Moonkie

Dear Customer, Thank you so much for your kind words about our product. We’re truly happy to hear that you love it and are pleased with its quality. At the same time, we’re very sorry that your package arrived in such poor condition, and we sincerely apologize for the inconvenience and disappointment this caused. We completely understand how concerning this must have been, especially if the item had been intended as a formal gift. Although we’re relieved to know that the product itself was not damaged, the condition of the packaging is certainly not the experience we want for our customers. Packages may sometimes be handled roughly during transit, but we take your feedback very seriously and will continue to strengthen our communication and oversight with our logistics partners to improve package handling and help prevent similar situations from happening again. Our customer support team will also reach out to you via [email protected] to follow up on your experience. Please kindly keep an eye on your inbox, including your spam folder. Thank you again for bringing this to our attention, as well as for your patience and understanding. We truly appreciate your support of Moonkie and will do our best to provide you with a better experience in the future. Warm regards, Moonkie Customer Support Team

Dear Customer, Thank you so much for your kind words about our product. We’re very happy to hear that you’re pleased with its quality. At the same time, we’re sorry that the delivery felt longer than expected, and we truly appreciate your patience and understanding. After reviewing the tracking information for your order, we confirmed that the package was delivered within our estimated delivery timeframe. That said, we completely understand that you were hoping to receive your order sooner. Your feedback is very important to us, and we will continue working closely with our logistics partners to improve shipping efficiency and provide a faster and smoother delivery experience whenever possible. Thank you again for choosing Moonkie and for taking the time to share your experience with us. Warm regards, Moonkie Customer Support Team

Dear Customer, We’re sorry to hear that the shipping time did not meet your expectations, and we truly appreciate your patience. We reviewed the tracking information for your order and confirmed that the package was delivered within the estimated delivery timeframe, including the 1–3 business days needed to prepare your personalized order. That said, we completely understand that you were hoping to receive it sooner, especially when waiting for something special. Your feedback is very important to us. We will continue working closely with our logistics partners to improve shipping efficiency and provide a faster and smoother delivery experience whenever possible. Thank you again for your understanding and for choosing Moonkie. Warm regards, Moonkie Customer Support Team

Dear Customer, Thank you so much for choosing Moonkie for such a special gift. It means a lot to us to know that you picked it for your daughter and her little one. We hope she loves it just as much when the baby arrives, and we wish your family many beautiful and joyful moments ahead. ♡ Thank you again for your support and for sharing this sweet review with us. Warm regards, Moonkie Customer Support Team

Dear Customer, We’re truly sorry that your experience with Moonkie became so frustrating and stressful. We can completely understand how disappointing it must have been to wait for your parcel, repeatedly check the tracking, and still be left without a clear resolution for such a long time. We’re especially sorry that you did not feel fully supported during the delivery issue. We truly regret that the process required so much of your time and effort, and we completely understand why you expected us to take a more proactive role in following up with the carrier. Your feedback means a great deal to us, and we are taking it seriously. We would sincerely appreciate the opportunity to look into your case further and assist you properly. Please feel free to share your order number, the email address used for the order, or the recipient’s name with us privately so our team can locate your order and follow up with care. Thank you for your patience and for being open about your experience. We are genuinely sorry that we did not provide the smooth and reassuring experience you deserved. Warm regards, Moonkie Customer Support Team