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Money & Insurance

moomoo

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101 reviews

3.7101 reviews
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About moomoo

Data updated
Website
moomoo.com
Category
Money & Insurance
Location
United States
Status
Unclaimed
Last 12 months
101 reviews
Replies to negative
100% (23/23)
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About this business

Moomoo is the intuitive trading platform designed to simplify complex investment strategies and provide seamless access to pro-level tools and data. Founded in Silicon Valley, moomoo has expanded to seven major international markets, serving a global community of 27 million users. With over 37,000 listed companies and an annual trading volume exceeding $500 billion, moomoo has established itself as a leader in the fintech industry and has partnered with major institutions including NASDAQ and TradingView. Recognized with over 100 international awards , moomoo is dedicated to making smarter investing accessible to all.

Written by the business, not verified by us.

Is moomoo legit?

moomoo (moomoo.com) has a 3.7 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Money & Insurance and its reputation is mixed. 61% of reviews are 4 stars or higher and 16% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss User experience, App, Customer service. Last updated 2026-08-31.

What reviewers say

AI generated

Most reviewers were somewhat happy with their experience overall. Consumers find the platform very intuitive, appreciating the straightforward tools for buying and selling stocks and managing their portfolios easily. Many users also highlight the helpful educational features, informative lessons, and detailed market information available to traders of all levels. However, some customers also noted frustrating issues with slow deposit processing times and delayed fund transfers. Others found the user interface overly crowded, noisy, and difficult to navigate comfortably on certain devices. Additionally, a few people experienced poor customer support responses and struggled to get timely help when encountering errors.

Auto-generated from all reviews of this business. For reference only.

What people say

Compare with Interactive Brokers

Well i have small investments here and another company and comparing the listing and all the auction aspects right now with Moomoo I totaled my deposits and seeing my balance is not correct im still reviewing why my funds are not all there..I do understand stocks go up and down..but its like 700.00 short on my balance sheet..im concerned about this and im looking this..at this exact time its not clear and im waiting and studying these questions..

Reply from moomoo2026-07-02

Hi! Thank you for the feedback & we truly apologize for your experience. To assist you more effectively and provide a proper explanation regarding this matter, we kindly invite you to contact our online customer service team. Our agents will be happy to look into your case and provide the necessary assistance as soon as possible. Thank you for your understanding, and we appreciate the opportunity to resolve this for you.

I invested in the ai and lost it all

Reply from moomoo2026-07-02

Hi! Thank you for the feedback & we truly apologize for your experience. To assist you more effectively and provide a proper explanation regarding this matter, we kindly invite you to contact our online customer service team. Our agents will be happy to look into your case and provide the necessary assistance as soon as possible. Thank you for your understanding, and we appreciate the opportunity to resolve this for you.

What's new on your app, that helps

I was off and on your app for a good while. Looking for the best app to deal with, and I have some stock market experience. But, things are changing. One I noticed with all the apps,is they pick and choose what they want on there app. But, why don't they have certain stocks on the app. That's why I left cash app especially, alot of stocks were missing. Apps are changing, even yours. Possibly will keep you in mind.

ipo request haș tab feature which does…

ipo request haș tab feature which does not work cash or margin, lacks clearity.

Reply from moomoo2026-07-02

Hi! Thank you for the feedback & we truly apologize for your experience. To assist you more effectively and provide a proper explanation regarding this matter, we kindly invite you to contact our online customer service team. Our agents will be happy to look into your case and provide the necessary assistance as soon as possible. Thank you for your understanding, and we appreciate the opportunity to resolve this for you.

It provides a lot of details

It has a lot of details, charts, fundamentals, technical details and so much that other brokers simply don't have. Love using moomoo for trading. But unfortunately in Robinhood you can use the same money to buy and sell stocks multiple times in a day. In Moomoo, you need to wait the other day. That's the only bad thing.

IPO's

I was hoping for some guidance in investing in IPO's

Reply from moomoo2026-07-02

Hi! Thank you for the feedback & we truly apologize for your experience. To assist you more effectively and provide a proper explanation regarding this matter, we kindly invite you to contact our online customer service team. Our agents will be happy to look into your case and provide the necessary assistance as soon as possible. Thank you for your understanding, and we appreciate the opportunity to resolve this for you.

Wasn’t easy processing.

Opening account was easy. So much hassle after that for transfer of funding to account. I was hoping to start trading soon but without funding enough money I couldn’t start trading and now I think I shouldn’t have opened account with Moomoo.

Reply from moomoo2026-07-02

Hi! We truly value your feedback & apologize for the bad experience. We had record your opinions and feedback to relevant colleagues. We will enhance our product features & service level. Hopefully we can provide a better experience for you in the coming up future.

Bait and switch, approval...

So I went to the trouble to upload my documents received no bonus to do this. But I complied. So you got all my personal information that I reluctantly rarely give away. At this point I am apparently approved. So I look to prpetuals and I find that no I'm not getting approved. So Is has just been a bait and switch. Don't feel bad, Everyone is doing it. I apply for a brokerage account, then they won't approve me for options trading. I don't do business with bait and switch approvals. Nope, will not get caught up with your customers service line, it is nonsense as well with some financial wizard telling me how I am allowed to spend my money. Not approved that's that. I am done with you! Good luck kicking people around on your site.

Reply from moomoo2026-07-02

Hi! Thank you for the feedback & we truly apologize for your experience. To assist you more effectively and provide a proper explanation regarding this matter, we kindly invite you to contact our online customer service team. Our agents will be happy to look into your case and provide the necessary assistance as soon as possible. Thank you for your understanding, and we appreciate the opportunity to resolve this for you.

Support of Moomoo is terrible

Support of Moomoo is terrible. To transfer assets was not a problem but to take assets out is next to impossible. They keep asking for more documents, constantly changing what they need and eventually changing that as well. Moreover, there is no ACAT transfers from Moomoo. Subsequently it takes longer than 3 weeks. I am dealing with the issue already for longer than 1 month and still there is no end. Another issue of serious concern, they use unsecure email for information transfer with important private data. And they don't offer other way to send requests or communications. I am planning to report to SEC and FNRA. That said, the trading platform is fairly decent and could be used. If not for disastrous experience with customer service, I might have continued using it.

Reply from moomoo2026-07-02

Hi! Thank you for the feedback & we truly apologize for your experience. To assist you more effectively and provide a proper explanation regarding this matter, we kindly invite you to contact our online customer service team. Our agents will be happy to look into your case and provide the necessary assistance as soon as possible. Thank you for your understanding, and we appreciate the opportunity to resolve this for you.

I think moo moo overall is good

I think moo moo overall is good, exotic options needs to be more available case by case. I literally teach exotic options and I couldn’t get approved lol. Showed them screenshots, two other brokers well known that I’m approved all levels and still no. That’s just automated with no one looking or they just don’t care. I don’t know but that parts a little broken.

Reply from moomoo2026-07-02

Hi! We truly value your feedback & apologize for the bad experience. We had record your opinions and feedback to relevant colleagues. We will enhance our product features & service level. Hopefully we can provide a better experience for you in the coming up future.

I use my desktop computer to trade

I use my desktop computer to trade, very steep learning curve to learn the platform, simple task of rolling an option is not available, only available on mobile platform. I have to navigate to watch list tab to look at my portfolio and also for charts. There’s NO P &L chart for an option trade, THE most important thing for option trading . There’s lot of useful information on the platform, reason for signing up. I really would like to some tutorial videos added for users like me. The one thing I would like is adding a feature that allows the cost basis of ongoing trade I would be happy to answer any questions

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