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Money & Insurance

moomoo

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101 reviews

3.7101 reviews
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About moomoo

Data updated
Website
moomoo.com
Category
Money & Insurance
Location
United States
Status
Unclaimed
Last 12 months
101 reviews
Replies to negative
100% (23/23)
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About this business

Moomoo is the intuitive trading platform designed to simplify complex investment strategies and provide seamless access to pro-level tools and data. Founded in Silicon Valley, moomoo has expanded to seven major international markets, serving a global community of 27 million users. With over 37,000 listed companies and an annual trading volume exceeding $500 billion, moomoo has established itself as a leader in the fintech industry and has partnered with major institutions including NASDAQ and TradingView. Recognized with over 100 international awards , moomoo is dedicated to making smarter investing accessible to all.

Written by the business, not verified by us.

Is moomoo legit?

moomoo (moomoo.com) has a 3.7 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Money & Insurance and its reputation is mixed. 61% of reviews are 4 stars or higher and 16% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss User experience, App, Customer service. Last updated 2026-08-31.

What reviewers say

AI generated

Most reviewers were somewhat happy with their experience overall. Consumers find the platform very intuitive, appreciating the straightforward tools for buying and selling stocks and managing their portfolios easily. Many users also highlight the helpful educational features, informative lessons, and detailed market information available to traders of all levels. However, some customers also noted frustrating issues with slow deposit processing times and delayed fund transfers. Others found the user interface overly crowded, noisy, and difficult to navigate comfortably on certain devices. Additionally, a few people experienced poor customer support responses and struggled to get timely help when encountering errors.

Auto-generated from all reviews of this business. For reference only.

What people say

Happy customer

Mostly customer service. I've been with this brokerage company for a few months now. I haven't had any issues with deposits or withdrawals. Moomoo recently started allowing trading with prediction markets and that has been a blast. Honestly, this brokerage is great for both experienced and beginners learning how to trade. Their educational resources are incredibly helpful. I highly recommend this brokerage for people looking into trading.

I had asked for assistance and got some…

I had asked for assistance and got some but I am still confused as to what do. I thought I had bought Space X stocks but instead I invested into this stock trade program. I have several thousands of dollars sitting in my bank account I thought I could withdraw the money but I was told that it wasn't possible. I understand that this all on me but if I could get some advice as to how to trade on this site I would greatly appreciate it.

Reply from moomoo2026-07-02

Hi! Thank you for the feedback & we truly apologize for your experience. To assist you more effectively and provide a proper explanation regarding this matter, we kindly invite you to contact our online customer service team. Our agents will be happy to look into your case and provide the necessary assistance as soon as possible. Thank you for your understanding, and we appreciate the opportunity to resolve this for you.

Not for Adults over 40

This a lot of times seems more like a video game, than a trading platform. Promotions and bonuses are not transparent.

Reply from moomoo2026-07-02

Hi! We truly value your feedback & apologize for the bad experience. We had record your opinions and feedback to relevant colleagues. We will enhance our product features & service level. Hopefully we can provide a better experience for you in the coming up future.

If you held a gun to my head and told…

If you held a gun to my head and told me if I don’t get a live agent to help me or you’re gonna shoot me. I’d be dead.

Reply from moomoo2026-07-02

Hi! We truly value your feedback & apologize for the bad experience. We had record your opinions and feedback to relevant colleagues. We will enhance our product features & service level. Hopefully we can provide a better experience for you in the coming up future.

Excessive margin and predatory Friday liquidations—Refund demanded I am ready to close my account and move

I am ready to close my account and move to Webull due to Moomoo’s terrible capital efficiency and predatory forced closures. As a vertical spread trader, capital efficiency is key. Moomoo holds an excessive $200 per contract in buying power, while Webull only holds $100 for the exact same risk. Furthermore, Moomoo frequently forces liquidations on expiring Friday positions—even when safely out-of-the-money. Instead of closing at the minimum $0.01 rate, your system routinely forces fills at $0.02 or $0.03. This past Friday, your risk department forced out my SPY 721/720 and 714/713 spreads at these inflated rates. This has happened so many times over the last couple of years that it has drained hundreds of dollars from my small account. I cannot afford these arbitrary, death-by-a-thousand-cuts fees anymore. I am demanding a refund for the unfair liquidation fees on Friday's SPY trades. If Moomoo cannot offer competitive margin requirements, fair execution, and reverse these predatory charges, I am migrating my funds to Webull immediately.

Reply from moomoo2026-07-02

Hi! Thank you for the feedback & we truly apologize for your experience. To assist you more effectively and provide a proper explanation regarding this matter, we kindly invite you to contact our online customer service team. Our agents will be happy to look into your case and provide the necessary assistance as soon as possible. Thank you for your understanding, and we appreciate the opportunity to resolve this for you.

Order executions won’t go trough

Order executions won’t go trough Problem with withdrawing monay Very confusing website or I would say what the f…is going on with your website!!

Reply from moomoo2026-07-02

Hi! Thank you for the feedback & we truly apologize for your experience. To assist you more effectively and provide a proper explanation regarding this matter, we kindly invite you to contact our online customer service team. Our agents will be happy to look into your case and provide the necessary assistance as soon as possible. Thank you for your understanding, and we appreciate the opportunity to resolve this for you.

I find the interface cumbersome and…

I find the interface cumbersome and confusing. It is very hard to get the information I am looking for and have had to call customer service several times just to find things

Reply from moomoo2026-07-02

Hi! We truly value your feedback & apologize for the bad experience. We had record your opinions and feedback to relevant colleagues. We will enhance our product features & service level. Hopefully we can provide a better experience for you in the coming up future.

As a new investor

As a new investor, I’ve found this to be a great platform for learning options and building confidence before risking real capital. The interface is intuitive, and it makes complex options chains much easier to understand, even if you’re just starting out. What I like most are the paper trading features. Being able to practice options strategies in a simulated environment has been invaluable while I’m still learning how different positions behave. It lets me test ideas, make mistakes, and refine my approach without blowing up a real account. Overall, this has been a solid options platform for beginners who want real tools and data, but also need a safe way to learn and experiment. I’d recommend it to anyone starting out in options trading and looking for a mix of education, practice, and execution in one place.

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