UNPROFESSIONAL
I WILL NEVER EVER PURCHASE ANYTHING FROM BOBS DISCOUNT FURNITURE VERY UNPROFESSIONAL DELIVERY SERVICE. CUSTOMER SERVICE WAS HORRIBLE ON EVERY LEVEL THEY DONT CARE ABOUT THEIR CUSTOMERS
About Bob's Discount Furniture
Data updated- Website
- mybobs.com
- Category
- Home & Garden
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 200 reviews
- Replies to negative
- 0% (0/74)
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About this business
At Bob’s Discount Furniture, we are committed to providing high-quality living room, dining room, bedroom and home office furniture that is stylish, comfortable and affordable. With locations in over 20 U.S. states, my mission is to ensure every customer has a wonderful shopping experience. Since 1991, we have been dedicated to providing unmatched value and customer care every day – that’s the Bob’s way! We recommend all Bob’s Discount Furniture customers leave a customer review as we use the feedback to improve our business.
Written by the business, not verified by us.Is Bob's Discount Furniture legit?
Bob's Discount Furniture (mybobs.com) has a 3.5 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Home & Garden and its reputation is mixed. Opinions are polarized: 61% rate it 4 stars or higher while 32% give 1 star; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-08-12.
What reviewers say
AI generatedMost reviewers were somewhat happy with their experience overall. Consumers frequently highlight the welcoming atmosphere and mention that store staff members are extremely knowledgeable and patient. Many buyers note that browsing for items is simple, and they truly appreciate receiving helpful guidance without feeling pressured during their visits. Some reviewers were not happy with the delivery scheduling process and the overall quality of customer support. Certain consumers experienced significant arrival delays, unhelpful phone representatives, and received broken or defective furniture items upon delivery. Others found it exceptionally difficult to arrange returns or get adequate assistance when trying to solve these unexpected issues.
Auto-generated from all reviews of this business. For reference only.What people say
Taofiq was very helpful as soon as we…
Taofiq was very helpful as soon as we walked in. He was not pushy at all. Very knowledgeable of the furniture we were looking at. He was very nice and made us feel comfortable about our purchase.
Big Sean was our sales guy very…
Big Sean was our sales guy very professional and helpfull we love our couch!
The sales people and management lie to…
The sales people and management lie to make a sale I purchased a sectional and it was missing one piece. They promised me it was coming in three days. I specifically asked the managers if I would 100% have it because otherwise I couldn’t buy the couch I needed a full couch as soon as possible in my home for something I was hosting just as I had predicted the piece never came. We’re going on two months or maybe even three months I’ve lost track of time and I’m missing a part of my couch and today they came with the wrong piece and no one has bothered to call me or anything and they took all my money. I wouldn’t use them for shit now and I will be getting a lawyer involved if they don’t take this couch back because obviously they can’t give me the piece that I need.
Tamika was the best!
Tamika was the best! She was so helpful and informative, and really took the time and care to help us find our perfect couch!
Horrible company
Horrible company, total rip off. They steal your money and don’t care about customers. They sold me a piece of furniture with a warranty they said would cover it. Now that it’s broken (shocker), they’re saying it’s not covered and there’s nothing I can do about it now. Avoid this company at all costs!
Shopping for living furniture
I had a great time shopping looking for living room furniture.The sales specialist Stephy was very helpful with our selection. She listened to our concerns when picking out the right furniture for us. She gave us the breakdown of our selection, price and showed us multiple configurations of the setup .She told us about Bobs financing which took minutes and we were approved. Checkout was quick. I would recommend this store to family and friends.
Great customer service
Amanda was extremely helpful when I came in to purchase my couch. She was friendly, knowledgeable, and made the process smooth and easy. Great customer service from start to finish.
Staff was attentive enough and gave me…
Staff was attentive enough and gave me enough space
Sales associate was very patient and helpful.
