Mooyius (mooyius.com) has a 3.1 out of 5 rating on OK.one, based on 484 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 52% rate it 4 stars or higher while 41% give 1 star; The business has replied to 95% of negative reviews; 370 of them were added in the last 12 months. Last updated 2026-10-24.
Mooyius sucks!! Don’t order from here!!! I got a package I didn’t order. The return policy is 7 days. I emailed on day 2 of arrival for return label and full refund. The only thing I got was a 50% discount on anything else ordered from them. Really? Informed them I would never order anything else and posted a warning on FB. I pasted the post on an email to them in addition to the Google search which warns of this company. Now, crickets. I have pegged the email address with about 20 emails, pestering, asking and being pragmatic, I’ve been ignored for the last 4 days or so…. Anyone else have any options to get a refund? I was charged 150$. I lost my job and need this money!!!
Reply from Mooyius2025-10-21
Dear customer, we sincerely apologize for the previous shopping issue that disappointed you! We have checked your order and have completed the refund process. The refund will be returned through the original payment method. The arrival time on different platforms may vary slightly. We recommend that you keep an eye on your account status. If you cannot find the refund or have other questions later, please send an email to 【[email protected]】, and we will verify it for you as soon as possible. Once again, we apologize!
I would give 0 if there is this option. Worst experience ever! Never buy cloth from this company. The cloth are made from plastic, not as the picture on the website at all. Also, worst customer service, keep lying to customers , never issue refund even after you sent the merchandise back. Please aware and stay away from this company, Total scam!
Reply from Mooyius2025-10-21
Dear customer, we are very sorry that you encountered problems during your shopping but we were unable to handle them promptly! Currently, we cannot find your order information and thus cannot accurately verify your request. Please contact us through the official email [[email protected]] and inform us of the order number you placed. We will immediately follow up and solve the problem for you as soon as possible. Once again, we apologize to you!
Zero stars. This poorly made, expensive garbage made in China, took my money then 1/2 my order was “out of stock” The other 1/2 that showed up (6weeks later) The clothes were so small and unwearable. (I ordered a medium when I normally wear a small just incase and could not squeeze into them. They discouraged a refund, and would send a bigger size that never showed up. Good luck returning items to China that you need to pay for. SCAMMERS! Don’t do it!
Reply from Mooyius2025-10-14
Dear customer, we apologize for causing you a bad shopping experience! Since we couldn't find your order, we are unable to solve the problem for you. Please contact us through [[email protected]] and provide the order number. We will handle it as soon as possible. Thank you for your understanding!
What’s up with NO RESPONSE from a return request? Received my order on Thursday and immediately requested return info by their support team email. Absolutely no response in 5 days….yet the returns must be within 14 days! And, I did notice their scores are very low on customer service because they only respond to 42% of NEGATIVE REVIEWS!!!
Reply from Mooyius2025-10-14
Dear user, we are truly sorry for causing you trouble! The issue you mentioned we would like to resolve for you as soon as possible, but we are unable to check the order details. If it's convenient for you, please send an email to 【[email protected]】 and tell me your order number. I will immediately verify and handle it for you. I promise not to trouble you anymore. Sorry!
I have ordered a blue pinstripe suit in a size 4-6 and was satisfied with the fabric and fit so I purchased 2 more pant suits in solid navy and off white in the sale size. The navy colored suit arrived and the jacket is extremely small, pants are a 4-6 but I do not believe the jacket is correctly sized. I contacted customer service and they are sending me replacement suits in the size 10, at no charge and they are not requiring me to return the navy colored suit. You cannot ask for more assistance than that so I am providing MOPYIUS a five star rating, as I await receipt of my replacement items.
Reply from Mooyius2025-10-14
Thank you for your positive feedback on Mooyius! Your support is the greatest encouragement for us. If you have any ideas during your subsequent usage, please feel free to contact us at any time. We also look forward to your recommending our product to your friends!
This is yet another company claiming to have a long history which it does not. If you look at the reviews just for starters, none of them are older than the end of June. There is no history of this company having a store nor is any of the historical claims About how this company came to be in anyway true. There are other companies, Avery and Lane, one in Phoenix, another in South Carolina claiming names and various familial histories, which are all untrue. The products depicted in these images are nothing like what will be delivered. I was a victim to the tune of $420 for one of these horrible low quality Asian companies copying images from other sites with lovely women strutting gracefully along various copied backgrounds and beautiful quality clothing. What you will receive is a see-through, polyester sheath not even suitable for sleeping in. Hoping someone stops these fraudulent websites.
