Good
Good first time customer discount
Reply from Moon Magic 2026-09-28
Hello Ashley, Thank you for your feedback! We’re glad you enjoyed our first-time customer discount and hope you love your new piece. Kind regards, Moon Magic
About Moon Magic
Data updated- Website
- moonmagic.com
- Category
- Shopping & Fashion
- Location
- Singapore
- Status
- Unclaimed
- Last 12 months
- 383 reviews
- Replies to negative
- 100% (383/383)
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About this business
Moon Magic creates gemstone jewelry designed to be both meaningful and enduring.Each piece is crafted with authentic, GIA-certified gemstones (Gemological Institute of America), selected for their natural beauty and the energetic properties they’re believed to carry. Our stones are thoughtfully chosen to support intention and self-expression so every piece feels as personal as it is beautiful.Handcrafted in small batches by artisan partners in Jaipur, India (the world’s gemstone capital) each design undergoes four in-house quality checks and features thicker-than-standard plating for lasting durability and elevated craftsmanship.Trusted by over 600,000 customers worldwide and followed by 1.8+ million across Instagram and Facebook, Moon Magic is known for conscious craftsmanship, energy-driven design, and thoughtful details, from flawless finishes to signature packaging.With every order, we give back by funding tree planting through Trees for the Future, helping plant over 750,000 trees to date - because true luxury should uplift both your energy and the world around you.
Written by the business, not verified by us.Is Moon Magic legit?
Moon Magic (moonmagic.com) has a 3.0 out of 5 rating on OK.one, based on 958 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. 21% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-10-24.
What reviewers say
AI generatedReviewers had a great experience with this company. Many buyers share that the jewelry pieces are truly stunning, beautifully crafted, and feature gorgeous stones that look even better in person. Shoppers also warmly appreciate the helpful support team, noting that staff members are exceptionally kind, quick to assist, and keep everyone closely updated throughout the process. Some people were dissatisfied with delivery delays, explaining that shipping times occasionally took much longer than initially promised or expected. Others also noted that certain items did not quite match the online pictures or that the metal plating faded quickly over time.
Auto-generated from all reviews of this business. For reference only.What people say
I love your store
I’m sad you’re going out of business. I love your store. Thank you for everything.
Reply from Moon Magic 2026-09-28
Hello Mylie, Thank you so much for your kind words and support! We’re happy to hear how much you love Moon Magic. And don’t worry, we’re not going out of business! We’re here and look forward to creating many more beautiful pieces for you. Kind regards, Moon Magic
I have the mood ring and I love it
I have the mood ring and I love it, great quality so thought I would add the moonstone ring to my collection.
Reply from Moon Magic 2026-09-28
Hello Tracy, Thank you so much for your lovely feedback! We’re delighted to hear you love your mood ring and have decided to add a moonstone ring to your collection. We hope you love your new piece just as much! Kind regards, Moon Magic
Easy to order
Easy to order. Looks beautiful, getting it for my granddaughters' birthday.
Reply from Moon Magic 2026-09-28
Hello Kimberly, Thank you so much for your lovely feedback! We’re delighted to hear that you found the ordering process easy and that you chose a piece for your granddaughter’s birthday. We hope she loves it! Kind regards, Moon Magic
Previous purchase was excellent so I…
Previous purchase was excellent so I believe this one will be just as great
Reply from Moon Magic 2026-09-28
Hello Rob, Thank you so much for your continued trust in us! We’re delighted to hear you had such a great experience with your previous purchase, and we hope you love your new piece just as much. Kind regards, Moon Magic
Sizing is way off even with the same product!
Ordered 2 stacking rings the same size. One just about fits and the other wont even go over the knuckle on same finger. Sent then photos and they said ive moved the ruler and that the rings are actually the same size!! Terrible customer service and very very poor quality rings. Do not waste your money. Update given they have now replied, ive been told i can send it back at my own cost for a credit note! Avoid this company at all costs!!
Reply from Moon Magic 2026-09-29
Hello Jessica, We’re very sorry to hear that you’ve had this experience. We completely understand your frustration. We are already in contact with you directly and are working with you to understand the issue and find a suitable resolution. We appreciate you bringing this to our attention and hope we can resolve this for you as quickly as possible. Thank you for your patience and understanding. Kind regards, Moon Magic
Beautiful products and great customer service.
Great service, quality product, easy ordering. Overall wonderful experience.
Reply from Moon Magic 2026-09-28
Hello Glen, Thank you so much for your wonderful feedback! We’re delighted to hear you had a great experience with our service, quality, and ordering process. Kind regards, Moon Magic
Great customer service
Reply from Moon Magic 2026-09-28
Hello Duygu, Thank you so much for your kind feedback! We’re delighted to hear you had a great experience with our customer service. Kind regards, Moon Magic
Absolutely magical
I was hesitant at first but seeing the wonderful reviews and the pictures helped me make up my mind. And my piece is absolutely stunning better then i could have imagined.
