MOTIVINCI

Thank you for your review! We appreciate it :)

We're truly sorry to hear about your negative experience with our service. This is not the kind of experience we want for our customers, and we take these concerns very seriously. We strive to provide timely deliveries and excellent customer service, so it's disheartening to learn that we did not meet your expectations. We would like to investigate what went wrong with your order and address any issues. Please reach out to our customer service team at [email protected] so we can assist you directly. Your feedback is important to us, and we're committed to resolving this situation. We appreciate your patience and hope to have the opportunity to make things right.

Hi Bilal, We're very sorry to hear about your experience and the frustration it has caused. This situation is not in line with the service we aim to provide, and we want to resolve this issue as quickly as possible. It appears there was a serious mishap with your order, and we apologize for any inconvenience this has caused. Please contact our customer service team at [email protected] so we can investigate the issue and arrange for a refund or the delivery of your item. We value your feedback and are committed to ensuring that every customer receives the service they deserve. Thank you for bringing this to our attention, and we hope to resolve this matter to your satisfaction.

Hi Alexander, We're truly sorry to hear about your negative experience and the frustration it has caused. This is not the level of service we strive to provide, and we take your concerns very seriously. It seems there was a problem with your order, and we deeply regret any inconvenience this has caused. Please reach out to our customer service team at [email protected] so we can address your concerns directly and find a suitable resolution, whether that's processing a refund or resending your order. We understand your disappointment and are committed to resolving this issue promptly. Thank you for your feedback, and we hope to have the opportunity to make things right.

Thank you for your review! We appreciate it :)

Thank you for your review! We appreciate it :)

Hi Kari, Thank you for your feedback and for bringing this to our attention. We're sorry to hear that the quality of the poster you received did not meet your expectations. At Motivinci, we strive to provide high-quality products and excellent customer service, and it's disappointing to know that we fell short in your case. We would love the opportunity to make this right for you. Please contact our customer service team at [email protected] or reply to this message so we can discuss the issue further and find a suitable resolution, whether that's a replacement or a refund. We appreciate your feedback, as it helps us improve our products and services. We hope to have the chance to resolve this matter to your satisfaction.

Hi Jose, I hope this message finds you well. We noticed your recent review mentioning that you didn't receive the product you ordered. We understand how concerning this must be, and we want to ensure that everything is resolved to your satisfaction. Upon checking the tracking information, it indicates that the package was successfully delivered. However, we want to make sure there were no misunderstandings or issues with the delivery process. If you have indeed received the product, we kindly ask if you could update or remove your review to reflect this. If there are any other concerns or issues, please let us know, and we'll be happy to assist you further. Thank you for your understanding and cooperation. We appreciate your feedback and are committed to ensuring your satisfaction. Best regards, Valentina Motivinci

Hi Rami, I sincerely apologize for the inconvenience you experienced with your recent order. This is not the level of service we strive to provide, and I understand your frustration. We sent you an email to solve this matter as soon as possible.

Hi Stefano, Good day! Yes, our size L comes in four panels that need to be assembled. Please check your email for further details and to discuss any concerns you may have. Thank you. Best regards, Monette Motivinci

Hi Martin, Good day! I am very sorry to hear that you are not satisfied with the products you received. We take quality issues seriously and strive to provide the best for our customers. Could you please provide more details about the issues you encountered? Any specific information or photos would be very helpful for us to address the problem effectively. We want to ensure that you have a positive experience with our products. We can offer a replacement, a refund, or any other solution that would work best for you. Please let us know how you would like to proceed. Thank you for bringing this to our attention, and we apologize for any inconvenience caused. Please email us at [email protected] Best regards, Monette Motivinci

Hi Annie, Good day! Upon checking with the status of your order, it was already delivered. Please email us at [email protected] to discuss further. Thank you. Kind regards, Monette Motivinci

Hi Kasia, Good day! As mentioned in our previous email communication, our L size comes in four panels. Please let’s continue discussing this matter via email. Best regards, Monette Motivinci

Thank you for your review! We appreciate it :)

Hi Sarah, Good day! I am very sorry to hear that you are not satisfied with the products you received. We take quality issues seriously and strive to provide the best for our customers. I have emailed you and please lets continue discuss on email. Thank you. Kind regards, Monette Motivinci

Hi Nicolas, Good day! We sincerely apologize for the inconvenience you have experienced with your order. This is not the level of service we strive to provide. Regarding your order placed on March 17, 2024, for 9 paintings totaling €1047.03, we understand your frustration with the tracking link. We are currently investigating the issue with the tracking number and will provide an update to your email as soon as possible. Please know that we take your concerns very seriously and are committed to resolving this matter promptly. We will send a replacement order if the original shipment cannot be located. Once again, we apologize for the inconvenience and appreciate your patience. We will be in touch shortly with an update on your order status. Thank you for bringing this to our attention. Best regards, Monette CSR Motivinci

Hi, Good day! Thank you for your feedback. We're delighted to hear that the artwork exceeded your expectations and that you received it on time. However, we're sorry to learn that the wooden frame was slightly damaged or not symmetrical due to transport of your order. Please allow us to make this right. Could you provide a photo of the frame so we can assess the damage? We will work quickly to resolve this issue, whether that means sending a replacement frame or finding another solution that meets your satisfaction. Thank you for bringing this to our attention, and we appreciate your understanding. Please email us at [email protected] to discuss further. Best regards, Monette CSR Motivinci

Hi Karolina, We are so sorry to hear this. Could you please send us a picture of the canvas you received to [email protected] so we can resend you your order? Best, Valentina Motivinci

Hi Florian, Hope this message finds you well. We apologize for the delay. We wanted to let you know that we are currently working on your case and we will update you as soon as we have an answer. Your patience during this time is greatly valued. Should you have any further inquiries or concerns, please feel free to reach out to us. We're happy to help! Best regards, Valentina Motivinci