At Bob’s Discount Furniture, we are committed to providing high-quality living room, dining room, bedroom and home office furniture that is stylish, comfortable and affordable. With locations in over 20 U.S. states, my mission is to ensure every customer has a wonderful shopping experience. Since 1991, we have been dedicated to providing unmatched value and customer care every day – that’s the Bob’s way! We recommend all Bob’s Discount Furniture customers leave a customer review as we use the feedback to improve our business.
Written by the business, not verified by us.Bob's Discount Furniture (mybobs.com) has a 3.5 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Home & Garden and its reputation is mixed. Opinions are polarized: 61% rate it 4 stars or higher while 32% give 1 star; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-08-12.
Most reviewers were somewhat happy with their experience overall. Consumers frequently highlight the welcoming atmosphere and mention that store staff members are extremely knowledgeable and patient. Many buyers note that browsing for items is simple, and they truly appreciate receiving helpful guidance without feeling pressured during their visits. Some reviewers were not happy with the delivery scheduling process and the overall quality of customer support. Certain consumers experienced significant arrival delays, unhelpful phone representatives, and received broken or defective furniture items upon delivery. Others found it exceptionally difficult to arrange returns or get adequate assistance when trying to solve these unexpected issues.
Auto-generated from all reviews of this business. For reference only.Immediately greeted with a welcoming smile. Deborah was so helpful, patient and reviewed multiple options while helping me shop for a mattress. I am so excited for my new mattress and adjustable base to arrive! Thank you Deborah and James for taking great care of me! Jen
I would have given a five if the following didn't happen. When I walked in the store there were two sales people (women) sitting in the middle area where they sit waiting on customers to come in. Neither of them greeted me or asked if I needed help. To make sure they saw me I walked in their direction and still nothing. They watched me walk around indecisive and a little confused. I started to leave but James Wong came out of nowhere, greeted me and asked if I needed help, that made me stay and make my purchase. James was very helpful, he answered all of my questions and made me feel very comfortable about my purchase. I left a Happy Customer. Thank you James
⭐⭐⭐⭐⭐ Shoutout to Andrew and Carlos for an outstanding delivery experience in Brooklyn! These two guys were absolutely amazing from start to finish. The delivery did not include carrying the couch up to the third floor, and they did it anyway, without hesitation, without complaint, just with a smile. That kind of effort is rare, and it honestly made my day. That is the type of service that turns a one-time customer into a loyal one. Big thanks to both of them. If you get Andrew and Carlos on your delivery, consider yourself lucky! Matthieu
The original salesman said if the furniture came in early, we could get it earlier than the anticipated delivery date. I called Customer Service regarding delivery and the man on the phone was so rude and sarcastic, explaining the delivery was "locked". I asked to speak with the salesman and was told, with an attitude, "I don't even know if he's here". Completely inappropriate Customer Service.
Never ever order furniture from Bob's Furniture ! They delivered broken furniture and I had to wait almost a week for it to be exchanged and was set for tomorrow am. I just got a notice they are delivering it now tomorrow afternoon and there is "nothing that can be done" . So.now I have to rearrange my entire day!! Never again!
DON’T DO BUSINESS WITH BOB’S, UNLESS YOU HAVE A GOOD LAWYER! This company is an absolute nightmare to do business with. They sell subpar (junk) furniture and engage in deceptive practices to frustrate, stall and keep your hand earned money. They owe me a refund of $1,085.17 for return of a recliner chair that was falling apart within 60 days of purchase. This is the second defective chair in 90 days. Chair was returned after their own repair technician refused to repair it because he claimed it was poor quality & would “fail again”. When I explained that I spent over $1,000 for the chair, he replied “well, you did purchase it at Bob’s Discount Furniture”! He then went on to explain that he had been doing furniture repair for almost 40 years, works on Lazy Boy and other quality furniture, and knows junk when he sees it! Although their chair has already been picked up, I have yet to receive a dime back from them. Instead, they issued a partial refund for only $225 to my bank card, then cancelled it. I have now had multiple phone conversations with their customer support team, which by the way is in Guatemala, have been put on hold for extensive periods, hung up on, insulted, and after 40 minutes on the phone today, they now have the records so screwed up that I feel a lawsuit might be the only way to recover my money! I just wanted a comfortable chair to enjoy my retirement in.I did not sign-up for all this drama, frustration, & Bob’s false & deceptive business practices, which appear to be designed to cheat hard working folks out of their money!
Mark was a great salesperson and helped us with our spare bedroom mattress purchase. No pressure sales and it was a very relaxing experience. The store was extremely clean and organized well.
I have no problem with the product or delivery, but the customer service is a bad joke. It took me four phone calls and a chat line to get my receipt and any info on their warranty. Sales never explained the warranty with the goof-proof feature, but implied that it was a 5-year warranty covering everything. I finally got a receipt from the chat line, plus a link to the warranty. I would caution anyone to make sure they get this info at the store. You may not even be able to understand the people in customer service.
The table was damaged in one corner and we contacted an agent who said they would reach out by text regarding the damage and we never received a text or call regarding our damaged table.
I would like thank Samuel for very good service. He was very polite and nice.
If I could rate this lower I would. I purchased a bed frame from this store for my son for college and paid to have it assembled and delivered. The frame is such low quality that it was more comfortable to put his mattress (purchased elsewhere thankfully) on the floor. The company refused to stand by the product and the assembly and offered no solutions except that I was welcome to come back in and purchase another crappy one from them -no credit or discount on the one I already bought. Please learn from my mistake and AVOID WASTING YOUR MONEY at this place
Very thoughtful showroom layout with friendly knowledgeable staff, transparent prices, and convenient payment/financing options. Sackie was awesome to work with!
Bruce did a fantastic job helping us select the furniture that we were looking for, he didnt pressure us and would step away from are conversations when we were trying to make a decision which I thought was really respectful, great experience with Bobs.
I was helped by Melissa, she did a great job and knew exactly what couches I should be looking at for my small apartment! I will definitely be visiting again in the future if I need any more furniture!
Marc helped us out by answering any questions we had during our first visit. He didn’t push us to make any immediate decisions. We returned 2 days later and he helped us make a final decision by answering any additional questions, explaining the delivery process, explaining what’s included in the protection package, and even helped us with measurements. He went above and beyond to make sure we understood everything. We’ve gotten furniture at Bob’s before and will definitely go back for future purchases.
Went in to look at the deals they have in the back, the team was super helpful with information and our shopping experience. We will purchase our items here for our new home.
My tech Luis who delivered my couch and set it up did a fantastic job!!! Very thorough and professional
My sales consultant Tiffany treated me promptly genuine young lady. I told her what I was looking for And she showed me the sofa lounge set I bought fast and professional service my kudos.
John was very patient, not pushy at all but helped us find exactly what we wanted. We had been to 5 different stores that day. Knowledgeable about options, items specifics, and products. I would definitely recommend working with John.
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