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Electronics & Technology

Multcloud

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216 reviews

3.3216 reviews
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About Multcloud

Data updated
Website
multcloud.com
Category
Electronics & Technology
Location
Singapore
Status
Unclaimed
Last 12 months
72 reviews
Replies to negative
59% (53/90)
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About this business

MultCloud is a multiple cloud storage manager which helps users to migrate, move, sync, copy, backup and transfer cloud files across clouds, it supports Dropbox, Box, Google Drive, Mega, OneDrive and FTP, etc.

Written by the business, not verified by us.

Is Multcloud legit?

Multcloud (multcloud.com) has a 3.3 out of 5 rating on OK.one, based on 216 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 58% rate it 4 stars or higher while 37% give 1 star; The business has replied to 59% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-10-24.

What reviewers say

AI generated

Reviewers had a great experience with this company. Customers frequently praise the dedicated support team for their prompt, helpful, and entirely professional assistance when resolving various account inquiries. Many individuals truly appreciate the remarkably quick response times and the effective solutions provided when connecting their different cloud services. However, some customers also noted frustrating issues with unexpected transfer errors, empty folders appearing after syncs, and technical glitches during complex cloud migrations. A few people experienced significant delays, mentioning that the platform felt unreliable and rather inefficient for handling larger sets of personal files. Others reported that support communication regarding billing and account cancellation was sometimes unresponsive.

Auto-generated from all reviews of this business. For reference only.

What people say

Outstanding product and support

The MultCloud product is really outstanding and really does do exactly what it says "on the tin"... I have been dreading migrating TBs of data from Dropbox Business to Google Workspace and MultCloud made it super easy and painless. It even enabled me to preserve file "created on" and "modified on" dates... AND - their support is second to none. Really outstanding. Thank you.

Continued charging me but account is on free tier

Used for years, service good. Then recently I lived in and noticed my account had changed to a "free account." But I was still being charged 7.99 a month. I don't know how long this sent on for, but it's disingenuous to continue to charge customers for a service tier that no longer exists. Cancelled my payments via PayPal because my account no longer shows I was a paying customer. Disappointing but I won't go back

Reply from Multcloud2025-07-08

We're truly sorry to hear about your experience, and we completely understand your frustration. Please contact us at [email protected] with the email address linked to your account or any relevant payment details. We’d like to investigate the billing situation in detail and verify what happened. Once we confirm the specifics, we’ll be happy to either issue a refund or provide equivalent data traffic based on your needs and preference. We value long-time users like you and would appreciate the opportunity to make this right. Best Regards,

Waste of time and money

I bought the unlimited plan April 4 - 2025 to sync our Google Photo's Google Drive and Evernote accounts to my local Synology disks. So far so good, but when starting to sync i got all kinds of errors. I tried all settings, sync, mirror, transfer, real time, simple sync and so on. Support does not help in any way - just telling us to choose less files - re-add Google Photo/drive or Evernote. I have done this so many times and it is really frustrating. It's easy to loose track of tasks if you have to relate to 50 different tasks to be able to sync a small amount of data. Regarding Google Photo - Multcloud support admitted that they trouble reading data and they have to reprogram on their side. Timeline? They say weeks. This is terrible! I believe they have more trouble with Evernote. Evernote points their finger to Multcloud. I have used more than two weeks trying to get Multcloud to sync our files communicating with support 25 mails getting nothing useful from them. If MultCloud had delivered by their promises the product would have been just what I need but now there is only lot's of timewasting operations. (I have now downloaded all my files manually from Google and Evernote. It took just some hours) Last answer from support at multcloud.com to arild.lovaas at autosense.no: Thank you so much for contacting us. Due to recent updates to Google Photos' official API permission policies, third-party platforms (including MultCloud) are now restricted from accessing Google Photos data. As a result, MultCloud is currently unable to list original data from Google Photos. We are actively exploring alternative solutions, including communicating directly with Google Photos, to resolve this issue. However, we are currently unable to provide a specific timeline for resolution. We sincerely apologize for any inconvenience this may cause and appreciate your understanding and support. We will share updates as soon as there is any progress. If you have any other questions or suggestions, please feel free to contact us back. Best Regards, Fiona

Reply from Multcloud2025-07-08

We’re really sorry to hear about the difficulties you’ve encountered — this is far from the experience we aim to provide, especially after your trust in choosing our Unlimited plan. Regarding the issues you mentioned: Google Photos: The problem has now been resolved. As you may know, Google requires a review period for app integrations, and at times this process can take weeks. During this phase, we may need to adjust certain technical details to align with Google's API requirements. We understand how frustrating delays can be and sincerely thank you for your patience. Evernote: This issue was caused by a listing configuration error on our end, which our development team has already addressed and fixed. That said, we’re still actively monitoring the situation. If you're still encountering any issues, please don’t hesitate to contact us directly — your feedback could help us identify edge cases we can’t replicate on our side. Once again, we’re truly sorry for the trouble this caused and deeply value your support. Please reach out via our support team if there’s anything further we can do — we’re here to help.

Hello I am someone that needs to host…

Hello I am someone that needs to host some images on my site, Google Drive doesn't provide good option so use of MultCloud with Remote Copy between drives provides me with this feature to retrieve later file name and show the image on my blog from Amazon S3 API, add it could be a good option to also transfer to Dropbox for file reading on the phone or remote upload from internet, the only drawback is Zoom because they provide 5 files did not know how to use with remote upload to upload Zoom saving to my drive.

Multicloud is slow and expensive

Multicloud is slow and expensive, the transfer speed is only 2mb/s I could do it with my own internet faster.

Reply from Multcloud2025-07-08

Thank you for your feedback — we’re sorry to hear that you found the transfer speed slower than expected. Please note that transfer speed can vary depending on the number and size of files being transferred. When there are many small files, the system needs to initiate a large number of individual requests, which can slow down the overall speed due to increased overhead. On the other hand, if you're transferring fewer but larger files, the transfer is generally more efficient and faster. We understand this can be frustrating and are constantly working to optimize performance. If you’re still experiencing unusually slow speeds, feel free to reach out to [email protected] so we can take a closer look based on your specific task setup. Best regards,

I made a huge mistake when I purchased…

I made a huge mistake when I purchased the lifetime plan. The service simply doesn't work. One out of every 10 transfers works and 9 fail. The service is slow even for premium users, which makes no sense to subscribe to the service. Transfers between clouds only work for small files (and few), which is very easy to do manually. Definitely don't make the mistake of subscribing.

Reply from Multcloud2025-03-07

Dear, We apologize for any inconvenience you’ve experienced. For further assistance, please contact [email protected], and they will address the issue for you. We’re committed to resolving this matter as quickly as possible. Kind regards,

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