Excellent customer service
I was thrilled to find a chair with ottoman that was perfect for my home. I was treated so well by the salesman and the manager. A great experience!
About Bob's Discount Furniture
Data updated- Website
- mybobs.com
- Category
- Home & Garden
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 200 reviews
- Replies to negative
- 0% (0/74)
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About this business
At Bob’s Discount Furniture, we are committed to providing high-quality living room, dining room, bedroom and home office furniture that is stylish, comfortable and affordable. With locations in over 20 U.S. states, my mission is to ensure every customer has a wonderful shopping experience. Since 1991, we have been dedicated to providing unmatched value and customer care every day – that’s the Bob’s way! We recommend all Bob’s Discount Furniture customers leave a customer review as we use the feedback to improve our business.
Written by the business, not verified by us.Is Bob's Discount Furniture legit?
Bob's Discount Furniture (mybobs.com) has a 3.5 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Home & Garden and its reputation is mixed. Opinions are polarized: 61% rate it 4 stars or higher while 32% give 1 star; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-08-12.
What reviewers say
AI generatedMost reviewers were somewhat happy with their experience overall. Consumers frequently highlight the welcoming atmosphere and mention that store staff members are extremely knowledgeable and patient. Many buyers note that browsing for items is simple, and they truly appreciate receiving helpful guidance without feeling pressured during their visits. Some reviewers were not happy with the delivery scheduling process and the overall quality of customer support. Certain consumers experienced significant arrival delays, unhelpful phone representatives, and received broken or defective furniture items upon delivery. Others found it exceptionally difficult to arrange returns or get adequate assistance when trying to solve these unexpected issues.
Auto-generated from all reviews of this business. For reference only.What people say
TERRIBLE
TERRIBLE, EVERYTHING FROM THE FAKE UPBEAT SALES TEAM TO SHODDY FURNITURE AT A HUGE MARKUP. FOR SHAME.
We went to the Seabrook NH store…
We went to the Seabrook NH store yesterday looking for a recliner for our camper. Chad C was so helpful and patient with us and found us the perfect recliner that we love! Top notch customer service ❤️
Fernando Delivered a 5-Star Experience
I have purchased a power recliner from Bob's furniture store. The delivery staff, especially "Fernando," was very professional, punctual, and delivered the recliner without damage and placed it precisely as requested. He had strong communication skills, was polite, and assembled the recliner perfectly. He respected my home by using shoe covers to protect my carpet. I highly recommend the White Glove delivery.
Delivery was prompt and professional
Delivery was prompt and professional. The team was respectful, answered all of my questions, and made sure everything was working properly before leaving the apartment. They also arrived right on time, which I really appreciated
Great customer service fast and…
Great customer service fast and professional the lady was very helpful
Dining Set
The delivery of our dining set was quick and easy. The crew sent texts to pinpoint their arrival time. The dining set is good quality. During setting it up, we noticed one chair was wobbling a bit. The crew immediately contacted customer service, and we set up delivery of a new chair two days later. We have ordered from Bob's before, and will continue to do so, as they have good quality, fair pricing, and excellent customer service!
Dominic T was the representative who…
Dominic T was the representative who helped me with my choice is barstools as well as the purchase. Dominic is amazing! He was very helpful as well as knowledgeable.
Don’t trust what they say
I bought furniture last month at the beginning of the month I bought couch loveseat and what i thought was a recliner but turns out it’s not it’s a glider .Well the couch and live seat was delivered the 10th of april and was told the glider wouldn’t be delivered until the 18th .As if that wasn’t bad enough i get a message saying they have no deliver dates for a month then they say they will deliver the 22nd .Wow It was bad enough that when we priced it he gave us a certain price but when he totaled it it was much more .He said they must have changed the price .Shady .
Trinity was great help at warwick…
Trinity was great help at warwick outlet, good service and polite. The delivery fee was charged 2x though for same delivery date and address would of been better if just one charge since its all same place and day.
I purchased a couch with chase and ubs…
I purchased a couch with chase and ubs ports with storage under. I need have the couch a whole week before it totally almost caught on FIRE. In my new apartment with guests over we started to smell something turn around and the damn couch was smoking omg good thing we all were clam enough to unplug both sides. I so sick right now they totally didn't take my call seriously my children could of been sitting or laying on this couch when it did that. They sent a technician a yesterday the incident happened Friday and nothing is FIXED now they are saying I have to wait 2 weeks for a replacement USB port. YOU NEVER ADDRESS THE DAMN SOMKING THAT CAME FROM IT THAT COULD HAVE CAUSED A FIRE MY APARTMENT. I will never I mean NEVER spend my hard earned money at bods ever again. I really want a damn refund for this terrible not taken care of properly issue.
Eric Lassiter was my guest experience…
Eric Lassiter was my guest experience specialist. He greeted me right away when I entered the store. He asked me what I was looking for & pointed out the areas I could best find my choices. He gave me the space & time for me to look around without hovering which I very much appreciated. Once I made a choice he did what was needed to get me checked out fairly quickly. He was very friendly & I did not feel any pressure. The whole experience was relaxed & efficient.
Dan was the man
Dan from Scarborough was, in fact, the man
White glove service
I bought a table and a bed frame at different times and both times I used the white glove service. The men that do the white glove service are beyond professional, sweet, and was VERY considerate about my home and making sure that they put my items exactly where I wanted! Took all the boxes and trash and set up my stuff within MINUTES. I will be purchasing in the future from bobs and will always add on the white glove service for less stress!
Glider rocker dumped ball bearings
Bought glider rocker. Chair dumped ball bearings on my floor. Waiting a month for replacement..
A shout out to KAT
A shout out to KAT! She was wonderful. The Riverhead store was very helpful and not pushy delivery came as promised.
The staff in the store are so friendly…
The staff in the store are so friendly and kind. Love the white glove service and goof proof protection plans
Amanda was great
Amanda was great , honest and genuine.
Aaron our sales rep was excellent
Aaron our sales rep was excellent, his dedication to providing us the best service was Awesome.
Dennis who assisted us in selecting the…
Dennis who assisted us in selecting the perfect sectional sofa, set for us was great! Very knowledgeable about the products and services offered.
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