At Bob’s Discount Furniture, we are committed to providing high-quality living room, dining room, bedroom and home office furniture that is stylish, comfortable and affordable. With locations in over 20 U.S. states, my mission is to ensure every customer has a wonderful shopping experience. Since 1991, we have been dedicated to providing unmatched value and customer care every day – that’s the Bob’s way! We recommend all Bob’s Discount Furniture customers leave a customer review as we use the feedback to improve our business.
Written by the business, not verified by us.
Is Bob's Discount Furniture legit?
Bob's Discount Furniture (mybobs.com) has a 3.5 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Home & Garden and its reputation is mixed. Opinions are polarized: 61% rate it 4 stars or higher while 32% give 1 star; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-08-12.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers frequently highlight the welcoming atmosphere and mention that store staff members are extremely knowledgeable and patient. Many buyers note that browsing for items is simple, and they truly appreciate receiving helpful guidance without feeling pressured during their visits.
Some reviewers were not happy with the delivery scheduling process and the overall quality of customer support. Certain consumers experienced significant arrival delays, unhelpful phone representatives, and received broken or defective furniture items upon delivery. Others found it exceptionally difficult to arrange returns or get adequate assistance when trying to solve these unexpected issues.
Auto-generated from all reviews of this business. For reference only.
What people say
Patrick ZyduckUnited States · 1 review · Experienced 2026-06-20 ·
★★★★★
Where to even begin
Well, where do I even begin. I have been in sales and customer service for over 30 years and have never seen anything like this before.
My wife and I entered the Appleton, Wisconsin store looking for a rug for the living room in our new house. We didn’t find one but we did find a new dresser we liked. We were in the store for about 35-40 minutes and I had made direct eye contact with several salespeople in that time, yet not a single person approached me. Then once we decided to make a purchase, I had to go hunting for someone to help me. The salespeople were all gathered in the middle of the store. Coffee clutch perhaps? Once I found someone willing to help, she took all my information and made the sale. But then she said she had to be double checked by a manager. What???? Clearly they do not trust their people which sent up a huge red flag. So I went thru the whole process a second time.
After completing the transaction, I was told I would be receiving an emailed receipt. Cool! No problem. What I didn’t know was that, over the next few weeks, I would receive a barrage of texts and emails. I wish I would have counted all of them but by the time I thought to count, I had received 20+ of each. Sometimes up to 5 a day. WAY too many. On top of that I received more than a few actual calls as well.
Fast forward to my product coming in. I received yet another text and email asking me to make an appointment for pickup. Which I did. The pickup window runs from Tuesday thru Saturday. Well, having a job that keeps me busy for 10+ hours a day on those days, I had no choice but to make the appointment for 4:30 on Saturday. Starting Friday, I received texts threatening to return my product if not picked up but the deadline. Now my appointment time was before the deadline. Granted not much, but it was. Clearly not one single person bothered to check this. But to threaten me? Wow!!! Extremely unprofessional. And THAT ladies and gentlemen, is where you lost me.
As a matter of fact, the only part of the process that didn’t piss me off, was the pick up. It went smooth. The person helping was great. And honestly, based off my previous experience, actually surprised me. Which is pretty sad.
So in closing, I will not be recommending Bob’s to anyone nor will I be purchasing anything in the future. I will also exercise my freedom to spread the word about my experience. When you’ve been in this line of work for as long as I have, you realize just how powerful word of mouth is.
Good luck in the future.
A
AnonUnited States · 3 reviews · Experienced 2026-06-20 ·
★★★★★
I was assisted immediately and the…
I was assisted immediately and the process was very quick and easy. The staff was extremely welcoming!!
Kam LandUnited States · 1 review · Experienced 2026-06-16 ·
★★★★★
Worst Furniture Decision Ever!
My experience with Bob's Discount Furniture has been so frustrating and nothing short of a nightmare.
I purchased a blue sectional couch on April 30, and it was delivered on May 6. Unfortunately, when the delivery team arrived, critical pieces were missing, including the legs, wheels, and a back section of the couch, making assembly impossible from day one.
After contacting customer service, replacement legs were ordered and eventually arrived around May 22. A second service appointment was scheduled for May 26 so the couch could finally be assembled. However, when the crew arrived, they discovered that Bob's had sent the wrong legs. To make matters worse, I was then informed that four wheels for the pullout couch were also missing. Once again, the couch could not be assembled.