Reply from Mooyius2025-10-13
Dear customer, we are extremely concerned upon seeing your negative review and are eager to solve the problem for you! However, we cannot find your order details, so we are unable to respond accurately to your request. Please contact us through the official email [[email protected]] and provide the relevant order information. We will take your feedback seriously and do our best to handle it for you. Thank you for your understanding!
Great customer service and my dress order was exactly as the image looked, just a little bigger than I thought I needed. The team responded very quickly and provided a smaller size. Highly recommend!
Reply from Mooyius2025-10-14
Thank you for your positive feedback on Mooyius! Your support is the greatest encouragement for us. If you have any ideas during your subsequent usage, please feel free to contact us at any time. We also look forward to your recommending our product to your friends!
I ordered two dresses for my first purchase, wowww!! Quality of fabric, size xs was perfect choice after I read the measurements. Received quickly, prompt reply from their team. I've shared their website with my girlfriends as nothing's worse then receiving an item and it's nothing like the picture.
Design 10/10
Fabric. 10/10
Stitching 10/10
Service 10/10
So happy I found a honest online store with beautiful designs and you receive what you ordered.. well done Mooyius 👏 ✔️ 🥳🙏👏👏👏❤️❤️❤️🥳🥳👏👏
Reply from Mooyius2025-10-14
Thank you for your positive feedback on Mooyius! Your support is the greatest encouragement for us. If you have any ideas during your subsequent usage, please feel free to contact us at any time. We also look forward to your recommending our product to your friends!
I ordered a dress, it took three weeks to arrive and then dint fit properly. I have been trying to return it but it says to contact them. I have used their chat bot, email and called and no one seems to be there. It has been days. They are a scam and I just lost my money.
Reply from Mooyius2025-10-13
Dear customer, we are very sorry that you encountered problems during your shopping and were unable to get them resolved promptly! Currently, we are unable to check the order information. To avoid wasting your time, please send an email to 【[email protected]】 and mention the order number you placed. We will assign a dedicated person to follow up immediately and efficiently handle the issue for you. Once again, we apologize to you!
Good quality, good costumer service, reasonable price
Reply from Mooyius2025-10-14
Thank you for your positive feedback on Mooyius! Your support is the greatest encouragement for us. If you have any ideas during your subsequent usage, please feel free to contact us at any time. We also look forward to your recommending our product to your friends!
I'm picky about fabrics, cut and fit and have found it all in this brand. I love everything I've purchased from them and my only problem is deciding what to purchase next. The fit is AMAZING! The designers clearly love women and the clothes look and feel very expensive.
Reply from Mooyius2025-10-14
Thank you for your positive feedback on Mooyius! Your support is the greatest encouragement for us. If you have any ideas during your subsequent usage, please feel free to contact us at any time. We also look forward to your recommending our product to your friends!
I received a dress from Mooyius on Sunday evening and was greatly disappointed. The dress looks like a bathrobe and as a matter of fact I thought it was . I have sent a request/response three times and have yet to get a response.
Buyer beware and be cautious about being scammed
Reply from Mooyius2025-10-13
Dear user, we are truly sorry for causing you trouble! The issue you mentioned we would like to resolve for you as soon as possible, but we are unable to check the order details. If it's convenient for you, please send an email to 【[email protected]】 and tell me your order number. I will immediately verify and handle it for you. I promise not to trouble you anymore. Sorry!
Customer service is nonexistent. I have been asking for a return label for a week with no response. DO NOT order from this company. If I could give them NO STARS I would!
Reply from Mooyius2025-10-13
Dear customer, we are extremely sorry that you had an unpleasant shopping experience! The issues you reported are urgently being addressed for you. However, since we cannot find the order details, we cannot proceed. Please send us the order number of your purchase through the [[email protected]] section. We will handle your request first and provide you with a satisfactory result as soon as possible. Once again, we apologize!
