At Motivinci, we believe in modern art combined with pop culture to create pieces that stand out. We strive to provide an outlet for out-of-the-box and unique artwork that evokes action and starts conversations—embodying popular culture while simultaneously being entirely your own.
Written by the business, not verified by us.
Is MOTIVINCI legit?
MOTIVINCI (motivinci.com) has a 2.1 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is poor. 71% of reviews are 1 star, a relatively high share; The business has replied to 84% of negative reviews; 1 of them were added in the last 12 months. Last updated 2026-09-05.
Ordered on the 9th Nov, no replies to any emails. SCAM COMPANY BUYERS BEWARE
Reply from MOTIVINCI2025-07-17
We sincerely apologise for the fulfilment issues you experienced in the past. It was never our intention to cause any inconvenience, and we deeply regret that this happened. We want to assure you that the problem has been fully addressed and resolved. As a company with over 4 years in the market and more than 100,000 orders successfully fulfilled, we are committed to providing our customers with the best possible service.
We have had some difficult times to locate our orders due to change in payment methods & new stores. We are transforming everything to our own fulfilment & will never have these issues again. We want to ask you to reach out to us if you have or have not received your order.
If you have any questions or concerns, please don’t hesitate to reach out to us at [email protected]. We appreciate your understanding and thank you for your continued support.
Kind Regards,
Susan customer service representative
Motivinci
I placed my order in mid October. Based on the information from the website, I would be receiving the product within 7 business days. Nothing so far, I have sent emails with no reply back. I still would like the product. However no one is responding back to me. I would just like an ETA
This is a scam. I paid $257 for 2 canvas posters. The shipping policy says 3 to 5 days. It has been 2 weeks and I have not received a tracking number, not received the deliver of the canvases, and not even received a reply to my 3 emails. These people are thieves. I bet I will never get the delivery, it was my son's birthday and I couldn't gift it to him. My ORDER #312031 and I am in Sydney Australia.
Reply from MOTIVINCI2025-07-17
We sincerely apologise for the fulfilment issues you experienced in the past. It was never our intention to cause any inconvenience, and we deeply regret that this happened. We want to assure you that the problem has been fully addressed and resolved. As a company with over 4 years in the market and more than 100,000 orders successfully fulfilled, we are committed to providing our customers with the best possible service.
We have had some difficult times to locate our orders due to change in payment methods & new stores. We are transforming everything to our own fulfilment & will never have these issues again. We want to ask you to reach out to us if you have or have not received your order.
If you have any questions or concerns, please don’t hesitate to reach out to us at [email protected]. We appreciate your understanding and thank you for your continued support.
Kind Regards,
Susan customer service representative
Motivinci
Still NOTHING, They are not even answering emails or anything anymore COMPLETE ghosting! From now on i will allways look upp reviews before i make a orders, so should everybody else. This site only does scam and nothing else!
Reply from MOTIVINCI2025-07-17
We sincerely apologise for the fulfilment issues you experienced in the past. It was never our intention to cause any inconvenience, and we deeply regret that this happened. We want to assure you that the problem has been fully addressed and resolved. As a company with over 4 years in the market and more than 100,000 orders successfully fulfilled, we are committed to providing our customers with the best possible service.
We have had some difficult times to locate our orders due to change in payment methods & new stores. We are transforming everything to our own fulfilment & will never have these issues again. We want to ask you to reach out to us if you have or have not received your order.
If you have any questions or concerns, please don’t hesitate to reach out to us at [email protected]. We appreciate your understanding and thank you for your continued support.
Kind Regards,
Susan customer service representative
Motivinci
Worst company ever ! Ordrer 2 moth ago not able to track not able to see the order that is already paid for 2 month cant get hold of costumer support LAST TIME EVER I ORDERED FROM YOU dont order on this site
Reply from MOTIVINCI2024-10-26
Hi,
Thank you for bringing these issues to our attention. I sincerely apologize for the inconvenience and frustration you have experienced. We take all customer feedback seriously and strive to resolve any problems promptly.
I understand that you have been trying to resolve this issue for over a month without adequate response. We are committed to improving our communication and customer service. Your case is now being prioritized, and we will keep you updated on the progress until all issues are resolved.
Thank you for your patience and understanding. Please contact us directly at our support email: [email protected]
Best regards,
Erik
CSR
Motivinci
I bought a picture in July 24 which I still have never received. I have a few email exchanges with this company but yet still to receive the picture which cost about 70 pounds. At the stage now where I’ve exhausted all options and have not received a response from my last email. My tracking number also didn’t work. It was instagram that attracted me to the product.. be very careful before ordering from here.what a shame as I was looking forward having the picture up.
Reply from MOTIVINCI2024-10-26
Hi,
Thank you for bringing these issues to our attention. I sincerely apologize for the inconvenience and frustration you have experienced. We take all customer feedback seriously and strive to resolve any problems promptly.
I understand that you have been trying to resolve this issue for over a month without adequate response. We are committed to improving our communication and customer service. Your case is now being prioritized, and we will keep you updated on the progress until all issues are resolved.
Thank you for your patience and understanding. Please contact us directly at our support email: [email protected]
Best regards,
Erik
CSR
Motivinci
Placed an order about 3 weeks ago....reached out to Motivinci via email twice (2) to get an estimated ship date. Well, I am still waiting for a response. I see this is a legit company, but poor customer service.
Hoping this might get someone to respond to me ASAP. If not, I will contact my credit card company and dispute the charge.
