Mooyius (mooyius.com) has a 3.1 out of 5 rating on OK.one, based on 484 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 52% rate it 4 stars or higher while 41% give 1 star; The business has replied to 95% of negative reviews; 370 of them were added in the last 12 months. Last updated 2026-10-24.
Very good customer service Would order again
Thank you for your positive feedback on Mooyius! Your support is the greatest encouragement for us. If you have any ideas during your subsequent usage, please feel free to contact us at any time. We also look forward to your recommending our product to your friends!
I have emailed the company to return merchandise that is too big and they have not responded. I have called the phone number listed as contact us and they have not answered. I would like someone to at least respond to my email so that I can send the two dresses back that are too big. Thank you.
Dear Customer, we sincerely apologize for the previous shopping issues that caused your dissatisfaction! We have located your order and the refund has been processed, which will be returned via the original payment method. The time for the refund to appear may vary slightly across different platforms, so we recommend that you keep an eye on your account activity. If you cannot find the refund later or have any other questions, please send an email to [[email protected]], and we will check it for you promptly. We apologize once again!
I ordered a coat from the website MOOYIUS on 11/8/25. I was sent an email stating that the item was no longer available. The next day MOOYIUS charged my credit card knowing the item was no longer available. I don't believe there ever was an item to begin with!! Complete SCAM JOB!!! I had to cancel my credit card and have my bank issue me a new one!!
Dear Customer, we sincerely apologize for the previous shopping issues that caused your dissatisfaction! We have located your order and the refund has been processed, which will be returned via the original payment method. The time for the refund to appear may vary slightly across different platforms, so we recommend that you keep an eye on your account activity. If you cannot find the refund later or have any other questions, please send an email to [[email protected]], and we will check it for you promptly. We apologize once again!
This company doesn't want to provide any refund for the item to be returned, also they took the payment for the order ,but then emailed that's the item out of stock and silent about the refund. The customer service is awful! I will not recommend this company at all. Be careful! My order number MY91390
Dear customer, we sincerely apologize for the inconvenience you encountered while shopping and for not being able to assist you immediately! At the moment, we are unable to find your order information, so we cannot accurately verify your request. Please contact us through the official email [[email protected]] and provide your order number. We will follow up immediately and help resolve the issue as soon as possible. Once again, we apologize for the inconvenience!
awful fraudulent unresponsive i feel like an idiot for ordering
We sincerely apologize for the unpleasant shopping experience. To resolve your issue as quickly as possible, please contact us via email to process the refund. Kindly send the specific problem with the product along with your order number to our customer service email: [[email protected]]. We highly value your feedback and look forward to hearing from you.
This is not a serious company. I bought a coat for more than $80 and the quality is real bad. The product doesn’t even have the require maintenance tags. I didn’t have any issues with the shipping, I receive the coat 2 weeks after I placed the order.
Dear Customer, we sincerely apologize for the previous shopping issues that caused your dissatisfaction! We have located your order and the refund has been processed, which will be returned via the original payment method. The time for the refund to appear may vary slightly across different platforms, so we recommend that you keep an eye on your account activity. If you cannot find the refund later or have any other questions, please send an email to [[email protected] ], and we will check it for you promptly. We apologize once again!
Please DO NOT order from this company! It takes weeks and weeks for them to deliver the item and it is VERY VERY difficult to return. The address for the return is in Guangzhou. Much too expensive to mail the return - not worth it. I am stuck with the dress I ordered 2 months ago. Most importantly, the quality of the clothes is terrible. Nothing like they look online. Buyer BEWARE!
Dear Customer, we sincerely apologize for the previous shopping issues that caused your dissatisfaction! We have located your order and the refund has been processed, which will be returned via the original payment method. The time for the refund to appear may vary slightly across different platforms, so we recommend that you keep an eye on your account activity. If you cannot find the refund later or have any other questions, please send an email to [[email protected] ], and we will check it for you promptly. We apologize once again!
Amazing quality and cut! The details are perfect,it looks high-end,and the thickness is just right for a fitted,cold-weather coat.
Thank you for your positive feedback on Mooyius! Your support is the greatest encouragement for us. If you have any ideas during your subsequent usage, please feel free to contact us at any time. We also look forward to your recommending our product to your friends!
If one is a score this would have to be one of my worst experiences DO NOT buy from this place I cancelled the order and received acknowledgement of the cancellation Unfortunately they still processed the order fir which now i am stuck with (to big for me) They have offered at 30 refund THIS IS A Warning do not order from this site Terrible customer services They will keep apologising but dont support the customer!!!! Order no MY63662
Dear customer, we sincerely apologize for the inconvenience you encountered while shopping and for not being able to assist you immediately! At the moment, we are unable to find your order information, so we cannot accurately verify your request. Please contact us through the official email [[email protected]] and provide your order number. We will follow up immediately and help resolve the issue as soon as possible. Once again, we apologize for the inconvenience!
Super cute and just like the photos! Light but good quality-perfect for everyday or a might out.
Thank you for your positive feedback on Mooyius! Your support is the greatest encouragement for us. If you have any ideas during your subsequent usage, please feel free to contact us at any time. We also look forward to your recommending our product to your friends!
Please don't waste your time and money on this website. They promise great customer service however they are horrendous. They state that they will provide you with a return merchandise form if you are not pleased with your purchase however I have sent the photos as per their request and now they have ghosted me both via email and their "live chat" on their website. If you are unhappy with your purchase they want you to purchase another item and will send it to you for free however....if you purchase anything over $99 the shipping is already free, so what are they really giving you....NOTHING! Look elsewhere this is not a site worth your time.