Hi - my buying experience was really smooth. Naaraliz was my sales associate - she was especially patient and answered all of my questions. I am looking forward to having a new sofa!
It was a very good experience
They have good products with better…
They have good products with better price compared to others.
Service was excellent Roger customer…
Service was excellent Roger customer service is excellent and the manager with blue hair🙂 (sorry I don’t know her name) customer service was excellent too. 👍🏾👍🏾
D MUnited States · 1 review · Experienced 2026-01-27 ·
Delivery at own risk to property damages
The ordering online was easy. The quality of sectional was very nice for the cost. The guy to schedule delivery was super nice. Those are the pros. The cons, the delivery guys barely spoke english but where polite & assembled everything as expected...however the damaged the corner of our 1800s barn with their truck & just drove off. I contacted Bob & filed a claim for property damages. Few weeks later,barn still not repaired & they just offered $200 to settle even though it's likely thousands of dollars in damages. So yeah, not happy with this experience & hard to recommend them to friends & family. Im in the process of getting an estimate for repairs from a builder so I can submit to the claims. They said they might need to do a comparative estimate. I just wrote back that they'd need to then find an A rated better business bureau rated builder to do the work for the comparative quote then. Which is fine, they just seem unprofessional & why am I having to get the estimate done on my own in the first place. Just a weird process with the claim so far. Use this company at your own risk. Maybe pickup furniture on your own with a truck. The white glove service I paid hundreds of dollars for the delivery...is in fact a joke.
Great sales service and good quality…
Great sales service and good quality furniture.
Helpful staff
The associate who dealt with us was extremely helpful , understood our need and accommodated our request.
Eden was very helpful and…
Eden was very helpful and knowledgeable. She was patient while I was trying to decide on which furniture to buy. I will definitely ask for her when I go back to look for other things. I’m excited about the things I did purchase.
A very good experience!!
We had a very helpful and personable salesman. It was a very nice experience.
Purchasing furniture at Bob’s Discount Furniture
Our experience purchasing furniture at Bob’s Discount Furniture was outstanding. Our salesperson, Bernie, was exceptional—he took the time to truly listen to my wish list, walked us through the store, and showed us options that perfectly matched my vision. He was incredibly patient as we tested different pieces and never once made us feel pressured. He wasn’t just trying to make a sale; he genuinely wanted to help us find furniture we loved. The delivery arrived on time and went very smoothly. The delivery team set everything up perfectly and cleaned up thoroughly before leaving. After having the furniture in our living room for a few hours, I realized that while I absolutely loved our new couches, I wasn’t thrilled with the coffee table I had chosen. After reading the return policy, I assumed an exchange wouldn’t be possible—but I decided to reach out to Bernie anyway. He went above and beyond by authorizing the exchange and scheduling a new delivery for a different coffee table. I can’t say enough good things about this experience and would absolutely recommend this store to others.
YOU GET WHAT YOU PAY FOR
All I have to say is 3 words if you insist buying furniture from Bobs Discount Furniture. GET GOOF PROOF. My actual recommendation is just drive buy it and DO NOT go in. If you go inside you will be suckered in by how nice the furniture looks and feels in the store. Once you get it at home you will then realize how cheaply made their stuff is. I guess I'm a fool because you think I would have learned my lesson from the first sectional we bought there and barely 4 years later the faux leather started peeling away like crazy. But i didn't learn my lesson so instead of shopping for quality I was suckered in by their prices which btw is not cheap. I bought another sectional for 3000 dollars. Within months the back piece of one of the recliners completely snapped only to realize it was cheap particle board. Goof Proof replaced that piece with a new one. Now here I am 4 months later and now the corner section of the sectional also snapped in the back and it basically is flopping around. So here we go again with Goof Proof. Never ever again will I go there for furniture. This is definitely one of those times where "YOU TRULY GET WHAT YOU PAY FOR"!!!!!!!! You have been warned. Take it for what you want.
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