I ordered a dress I normally wear a size 2 it was too small so when I received it and it didn't fit I immediately ordered it in the next size bigger(4-6) with the plan to return the other one. There are no instructions on how to return. Notified customer support they only want to give me 20% of my money!!!! This is the 3rd day I have sent them a mail on getting instructions to send back . The first 2 days they respond on just giving me 20% back of my money and today no response....it would be nice to know return policy before ordering!!! I love the dress I now have paid for 2 dresses just need to return the one that does not fit.. this dress runs small as I normally wear a Size 2 in everything and it is way to small
I would like to be able to order in the future but very concerned about returning g something. I have been trying for 4 days straight to get a answer on how to get a full refund
Reply from Mooyius2025-10-13
Dear customer, we are sorry that your shopping experience was unsatisfactory this time! The issues you reported have been given our utmost attention. We have located your order and completed the refund process. The refund will be returned along the original path. If you have any questions during the refund process, you can contact us via the [[email protected]] and provide the order information. We will follow up personally to ensure the problem is properly resolved and express our sincere apologies to you!
I ordered two outfits from this company. My SHOP app indicates the first order was delivered on 9/13 when in fact, I have not received the order. My other order states preparing for shipment, but it’s been a month.. I have sent several emails and no one has responded. This is a bullshit company and I would not advise anyone to order from them. They owe me close to $300 dollars.
Reply from Mooyius2025-10-13
Dear customer, we are sorry that this shopping experience did not meet your expectations! The issues you have reported are of great concern to us, but we are currently unable to access your order details and cannot directly handle your request. Please send an email to 【[email protected]】 and include your order information. Once we receive it, we will contact you immediately to address your problem and ensure a satisfactory solution. Thank you for your understanding!
What a great company to deal with. The dress I order was made so well, but unfortunately I ordered the wrong size. I had great help and a correct size was sent to me.
Reply from Mooyius2025-10-14
Thank you for your positive feedback on Mooyius! Your support is the greatest encouragement for us. If you have any ideas during your subsequent usage, please feel free to contact us at any time. We also look forward to your recommending our product to your friends!
Highly Dissatisfied Experience - AVOID THE DISSAPOINTMENT!!!!
I purchased four dresses for a memorial service to be held on 10/4 associated with a prominent figure. I ordered the dresses on 9/9 and was notified they finally shipped on 9/20. Currently, my dresses are in California, and I live in Texas. Why would my garments be sent to California?! There is no chance my garments will arrive on time for any alterations, let alone the service. The travel and delivery timeline is outrageous for an online company, AND even if I like the clothing, I will not purchase from this seller again, as the customer experience is not taken into consideration, especially when purchasing for a special occasion with plenty of lead time provided. BOOOOOOOOOOOOOOOOO!!!
Reply from Mooyius2025-10-13
Dear customer, we are very sorry that you encountered problems during your shopping but we were unable to handle them promptly! Currently, we cannot find your order information and thus cannot accurately verify your request. Please contact us through the official email [[email protected]] and inform us of the order number you placed. We will immediately follow up and solve the problem for you as soon as possible. Once again, we apologize to you!
The quality of the dress I ordered was very nice but the fit of the bodice was quite large. This company does not offer refunds, they will however send a different size or replacement dress at no charge. I received a different dress at no charge and the bodice also had fit issues. I requested a refund and they only offered to return 20%. They need to clearly state their refund policy on their website. I won’t be purchasing from this company again.
Reply from Mooyius2025-09-30
Dear customer, regarding your dissatisfaction with the clothes in the order, we once again extend our sincere apologies.
We have fulfilled our promise and processed a full refund for you. The funds are expected to be returned to your account within 1-3 days. Please be patient and check your account. If you have any questions, please contact us via email【[email protected]】
Terrible customer service. I requested a cancellation of an order they failed to ship on time and they ignored my email and still shipped the order. I specifically stated I needed the dress for a funeral and after they email me asking me the reason for my cancellation request they ignored me and send shipped the item 3 days later. Never ordering again from this place. I should have known better since you are located in China! Scammers
Reply from Mooyius2025-09-30
In order to verify and process your request as soon as possible, we need you to provide the accurate [Order Number] so that we can precisely locate your order in the system. (Due to the huge volume of platform orders, merely using the nickname or delivery information may not allow for an accurate query.) To ensure the security of your personal information, please send the Order Number to our customer service email: [ [email protected]]. We promise to verify your request as a priority upon receiving the email.
This site is a scam. Return policy is illusory because you need to pay to ship clothing back to china. Fabric is cheap. Skip this website and avoid the headache.
Reply from Mooyius2025-09-30
We sincerely apologize for your dissatisfaction with this purchase. Your refund has been completed. Please check your bank account. If you still cannot find it, please send your order number via email to [[email protected]] so that we can assist you. Thank you!
