Moon Magic creates gemstone jewelry designed to be both meaningful and enduring.Each piece is crafted with authentic, GIA-certified gemstones (Gemological Institute of America), selected for their natural beauty and the energetic properties they’re believed to carry. Our stones are thoughtfully chosen to support intention and self-expression so every piece feels as personal as it is beautiful.Handcrafted in small batches by artisan partners in Jaipur, India (the world’s gemstone capital) each design undergoes four in-house quality checks and features thicker-than-standard plating for lasting durability and elevated craftsmanship.Trusted by over 600,000 customers worldwide and followed by 1.8+ million across Instagram and Facebook, Moon Magic is known for conscious craftsmanship, energy-driven design, and thoughtful details, from flawless finishes to signature packaging.With every order, we give back by funding tree planting through Trees for the Future, helping plant over 750,000 trees to date - because true luxury should uplift both your energy and the world around you.
Written by the business, not verified by us.Moon Magic (moonmagic.com) has a 3.0 out of 5 rating on OK.one, based on 958 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. 21% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-10-24.
Reviewers had a great experience with this company. Many buyers share that the jewelry pieces are truly stunning, beautifully crafted, and feature gorgeous stones that look even better in person. Shoppers also warmly appreciate the helpful support team, noting that staff members are exceptionally kind, quick to assist, and keep everyone closely updated throughout the process. Some people were dissatisfied with delivery delays, explaining that shipping times occasionally took much longer than initially promised or expected. Others also noted that certain items did not quite match the online pictures or that the metal plating faded quickly over time.
Auto-generated from all reviews of this business. For reference only.Hello Edward, We appreciate you taking the time to leave us a review. We are really sorry that you are not completely satisfied with your experience. Please feel free to connect with our Customer Support for any questions you might have. Kind regards, Moon Magic
You didn't accept American Express Payments. :(
Hello Fowler, We appreciate you taking the time to leave us a review. We are really sorry that you are not completely satisfied with your experience. We do accept American Express, however, please note that If you want to pay via credit card and are using AMEX, you have to proceed to PayPal first, and then select the option "Pay with Credit or Debit Card" inside PayPal. If you need help with that, please contact our customer service. Kind Regards, Moon Magic
$20 for shipping on a order over $100 is crazy
Hello Mel, Thank you for taking the time to leave us a review. We are sorry to hear that you are not completely satisfied with your experience. Shipping is free from certain order values, shipping prices depend on the country of destination and will be shown at checkout. Best Regards, Moon Magic
I'm not sure what happened on the site last night but I tried 3 times to make a purchase and the site declined my purchase 3 times. I almost gave up ,but tried again today and it worked.
Hello Kim, Thank you for taking the time to leave us a review. We are sincerely sorry to hear that you had an issue with the check out. At Moon Magic, we highly value customer satisfaction and please be confident that your feedback has been passed over to the technical team. Please connect with our customer service for any questions you might have. Hope for your patience and understanding! Best Regards, Moon Magic
it wouldnt let me complete my purchase the first time and I had to redo it
Hello there, Thank you for taking the time to leave us a review. We are sincerely sorry to hear that you had an issue with the payment. This could happened if some of the filled in information was incorrect, however please feel free to connect with our Customer Support Department and they will be happy to look into this for you. Best regards, Moon Magic
Does allow other payment method. Only express available costing $20 for such a small parcel
Hi Tran, Thank you for taking the time to leave us a review. We are sincerely sorry you are not completely satisfied with your experience. Shipping prices depend on the country of destination and will be shown at checkout. Please connect with our Customer Support Department for any questions you might have. Best Regards, Moon Magic
And online agents would not investigate my question, which was quite simple, but wanted me to take a screen grab, even though I told her exactly what the issue was. I am a senior citizen and don't believe I should be required to use things on my phone that aren't readily accessible to me, to get a question answered. I went back to the thread and told her that but she never replied. But your jewelry is beautiful!
Hello Carolyn, We appreciate you taking the time to leave us a review. We are really sorry that you are not satisfied with your experience. Please feel free to reconnect with our Customer Support Department for any questions you might have. Best Regards, Moon Magic
The checkout offered me a code for my item but then of course that code is not valid for my items
Hello Dave, Thank you for taking the time to leave us a review. Please note that we currently have an ongoing sale on our website and all the pieces are already discounted. This is the biggest sale of the year and that's the reason the codes are not applicable. Please connect with our customer support department for any questions you might have. Best Regards, Moon Magic
Signed up to recieve dicount and discount didnt work, also read free shipping but was charged £8 for a ring to be shipped. Hopefully quality is good though, rest is negligible issues.
Hi there, Thank you for taking the time to leave us a review. We are sincerely sorry you are not completely satisfied with your experience. Please note that we currently have an ongoing sale on our website and all the pieces are already discounted. This is the biggest sale of the year and that's the reason the codes are not applicable. Shipping prices depend on the country of destination and will be shown at checkout. Please connect with our customer support department for any questions you might have. Best Regards, Moon Magic
Would not take the mastercard I wanted to use. checked card and nothing wrong. Did a transaction with that card on another site 2 minutes later and worked fine.
