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Hobbies & Crafts

Mustar

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207 reviews

4.1207 reviews
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About Mustar

Data updated
Website
mustarmusic.com
Category
Hobbies & Crafts
Location
China
Status
Unclaimed
Last 12 months
85 reviews
Replies to negative
40% (14/35)
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About this business

Started in 2019, MUSTAR has grown to become one of the fastest growing manufacturers and designers of musical instruments, bring joy and innovative instruments to people worldwide.While our products range from smart keyboards, digital pianos, electronic drums, electronic Guitar, Ukulele, our passion for inspiring musical creativity and innovation through new technology.MUSTAR encourages you to unleash your full creative potential through sound and music. We want to let more people enjoy the fun of playing music. We believe that everyone is born with the ability to enjoy music, everyone in the world can be his own Music star.

Written by the business, not verified by us.

Is Mustar legit?

Mustar (mustarmusic.com) has a 4.1 out of 5 rating on OK.one, based on 207 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is good. 77% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 40% of negative reviews; Reviews mostly discuss Product, Quality, User experience. Last updated 2026-10-25.

What reviewers say

AI generated

Reviewers had a great experience with this company. Customers frequently mention that the digital piano is exceptionally well-made, wonderfully easy to assemble, and delivers amazing sound quality at a surprisingly affordable price for all players. Many buyers also express great satisfaction with the fast shipping service and note that the musical instruments arrive securely packed for maximum protection. However, some people mentioned experiencing frustrating technical issues, such as faulty volume controls or broken keys on their newly purchased instruments. A few reviewers also noted unexpected difficulties with complicated assembly steps or missing components required to properly set up their products.

Auto-generated from all reviews of this business. For reference only.

What people say

this product is garbage tried to do a…

this product is garbage tried to do a return because I didn’t get what I placed for an order I ordered with bench product is Cincy not what I expected highly disappointed and they say if I want to return it I have to pay to return it so I give it a zero product, garbage garbage garbage

Reply from Mustar2026-04-21

Dear customer, We regret that you are not satisfied with the item. According to our order record, we shipped the correct product as you ordered. The item has no quality issues, and the problem is due to your wrong purchase. We do not offer free reshipment for customer’s own ordering mistakes. However, if you want the right product, you can purchase a new one. We always provide detailed product information for customers to avoid wrong orders.

Not a good experience

No instructions came, it couldn’t connect to the piano stand, the little screen was cracked, the speakers sounded muffled…and for three hundred dollars? I mean maybe I just got unlucky but I can’t be the only one…right?

Reply from Mustar2026-04-21

Dear customer, would you please let us know if there's anything wrong with your purchase? We didn't hear from you. If you have any questions, please contact us, we are glad to help you resolve it.

I dont like the return options

I dont like the return options. I live in an apartment complex and my neighbors are complaining about the noise of the piano. The office was near my house and they had me mail it. It cost the same as the piano!!

Reply from Mustar2026-04-21

Dear customer, we apologize to bring you the bad shopping experience. About your after-sales issue, our customer service specialist has resolved the problem for you. We hope you will continue to trust us. Wish you a wonderful day!

Keyboard itself works great

Keyboard itself works great. Nice quality for the price of everything. Two things that I would change: 1. Eliminate the “background” music when trying to learn a song one-key-at-a-time. Or at least have the option to do so. My daughter was trying to learn Mary had a little lamb and the background music was extremely distracting and off-beat to the keys she played. 2. If you want to slow down the music while you learn to play a preloaded song, you have to adjust the tempo speed every time the next song comes on. It automates right back to the fastest tempo. Too much adjusting for a beginner/child and seems overwhelming.

Reply from Mustar2026-04-21

Dear customer, we are really sorry for the inconvenience caused to you. If you encounter any problems during the use of the product, you can contact us via amazon message, and a professional customer service team will answer you in detail! Thank you for your support and wish you a happy life!

The keyboard i purchased seems to be…

The keyboard i purchased seems to be fine, but am having trouble getting it to pair with my phone, tablet, nor laptop to use the bluetooth. There should be a pin # that was not provided with the keyboard. Have tried to communicate with mustar, but no response.

Reply from Mustar2026-04-21

Dear customer, we are really sorry for the inconvenience caused to you. If you encounter any problems during the use of the product, you can contact us via amazon message, and a professional customer service team will answer you in detail! Thank you for your support and wish you a happy life!

Great digital piano

The digital piano arrived in excellent condition. I got to play it tonight. The hammered feel of the keys was authentic, just like a real piano. The purchase price of the digital piano was good for someone who wants a quality instrument for a great price . This instrument could be used and appreciated by a beginner or an experienced musician. I couldn’t be happier with my purchase.

Piano was a gift for my musically…

Piano was a gift for my musically talented grandsons 13 th birthday , I ordered before his birthday of 12/11 . He absolutely loves the piano and will use it to pursue his music, he takes piano lessons. And we have a full size piano in our living room, but this one is small with its free standing legs and can fit in his room.i am well satisfied. Thank you

Customer service is pure garbage

Very satisfied with the delivery of the product. Took just a week from ordering to delivery. Set it up started playing,then life happens and I didn't get to play it like I was. When I did get back to it , I found out the 11 keys no longer make any sound from one side of the keyboard to the other side in less than 45 days in random locations. Reached out to customer service but no response for over a week. At the time of this review, still haven't gotten a response from them. Customer service is trash beyond a negative zero so don't expect any help if you have any issues with your keyboard.

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