Dear Customer, we sincerely apologize for the previous shopping issues that caused your dissatisfaction! We have located your order and the refund has been processed, which will be returned via the original payment method. The time for the refund to appear may vary slightly across different platforms, so we recommend that you keep an eye on your account activity. If you cannot find the refund later or have any other questions, please send an email to [[email protected]], and we will check it for you promptly. We apologize once again!
I will never to buy again. The clothes is cheapper quality. It’s no like a picture on webside and the material, the sewing process are poor quality. I write about refound and I have to pay the return and is very expensive.
Dear customer, we sincerely apologize for the inconvenience you encountered while shopping and for not being able to assist you immediately! At the moment, we are unable to find your order information, so we cannot accurately verify your request. Please contact us through the official email [[email protected]] and provide your order number. We will follow up immediately and help resolve the issue as soon as possible. Once again, we apologize for the inconvenience!
Im surprised this company is still in business. I never would of ordered it if I new it couldn't be returned. I have never dealt with a company with such poor service. DONT ORDER FROM THIS COMPANY!!
Dear Customer, we sincerely apologize for the previous shopping issues that caused your dissatisfaction! We have located your order and the refund has been processed, which will be returned via the original payment method. The time for the refund to appear may vary slightly across different platforms, so we recommend that you keep an eye on your account activity. If you cannot find the refund later or have any other questions, please send an email to [[email protected]], and we will check it for you promptly. We apologize once again!
Warning potential buyers - poor quality products, poor delivery response, and aweful customer service. This company is not focused on quality products and customers. After receiving a suit that I bought online $170. - I received four weeks after the date promised and the material was cheap and poorly made. I emailed the company ( the only way to contact) and they advised they would not accept the return. After, my forceful determination to return with refund - I was told they do not provide paid refund. I just learned that it would cost $100 for me to return it. I’m calling it a Lesson Learned and hope to save others from the disappointment. #shopwcrediablevendors #mymoneymatters
Dear customer, we sincerely apologize for the inconvenience you encountered while shopping and for not being able to assist you immediately! At the moment, we are unable to find your order information, so we cannot accurately verify your request. Please contact us through the official email [[email protected]] and provide your order number. We will follow up immediately and help resolve the issue as soon as possible. Once again, we apologize for the inconvenience!
I ordered almost $800 in merchandise back in September. It was 7 items. As of today I only recieved 2 of the items out of 7. This is very devastating and evil. To take hard working people money and not give them their merchandise. The quality is not worth the price. Run from this FAKE upscale clothing chain
Dear Customer, we sincerely apologize for the previous shopping issues that caused your dissatisfaction! We have located your order and the refund has been processed, which will be returned via the original payment method. The time for the refund to appear may vary slightly across different platforms, so we recommend that you keep an eye on your account activity. If you cannot find the refund later or have any other questions, please send an email to [[email protected]], and we will check it for you promptly. We apologize once again!
This has been my best ever online shopping experience. The quality of the garment far exceeded my expectation. However, I needed a smaller size. My experience with Customer Service was exceptional. They delivered on the promise in making the adjustment seamless. I simply want to express my gratitude and say "Thank you"!
Thank you for your positive feedback on Mooyius! Your support is the greatest encouragement for us. If you have any ideas during your subsequent usage, please feel free to contact us at any time. We also look forward to your recommending our product to your friends!
Bought 2 products only received 1 never received the other and the 1 product was wrong. Received the wrong colour dress they made an excuse slight difference. Actually completely different you would have to be colour blind. They wouldn't refund wanted me to keep it with a 50% discount on next purchase. Why would I purchase anything again if you cant even send through product or the correct one? RISK.
Dear customer, we sincerely apologize for the inconvenience you encountered while shopping and for not being able to assist you immediately! At the moment, we are unable to find your order information, so we cannot accurately verify your request. Please contact us through the official email [[email protected]] and provide your order number. We will follow up immediately and help resolve the issue as soon as possible. Once again, we apologize for the inconvenience!
Poor customer service - just sent my 11th email and still don’t have a resolution. Please note: if you need to return for a refund you will be responsible to send the items back to China and pay customs charges as well - it doesn’t state this anywhere on their website. I’d give this company a zero star rating if I could. The clothes are cut weird and don’t match their own sizing chart. Update: this company did refund my money after I wrote this review with the expectation that I would change my review to a five star. They also promised another item, but now have told me I could purchase it from them. I’m guessing it’s because I haven’t changed my review. Buyer beware!
Dear Customer, we sincerely apologize for the previous shopping issues that caused your dissatisfaction! We have located your order and the refund has been processed, which will be returned via the original payment method. The time for the refund to appear may vary slightly across different platforms, so we recommend that you keep an eye on your account activity. If you cannot find the refund later or have any other questions, please send an email to [[email protected]], and we will check it for you promptly. We apologize once again!
They were very helpful with a return due to a computer error .
Thank you for your positive feedback on Mooyius! Your support is the greatest encouragement for us. If you have any ideas during your subsequent usage, please feel free to contact us at any time. We also look forward to your recommending our product to your friends!
The dress I received was far too big for me and made from cheap looking material. Offered 20% refund but decided to return it for full refund. However address given was not recognised by courier companies. Therefore asked for original offer of 20%. This has never been received. I am an OAP and cannot afford to lose the money
Dear Customer, we sincerely apologize for the previous shopping issues that caused your dissatisfaction! We have located your order and the refund has been processed, which will be returned via the original payment method. The time for the refund to appear may vary slightly across different platforms, so we recommend that you keep an eye on your account activity. If you cannot find the refund later or have any other questions, please send an email to [[email protected]], and we will check it for you promptly. We apologize once again!
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