,It's like I have to send my inquiries again
@alvin agent parfait
Well my order of 16 diamonds in mlbb…
Well my order of 16 diamonds in mlbb was delivered incorrectly. Where I only received 10 diamonds instead of 16. After I complained in support, staff named Caren said that they just delivered full amount of diamonds but it wasn't. Then I contacted again and alvin named staff told me to wait and check email so for 3 days so far I hadn't received an update or delivery or any refund but today ELA named staff member informed and refunded half amount in my wallet so she earns good points for a smooth service :3
Nice experience
Very good service 5* rating
$335.39 STOLEN - Singapore Police Report G/20260116/7013 Filed
Warning to Singapore users: My account was breached on Jan 15 immediately after a $338.03 PayNow refund hit my wallet. Despite reporting this in real-time to Agents Yiing and Alvin, MooGold failed to freeze the fraudulent orders (#35499570, #35499589, #35499630). I have officially filed a Singapore Police Report and started a PayNow Fund Recall. I demand a full refund for this massive security failure.
Restock, Processing FEE
I bought a 1$ binance gift card it deleivered somoothly, then i bought 150$ and it has been 48 hours since they said they are restocking!! Even if i request a refund i will not get full refund it will be minus processing fee which is 7$ s! never buying here again
Suzy
Suzy Great help thanks
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