Reply from Moon Magic 2026-09-28
Hello Guerita, Thank you so much for your lovely feedback! We’re thrilled to hear that your piece exceeded your expectations and that you’re so happy with it. We truly appreciate you giving us a chance! Kind regards, Moon Magic
Easy to order
Reply from Moon Magic 2026-09-28
Hello Paul, Thank you for your feedback! We’re glad to hear you found the ordering process easy and convenient. Kind regards, Moon Magic
Absolutely Love It! ✨
Absolutely gorgeous jewellery! Such an easy shopping experience, fast delivery and amazing quality. I’m so happy with my purchase and will definitely be back! ✨
Reply from Moon Magic 2026-09-28
Hello N, Thank you so much for your wonderful feedback! We’re thrilled to hear you’re happy with your jewelry, from the shopping experience to the quality and delivery. We truly appreciate your support and look forward to welcoming you back! Kind regards, Moon Magic
Customer service was great and helpful.
I had a little problem while placing my order and customer service was excellent and quickly solved my issue.
Reply from Moon Magic 2026-09-25
Hello there, Thank you for sharing your experience! We’re so glad our customer service team was able to quickly resolve the issue and make your ordering experience a smooth one. Kind regards, Moon Magic
Excellent customer service
Customer service has been absolutely fantastic in helping us resolve some minor damage during shipping. I'd highly recommend Moon Magic
Reply from Moon Magic 2026-09-25
Hello Jason, Thank you so much for your kind words! We’re glad our customer service team could help resolve the shipping issue and get everything sorted out. We truly appreciate your recommendation and support! Kind regads, Moon Magic
Site was very easy to navigate and a…
Site was very easy to navigate and a lot of pay choices
Reply from Moon Magic 2026-09-25
Hello Kris, Thank you for your kind feedback! We’re so glad to hear you found our site easy to navigate and appreciated the variety of payment options. Kind regards, Moon Magic
Beautiful and unique jewelry
Easy website to navigate. Love the jewelry!
Reply from Moon Magic 2026-09-25
Hello Mandalena, Thank you for the lovely feedback! We’re so glad you found our website easy to navigate and that you’re loving the jewelry. Kind regards, Moon Magic
Vibrant Color Change!
I've been purchasing from this brand for over 10yrs. This new ring is lovely. The color change is vibrant, and it looks beautiful. The band feels thin, I do wish it were made a bit more sturdier. Otherwise very happy about this purchase!
Reply from Moon Magic 2026-09-25
Hello Sky, Thank you for being a loyal customer for over 10 years! We’re so happy to hear you’re loving your new ring and its vibrant color change. We truly appreciate your feedback about the band and will be sure to share it with our team. Kind regards, Moon Magic
Great value and quality products.
Great products, good quality, nice presentation boxes. I have ordered many times and never been disappointed.
Reply from Moon Magic 2026-09-25
Hello Evette, Thank you for your continued support! We’re so happy to hear you’ve enjoyed your purchases and love the quality and presentation. It means so much to know we’ve consistently delivered an experience you’ve been happy with. Kind regards, Moon Magic
Great selection
Great selection, great prices
Reply from Moon Magic 2026-09-28
Hello Alicja, Thank you so much for your kind feedback! We’re delighted to hear you’re happy with our selection and prices. We truly appreciate your support. Kind regards, Moon Magic
good variety of shapes and stones
good variety of shapes and stones, and able to see in different gold or silver chains
Reply from Moon Magic 2026-09-24
Hello Chi, Thank you for your lovely feedback. We’re so glad you enjoyed the variety of shapes and stones, as well as the option to choose between gold and silver chains. Kind regards, Moon Magic
Good quality and excellent customer servicece
I purchased two pieces from Moon Magic and had a very positive experience overall. The jewelry is beautiful and of excellent quality. Although I decided to return one of the pieces, even the return process went very smoothly. The customer service team was supportive, responsive and stayed in touch throughout the entire process. I wear the second piece all the time and absolutely love it. I also particularly appreciated the option to order a certificate for the diamonds and gold, which gave me extra confidence in my purchase. I will definitely buy from Moon Magic again
Reply from Moon Magic 2026-09-24
Hello Oxana, Thank you so much for sharing your experience with us. We’re delighted to hear how much you love your piece and that our customer service team made the return process smooth and supportive. We’re also glad the certification option gave you extra confidence in your purchase. We truly appreciate your kind words and look forward to welcoming you back to Moon Magic. Kind regards, Moon Magic
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