Hello Greg, Thank you for taking the time to leave us a review. We are sincerely sorry to hear that you had an issue with the payment. Please feel free to reconnect with our Customer Support Team and they will be happy to look into this for you. Kind regards, Moon Magic
It wouldn't accept my American Express Card.
Hello Loretta, Thank you for taking the time to leave us a review. We gladly accept all major credit cards (i.e. Visa, Mastercard, etc.) or PayPal. We may also accept additional payment methods depending on which country you are shopping from. Any available payment methods will be displayed on our checkout page. Please feel free to reconnect with our Customer Support Team for any help or questions you might have. Kind regards, Moon Magic
Dislike I couldn't use my 10% off sign up code for what I purchased
Hello Sara, Thank you for taking the time to leave us a review. Please note that the discounts are only applicable for full-priced items and this might be the reason the discount code did not work. Please reconnect with our Customer Support Department for any questions you might have. Best Regards, Moon Magic
I was having several issues inputting coupons. Additionally at first (when trying to checkout on my phone) when the checkout processed acknowledged I was in the UK the price went from $640 to £640 not applying the currency exchange! Which would have been a considerable amount of money taken if I proceeded.
Hello Alex, Thank you for taking the time to leave us a review. We apologize for the confusion you experienced with the pricing during the checkout process. Allow us to clarify the situation regarding the difference in price when ordering from the UK. In the UK, our pricing includes taxes and duty fees. This is why you may have noticed a discrepancy in the displayed price when the checkout process recognized your location as the UK. The price adjustment from $640 to £640 was to ensure that all applicable taxes and duty fees were covered within the total amount. Our intention is to provide transparent pricing that includes all relevant charges to simplify the purchasing process for our customers. For future reference, if you encounter any issues with coupon codes or notice any discrepancies in pricing, please do not hesitate to reach out to our customer support team. They are available to assist you and ensure a smooth shopping experience. If you have any further questions or concerns, please feel free to let us know, and we'll be happy to assist you. Kind regards, Moon Magic
Needed express delivery, but unable to get it.
Hello Irina, We appreciate you taking the time to leave us a review and we are really sorry that you are not satisfied with your experience. Expedited delivery is not available for made-to-order items. These pieces are handcrafted, and the production time typically takes 11-17 business days. This information is also provided near the 'add to cart' button on our website's product page. Please feel free to reconnect with our Customer Support Department for any questions you might have. Best Regards, Moon Magic
I didn't like buying the climbers, it wasn't clear the purchase was for one ear. The black onyx necklace I purchased also feels really cheap and light. Has already fallen off my neck twice.
Hello Lyssa, Thank you for taking the time to leave us a review. We are sorry to hear that you are not satisfied with your experience. Please reconnect with our customer support department and they will be more than happy to find the best possible solution. Best Regards, Moon Magic
Couldn't use my rewards points as a 3rd time orderer because of website issues.
Hello Asya, Thank you for taking the time to leave us a review. We are sorry to hear that you were having website issues. Please feel free to contact our Customer Support Team, so they can look into this further. Best Regards, Moon Magic
The necklace i bought is not exactly like the one in the photo (Moonstone White Zircon Necklace - Lush Luna). Moonstones are hardly appreciated. On the other hand, i'm allergic to some metals and i have asked them for a certificate that the necklace is made of silver, since they dont send anything certifying that the jewels are real. They have only sent me a certificate via email of a stone that doesnt even have my necklace (labradorite). I have asked them to please justify that the necklace is made of silver and i have not received a responde. Very bad technical service for the prices of jewelry. 15/08: After talking to them and asking them to please send the certificate, they tell me to trust their word and they firmly REFUSE to send it.
Hello Raquel, Thank you for taking the time to leave us a review. We are sincerely sorry to hear that you are not satisfied with your experience. After checking your case further, we can see that you have been in contact with our Customer Support Team and that they have sent the requested certificate and elaborated this further. Please feel free to reconnect with our customer support team for any questions or doubts you might have. Kind regards, Moon Magic
Satisfactory. Needs quicker website for payments
Hello Kelly, Thank you for taking the time to leave us a review. We are sincerely sorry to hear that you had an issue with the payment. Please feel free to connect with our customer support for any questions you might have. Best regards, Moon Magic
Using PayPal to check out is a bit confusing. It looks like you’re gonna charge me twice but I will keep an eye on my credit card transactions.
Hello Jason, Thank you for taking the time to leave us a review. Please feel free to connect with our Customer Support Team and they will be happy to look into this for you and for any questions you might have. Kind regards, Moon Magic
the check out experience is awful, and could be alot more streamlined. took me 2 tries to order my items
Hello Alexander, Thank you so much for taking the time to provide feedback. We are sincerely sorry to hear that you had an issue at the checkout. It would be highly appreciated if you could provide further information on the issues you were facing, by contacting us on [email protected] so we could look into this. Thank you. Kind Regards, Moon Magic
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