Mooyius (mooyius.com) has a 3.1 out of 5 rating on OK.one, based on 484 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 52% rate it 4 stars or higher while 41% give 1 star; The business has replied to 95% of negative reviews; 370 of them were added in the last 12 months. Last updated 2026-10-24.
Beautiful Quality, affordable pricing & great Customer Service!
I ordered a beautiful gown for my son's upcoming wedding. It was delivered within a quick turnaround time. I was so excited to see that it had a high quality satin material and gorgeous flowing design just as it was shown online when ordering. I knew that I would not appear as the model was portrayed but was pleasantly surprised at how flattering the design was on me. I did receive several compliments for the Midnight Elegance Halter dress when I tried it on. Unfortunately I am still in pursuit of just the right color that will make the dress a perfect selection for me. When I contacted Customer Support about a return/exchange I received a very quick response back (within 24 hrs) which was so supportive. They understood my situation & are willing to work with me to get another dress for this very special occasion and a dress that is a suitable color for me. I am so happy to be working with a caring and responsive company that views me as an individual not just a purchase number. I would recommend Mooyius to any of my friends for future purchases. Reasonable prices, reliable shipping, quick responsiveness & individual concern are all paramount to a successful & satisfying shopping experience! Ladies & friends this is a place that you SHOULD shop!!
Reply from Mooyius2025-09-17
Thank you for your positive feedback on Mooyius! Your support is the greatest encouragement for us. If you have any ideas during your subsequent usage, please feel free to contact us at any time. We also look forward to your recommending our product to your friends!
Ordered wrong size and company helped me by sending correct size for free. Customer service is responsive.
Reply from Mooyius2025-09-17
Thank you for your positive feedback on Mooyius! Your support is the greatest encouragement for us. If you have any ideas during your subsequent usage, please feel free to contact us at any time. We also look forward to your recommending our product to your friends!
I ordered 6 blouses; only 3 were in stock & they refused a refund. They offered 30% discount on 3 different blouses which was not honored. And I found the exact same blouses for one-fourth of the cost at Shein & other low-quality clothes stores. DO NOT RISK ORDERING FROM MOOYIUS (aka Nooius)!
Reply from Mooyius2025-09-15
Dear Customer,
Thank you for taking the time to share your feedback. We sincerely apologize for not meeting your expectations, as this is not the shopping experience we strive to provide at Mooyius.
We regret that some of the shirts you ordered were out of stock and that the discount was not honored. We are committed to investigating this matter immediately to prevent similar issues in the future. Please contact us through our support email ([email protected]) with your order number and relevant details so that we can resolve your issue as quickly as possible.
Regarding your concerns about pricing, we strive to offer high-quality and unique products to our customers, and we apologize for not meeting your expectations in this regard. We appreciate your feedback, as it is crucial for improving our services and products.
Thank you for your patience and understanding. We are dedicated to providing better service to all our customers and look forward to resolving your issues.
Best regards,
Mooyius Customer Service Team
I love this website! Their very easy to work with.
I love this website! There clothes are stunning & made well. Their
Reply from Mooyius2025-09-17
Thank you for your positive feedback on Mooyius! Your support is the greatest encouragement for us. If you have any ideas during your subsequent usage, please feel free to contact us at any time. We also look forward to your recommending our product to your friends!
I ordered a dress from the Mooyius website and it didn’t fit as I would like for it to fit. So I contacted the company about my issue and they responded right away. Then they offered me a replacement for the item that didn’t fit without hesitation. I will definitely frequent their site and purchase their products.
Reply from Mooyius2025-09-17
Thank you for your positive feedback on Mooyius! Your support is the greatest encouragement for us. If you have any ideas during your subsequent usage, please feel free to contact us at any time. We also look forward to your recommending our product to your friends!
If I could give this a zero, I would. I purchased a dress for a wedding and when the dress arrived, it was extremely poor quality and didn't look anything like the picture advertised. Their website states that they "pride themselves on product quality... we also offer a comprehensive 14 day returns guarantee...for products in bad quality..." I emailed them right away to let them know I wanted to return the item and to please send a shipping label. After 6 days of back and forth, they are not keeping their promise of a free return and expect me to pay for shipping back to them. Their quality is trash as is their customer service. RUN DON'T WALK AWAY FROM THEM!!
Reply from Mooyius2025-09-13
Dear Customer,
Thank you very much for sharing your feedback with us. We sincerely apologize for the inconvenience caused, as this is not the experience we want our customers to have. Please rest assured that we highly value product quality and customer satisfaction.
We are truly sorry for the product quality issues you mentioned and the unpleasant experience during the return process. This is clearly not in line with our service standards. To better resolve your issue, we would like to follow up on this matter further.
Please provide your order number and contact my email at [email protected], so we can promptly initiate an investigation and offer you a satisfactory solution. Additionally, we will conduct an internal review and make improvements to prevent similar situations from occurring in the future.
Thank you again for your feedback and patience. We look forward to providing you with better service.
