MoparPartsGiant.com

The team is awesome

Correct part at a good price .

Right part and quick delivery

Fast delivery and easy to track.

Quick service right part.

I was at Walmart

I was at Walmart. Someone took my centerpiece off my car wheel and we was going out of town and we asked this company to send us a centerpiece and they came right on time and that was a good thing and it was the right one.

Your website is so easy to use and my…

Your website is so easy to use and my part was delivered very quickly. I would highly recommend this Seller-they are great!!

What we have here is a failure to communicate

Order CC71525805 on 4/9/2026, PayPal charged @ 21:39, and order verified @ 21:40 CDT. After placing the order I discovered that the specific 2014 Chrysler 300S target vehicle would require removal of the entire center console and gear shift to replace the subject part - a cup holder cover - so decided to cancel the order. A cancellation notice was sent via the moparpartsgiant's web page "Contact Us > Order Status/Issues" link which was verified on 4/9/2026 @ 22:25 - 1 hour 25 minutes after the order was placed. Even though Mopar Parts Giant location is shown as Tucson, AZ and therefore on MST, the verification contained the notice: "If you are contacting us about a cancellation request, please call us between our normal business hours of 7:00 a.m. to 4:00 p.m. PST (sic) Monday thru Friday." (Or 09:00 - 14:00 CDT/local. CA is not on PST in April.) I subsequently received a notice of shipment on 4/10/2026 @ 08:55 CDT from Georgia (09:55 EDT time/06:55 PDT). You'll notice that it was impossible to call and verbally cancel the order before that time since it couldn't be done until 09:00 local but the part had already been shown as shipped at 08:55. Although the part is in new condition, was reasonably priced, and the shipping itself was quick, I seriously hesitate to order from MoparPartsGiant again due to the questionable contact methods. Please reference the Amazon approach to fully-online transaction procedures. Utilizing US-wide warehouse fulfillment locations does speed order delivery, but there should be a strategy to accommodate the customer's earnest efforts and centralize their overall transaction control. Long but hopefully relevant.

Same as other reviews - Warning

They billed me then said they needed additional ID verification. I asked why, it's normal purchase using normal methods and my normal address that I used there before and recently. After pulling a lot of teeth they admitted it's because their system to do that broke, faulted, hiccupped, whatever, not on my end. They said I had to have a three-way call with my bank ... over a $200 purchase. Not $20,000, $200. Are you kidding me? I lost $200 in my time while on the phone call. The customer support was generally a scripted automaton and couldn't figure out any solutions, apologies, or facilitation. I ended up canceling the whole order and all future business with this company. There are plenty of competitors.

Easy to follow

I wish I could rate it with no stars

I wish I could rate it with no stars. Customer service is non existent. There’s none to talk to or chat even(other than bots). Any on line store can fulfill products, the real issue becomes whether they can support a customer service base. A cabin filter was delivered obviously damaged and previously opened. It was crammed in a manila mail envelop with non protection. So by the time it got to me it was squished and pleats crushed. Did I mention the bag it was in when opened already. I was away on a trip when it was delivered and I didn’t get a chance to open it until a week after it was delivered. They state an RMA has to be initiated within 5 days of being delivered and left me with a part I can’t use. Do not buy from this website.

Terrible customer service and support when trying to buy something.

It had everything to be a 5-star site, but the support, customer service, and anything you might need help with to buy a part and need assistance, you won't get it. There are several contact options, and I tried them all. Via chat, they can't decode the VIN, they don't respond to emails, and when they do respond, they say they don't have the technical knowledge to help and tell you to do it via chat, but the chat doesn't work either. I tried through the website by opening a ticket, and after 5 days I received a response to my question, but the Part Number provided was wrong, so I can't place the order. Unfortunately, they fall short in customer service.

Perfect details

Bad service, even worse customer service!

Very dissatisfied! Customer service is also rude and very unprofessional. I placed an order on 05/06 and a week later, it only showed a label was created. MPG was unsure if it had shipped or not and blamed the courier. They could not provide information on if or when I would receive it, so I purchased from another vendor since I was in need of the parts. Parts arrived two weeks later and now they want me to pay a restocking fee and shipping, due to their error and lack of information or help! I was also hung up on numerous times when I offered to provide information and emails to verify my claims.

The $94 to $456 Magic Trick”

If you want to feel guilty for placing an order in the first place, MoparPartsGiant is the perfect place. My $94 part magically turned into a $300+ ‘hazmat fee’ like I’m ordering radioactive material, not a car part. Customer service? No real humans. Their chat replies make you feel like you’re stealing their precious time just by asking a basic question. This isn’t a service — it’s a punishment. Stay away from them.

No easy returns and no satisfaction guarantee

I ordered a part and the part needed was not included with the part I received. They will not take the part back because it has a wire with a connector on each end and they say they will not take back parts with any electric wires. Just a wire with a plug on each end and that makes it electrical. Now I am out $600.00.

Easy to get parts that we urgently…

Easy to get parts that we urgently needed

Not OEM Mopar brake pads as advertised

Not OEM Mopar brake pads as advertised. They are Beproauto brand, not Mopar. Asked for RMA so I can return for refund. Its been over a week, I've provide everything they've requested and still no RMA. They keep giving me the runaround and have now ghosted me.

Update on worst customer service

Update: After a couple months of no refund or replacement of the defective shocks purchased I'm out $290. They are full of excuses and RMA procedures that the local dealership will not honor. They are no more than a storefront buying parts from other sources with no reasonable return process. They are rude on the phone and only offer usless AI generated responses to electronic inquiries. Buyer beware.

Returned part by due date & they have…

Returned part by due date & they have not refunded my payment