Scammers, stay away do not order from them. They give you a fake tracking item and you will never receive the item. They even argued with my credit card company that they sent the item when even their "Delivery" partners don't have the item and when i checked with Motivinci Admin they kept changing their story. I think they have AI auto reply to query e-mails. I agree with every single bad review about them. Do not depart from your money easily.
FRAUDULANT COMPANY
They take your money but never deliver your product. They are impossible to get in contact with. I ordered a poster on the 12th of July and havent heard or seen anything from them since. I wrote them an email on the 14th og August, heard nothing. They replied on my previous Trust Pilot as if they have handled the problem, i have however not heard from them or received a product!
It’s a scam. They are fraudulent. They take your money. Send out Nothing to what you ordered . I sent it back from Australia to the Netherlands as stated cost another $90 waited a month then it was received back. I have communicated every step of the way
I’m taking action To recover money lost
I have an email trial
I Did everything they told me
I have a paper trial thank goodness
Everything has been documented I am lucky that my auntie is a Lawyer
Please avoid this dishonest company. If you could call them a company
ordered and they sent a tracking number that was not valid, after a number of emails, no response, this site is a total scam and people should stay away
Reply from MOTIVINCI2024-09-03
Hello, We had some problems with our fulfilment. But this is currently fixed. Excuse us for the inconvenience that is caused this was not our intention. We will make sure to make it right with you. We will provide you an part refund + you will receive your product 100% for sure if this is not done yet.
Please get in touch with us. Through [email protected]
Hello, We had some problems with our fulfilment. But this is currently fixed. Excuse us for the inconvenience that is caused this was not our intention.
Please get in touch with us. Through [email protected]
Item was ordered received in 4 pieces, which is not correspond sizes. returned. long communications . wasted my money
Reply from MOTIVINCI2024-08-21
Hello, We had some problems with our fulfilment. But this is currently fixed. Excuse us for the inconvenience that is caused this was not our intention.
Please get in touch with us. Through [email protected]
Ordered an item in June to be shipped to Australia. Did not recieve the item and contacted the delivery partner who advised us that they only recieved the order number not the actual item. It's been showing up as fulfilled in motivinci website. Tried to contact them multiple times using the webform but no response as of now yet. Please stay away from this website
Reply from MOTIVINCI2024-08-21
Hello, We had some problems with our fulfilment. But this is currently fixed. Excuse us for the inconvenience that is caused this was not our intention.
Please get in touch with us. Through [email protected]
TERRIBLE AVOID. Advertised as one pic but came in 4…
Advertised as one pic but came in 4 pieces made out of cheap tin with magnets to hold it together that don’t work!! Also arrived extremely late and damaged. A replacement was suppose to be sent as a full proper picture but never came. Now taking action to recover money.
AVOID AT ALL COSTS
Reply from MOTIVINCI2024-08-02
Hi Andy,
Thank you for sharing your feedback, and I'm sorry to hear about your negative experience with your order.
I would like to clarify that our website indicates that the size L poster is composed of four separate size S posters. We apologize if this was not clear and for any confusion this may have caused.
Regarding the issues with the magnets and the condition in which the items arrived, as well as the delayed and damaged delivery, I understand your frustration and sincerely apologize for these inconveniences. We strive to ensure our products meet high standards and are delivered promptly and safely.
We will review your case to understand why the replacement was not sent and resolve this matter promptly. Please contact our customer service team at [email protected] to provide us with any further details so we can expedite a satisfactory resolution.
Thank you for bringing this to our attention. We appreciate your patience and hope to make things right.
Best regards,
Valentina
CSR Team
Still haven’t received and would like a full refund
Reply from MOTIVINCI2024-08-21
Hello, We had some problems with our fulfilment. But this is currently fixed. Excuse us for the inconvenience that is caused this was not our intention.
Please get in touch with us. Through [email protected]
Never got my order, contacted company got 2 different lots of tracking numbers not of which was legit, parcel never left their premises, avoid like the plague. Scam scam scam
Reply from MOTIVINCI2024-07-25
Hi Michelle,
We sincerely apologize for the negative experience you've had with your order. We understand your frustration and regret that our service did not meet your expectations.
It appears there was a significant error in our handling of your order and the tracking information provided. This is not the standard of service we strive to offer, and we're committed to resolving this issue promptly.
Please reach out to our customer service team at [email protected] so we can investigate the situation and ensure you receive a proper resolution, whether that's a refund or a replacement shipment. We appreciate your feedback as it helps us improve our processes.
Thank you for bringing this to our attention. We're dedicated to making things right and hope to regain your trust.
Love the picture, but it did come bent. Packaging & shipping can use some help to ensure product doesn't get bent along the way. We hung it anyway, with the battle wound on it. It does make us smile as it's a Lion King, Daddy Lion, and Baby Lion.
Reply from MOTIVINCI2024-07-24
Thank you for your feedback and for bringing this to our attention. We're sorry to hear that your poster arrived bent. At Motivinci, we strive to provide high-quality products and excellent customer service, and it's disappointing to know that we fell short in your case.
We would love the opportunity to make this right for you. Please contact our customer service team at [email protected] or reply to this message so we can discuss the issue further and find a suitable resolution, whether that's a replacement or a refund.
We appreciate your feedback, as it helps us improve our products and services. We hope to have the chance to resolve this matter to your satisfaction.
Luxe Cosmetics
Luxe Cosmetics NL
Auniva (Formerly Alevia)
Luxe Research
Lime
Nuora
smooche
Eco Energy