Sincerely and with apologies,
Mooyius Customer Service Team
Don’t buy anything from thus site unless you love aggravation. I ordered 2 dresses for 217.. One dress didn’t match up to quality so I wanted to return it and the site will try every means to talk you out of a return. I shipped it back to them FedEx and didn’t get my refund in 48 hours as promised and only more delays in emails. The other dress never showed up after 4 weeks and the site said, “you can be patient and expect your dress in 7-9 days”. Lousy customer service and poor follow through. I feel scammed as I have no refund and no dresses.
Reply from Mooyius2025-09-12
Dear Customer,
Thank you for reaching out to us and sharing your shopping experience. We sincerely apologize for the inconvenience and trouble you've encountered while using our services.
We are committed to providing a quality shopping experience for our customers, and it is unfortunate that we did not meet your expectations this time. Please allow me to address your concerns in detail:
Regarding the return and refund issue: We apologize for the delay in processing your refund after the return. Please contact our after-sales email at [email protected], and we will assist you in resolving the issue and processing the refund.
Regarding the delayed delivery of the other skirt: We apologize that the second skirt did not arrive within the expected time frame. Our standard delivery time is 7-9 days, and it is unacceptable that your order was not received on time. I will communicate with our logistics partners to expedite the process and provide you with updated tracking information as soon as possible.
We greatly value your feedback and are taking steps to address these issues seriously. Your satisfaction is very important to us, and we appreciate your patience and understanding during this process.
Sincerely,
Mooyius Service Team
Return policy is not disclosed, this is not just closed that they are actually an international company where you need to return products back to
I received three items which the dresses did not look like the And did not fit product of clothing was not true to size did not disclose how to return the products it’s an actual international where you need to send the products items back which costs more than what the product was worth. They wanted to try to offer me a 30% refund, which is not even capable. I don’t want the clothes or would never wear them. Return policy needs to be disclosed when purchasing items how they return policy works their website would never purchase again. The cost on the return to ship back was $900 which is outrageous.
Reply from Mooyius2025-09-10
Dear Customer,
We are very sorry to hear about the issues you encountered during your shopping experience. Thank you for sharing your feedback, as it is crucial for us to improve and enhance our service quality.
Regarding the lack of transparency in our return policy and the high costs associated with international returns, we understand the inconvenience this has caused. We will reevaluate our return policies and strive to make them more transparent and reasonable, ensuring customers have a clear understanding of the relevant information before purchasing.
If possible, please contact us again via our customer service email at [email protected]. We will do our best to find a more suitable solution for you and to improve your shopping experience.
Thank you very much for your patience and understanding. We hope to have the opportunity to provide you with services and products that meet your expectations in the future.
Best regards,
Mooyius Customer Service Team
I did receive the dress, I guess I should be grateful for that. Problem is I could have purchased this dress on Amazon for less than $50 and been able to return it if it didn't fit well. The color is a dull, flat orange versus the vibrant orange online...and way too large at the side boob area. Another $100 wasted on Instagram merchandise. I'll eventually learn my lesson.
Reply from Mooyius2025-09-09
Dear Customer,
Thank you for taking the time to share your feedback. I'm sorry to hear that your shopping experience did not meet your expectations. We highly value our customers' opinions on our products and are continuously striving to improve product quality and customer satisfaction.
Regarding the issues you mentioned, we will immediately notify the relevant team for review and improvement. In the meantime, we would like to assist you in resolving the current issues. If you need any assistance with size adjustments or have other requests, please feel free to contact our customer service team at [email protected], and we will do our best to support and assist you.
We greatly appreciate your understanding and patience, and we look forward to the opportunity to make your next shopping experience more enjoyable.
Best regards,
Mooyius Customer Service Team
Customer service responses come across as very generic, almost like copy-and-paste replies. It would be much more helpful if they addressed each concern directly and offered solutions specific to the issue
Reply from Mooyius2025-09-05
Dear Customer,
Thank you for sharing your valuable feedback. We sincerely apologize for not meeting your expectations and for any inconvenience this has caused.
We understand that swift and personalized service is crucial to a positive customer experience. To address this, we are continuously enhancing our customer support training and refining our response processes to ensure we can address each customer's specific concerns more effectively.
To better resolve your issue, could you please provide your order number, the email used when placing the order, or your username? Please contact us at our after-sales email: [email protected].
Your feedback is extremely important to us, and we are committed to taking it seriously and using it as an opportunity to improve our services for you and other customers in the future. If you have any further questions or suggestions, please feel free to reach out to us at any time.
Thank you once again for your feedback, and we look forward to providing you with an enhanced service experience soon.
I ordered a dress based on their size chart. The bust is way too big, and I would like to return it. I contacted the company and they offered to send a smaller size. I do not want that, as the fit is just not right for my shape (I am a normal, fit woman). I asked for a return and was given what looks like a personal address in China. No where on its website does it say their warehouse is in China; in fact, the package was shipped to me from Vernon, CA! They are also asking me to pay return international shipping, plus "taxes, customs, clearance fees and other related charges." This is not even possible to do from the US, only shipping to the destination country. I have emailed them several times and am awaiting a response to my latest email. We shall see.
Reply from Mooyius2025-09-08
Dear Customer,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the disappointment you have experienced with our service. We take the issues you raised very seriously and are committed to resolving them.
Firstly, we regret the inconvenience caused by the sizing issue and the return address. We will immediately investigate to ensure our size chart is accurate and to clarify the return address and process. We understand the inconvenience caused by the discrepancy between shipping from California and returning to China, and we are working on improving our return process.
Please contact our after-sales email at [email protected] so that we can provide you with a viable solution. We highly value our customers' opinions and see this as an important opportunity to improve our services.
Thank you for your patience and understanding. If you have any further questions or need additional assistance, please feel free to reach out to us.
Best regards,
Mooyius Support Team
I ordered a beautiful dress for a wedding size S. It arrived after 2.5 weeks and was big and didn't sir well. I contacted customer service and was pleasantly amazed! They were very helpful and right away offered to send me an XS dress with no charge and no return of the other dress. I'm truly impressed with them.
Now, I hope the XS dress will meet my expectations.
Reply from Mooyius2025-09-11
Thank you for your positive feedback on Mooyius! Your support is the greatest encouragement for us. If you have any ideas during your subsequent usage, please feel free to contact us at any time. We also look forward to your recommending our product to your friends!
I ordered a beautiful dress. I always wear a medium so that’s what I ordered. I was extremely small like a xxs. I emailed them that said they were going to send me a bigger size for free. I’m waiting. We will see. Told me to keep the other one.
Reply from Mooyius2025-09-03
Dear customer,
What is your order number?
Yours,
Amy
Delayed delivery, out of stock items, discounts not honored
I ordered 6 blouses over $300;about 3 weeks later had to ask for est. delivery; they said 3 are ‘in the mail’ and 3 temp not in stock (as if expected soon). After 2 more wks. they said 1 blouse ‘in the mail’ and I was offered 30% off if I would agree to re-order the last 2 out of stock instead of the refund I requested.
I found 2 other blouses they just mailed, but did not honor the 30% discount as promised.
Today is 8/30; it’s now 2 months since my original Jun 30 order & still don’t have it all.
In the end they will apologize, promise delivery & offer discounts they don’t honor; you’ll be lucky if 1/2 your order is in stock; have to keep asking about delivery, and they will delay you as long as possible, making you think out-of-stock items will be in soon.
Clothing is NOT high-quality, only so-so; way too high price, and you’ll be hard pressed to get any refund.
I do NOT recommend this company at all; it’s bad Customer Service will make promises not honored, lead you on & make you wait.
Reply from Mooyius2025-09-01
Thank you for reaching out to us! To assist you better with your inquiry, could you please provide us with your order number? Having this information will allow us to quickly locate your order details and address your concerns more efficiently. You can send your order information to this email address [[email protected]], and we'll assist you.
Thank you for your cooperation and understanding. We look forward to helping you!
I previously wrote that they had not returned my money. I have now received it but it took a long time to get my money back. They never even processed the order when I cancelled it so I think the credit back to my card should have been instantaneous.
Reply from Mooyius2025-08-28
What is your order number? I would like to help you solve this problem.
Beautiful top, well made top. Less than optimal communication regarding shipping. But, it did arrive on schedule.
Reply from Mooyius2025-08-28
Thank you so much for taking the time to leave such a heartwarming review! Our entire team is deeply encouraged by your satisfaction with the product quality and our service. Your recognition is our greatest motivation, and we look forward to continuing to provide you with a satisfying shopping experience!
We wish you a happy life and welcome to visit us again anytime!
Nothing is wrong. I am concerned after reading all the issues with delivery and return of your clothes
Reply from Mooyius2025-08-04
My friend,we apologize for any inconvenience. Please kindly send us the order number to confirm.If you have any problems, please contact us by email:[email protected],and mention your request on Trustpilot. We will prioritize solving it for you. Thank you.
But please I send a mail ti correct the shopping address that should be
Francesco D’Angelo
C/O Foto Digital Discount
Via Pianeta Venere 141
00144 Roma
Italy
Reply from Mooyius2025-08-02
Dear customer,please provide us the order number,name and email when you placing the order,or you can email us ,this is our email address:[email protected],then we will change the address for you,thanks
I liked the style & color selection when making my final decision to purchase. I had several sizing questions and wished there was one of those pop ups asking to chat. Normally don't like those but on line formal dress ordering is different.
I will write a detailed review once I receive the dress. Hoping by August 30th 2025.
Reply from Mooyius2025-07-30
We apologize for any inconvenience. If you have any problems, please contact us by email and mention your request on Trustpilot. We will prioritize solving it for you. Thank you.
We apologize for any inconvenience. If you have any problems, please contact us by email and mention your request on Trustpilot. We will prioritize solving it for you. Thank you.