The missing parts were reordered, and a third service appointment was scheduled for June 16. Astonishingly, after nearly six weeks of waiting, the crew arrived and still did not have the correct pieces needed to complete the assembly. Three separate service visits, multiple phone calls, and countless hours of my time later, I am still left with an unusable couch.
This experience reflects serious quality control and communication failures. At every stage, information seemed to be lost or communicated incorrectly between departments. Something as basic as identifying and ordering the correct replacement parts should not require three service appointments and more than a month of delays.
As an attorney, accuracy and attention to detail are essential in my profession. If I communicated with my clients as poorly as the Bob's teams involved in this process, I would not have a job for very long. This level of disorganization I have experienced has been unacceptable.
What should have been an exciting furniture purchase has turned into a prolonged headache and a source of constant frustration. I regret purchasing this couch and have completely lost confidence in Bob's Discount Furniture. Based on my experience, I will not be returning as a customer, nor would I recommend Bob's to friends or family.
A customer should not have to wait over six weeks and endure three failed service visits just to receive a fully assembled couch.
Chad HavunenUnited States · 2 reviews · Experienced 2026-06-15 ·
★★★★★
Our service agent
Our service agent, David made our experience, easy and smooth and he listened to what we needed. He in turn gave good information that allowed us to feel as though we made an informed decision.
There was a genuine feeling he cared.
I went into bobs and picked out a sofa set, a recliner chair, and a large rug on Monday. Now you at bobs store, they have an area that’s called the pit. That’s from a different company. So, I set up delivery For Wednesday. That’s for the recliner chair and rug. The sofa you have to go online yourself to set up delivery. Now it’s still Monday. I get home go online to set up the delivery for the sofa set and rug to be delivered on Wednesday also. Granted Wednesday was available. So my time was 1pm-3pm. Ok paid the $350.00 to deliver and take old couch away. Tuesday come the delivery person call and said they have to reschedule my delivery to Friday. The delivery person said his boss sent an email to the team that they won’t deliver on Wednesday and Thursday. I’m like that not my problem. The website had availability and time slots to pick what day and time. So this is an inconvenient hassle that they deliver when they ready. So now my day got changed to Friday between 1pm-3pm. That’s the time they said the would arrive. Ok fine. Now I change my whole plans just to be on their time. Later that afternoon I get a call they changed it to 3pm-5pm. It’s 4:40 and still no delivery. I call the number 4 times and no answer. On my son phone they picked up. The guy said the hrs in traffic coming from New York. Now I’m upset. That’s why it’s a window. Meaning you have a whole 3 hours to get to me. Can’t talk to any manager or supervisor. So I called bobs furniture store. The guy said that’s another company I have to reach out to them. Now I’m thinking bob’s contract that delivery company that they would’ve step in to help me more better since I can’t get support from the 3rd party. This was a major disappointment. Not I had to call someone to take my son to his event all because of the delivery company bob’s contracted that’s crappy. I would never do that again. Bobs do better in supporting your customer with help. Now I don’t get an apology or a accommodation. Just things happen.
Don’t get the insurance. Scam
I give it 5 stars because that way you can see that I need to say.
If you buy anything just know it’s because you like the idea.
Every difficult to do a clam that something is damaged. I received my furniture damaged no refunds I also bought insurance and they said no not there problem. I told with a insurance manger and said nothing can be done.
Poor quality furniture and extended warranty. I purchased a reclining sofa and recliner 2 years ago and it is already wearing out on the headrest of the sofa. Sofa worn out in 2 years?? I purchased a 5-year warranty from Bob's Discount Furniture through the warranty company Guardian Protection. They claim that wear and tear and worn-out leather is not covered under warranty. Then what is the extended warranty for? Very disappointed with Bob's Discount Furniture and will never purchase from them or recommend them.
Unfortunately, my 1 experience with Bobs was not good. May 1 I purchased three kitchen chairs after no communication about my delivery. I look on the app and seen it would not be available until November 1 so canceled and was told my refund would be deposited into my account within seven days after no deposit, I reached out to customer service and was told something happened to my refund and it would be additional five days. still nothing so, I spoke with a Supervisor who was supposed to send the information to escalations never heard anything. after several attempts and even email them , still no positive outcome. I eventually filed a dispute with my bank and had them full investigation done and receive my full refund.
Sales person signed me up for a credit card without my knowledge or consent and ordered the wrong furniture configuration. I wouldn’t choose this location for Bob’s Discount Furniture purchases. Everything else was fine with corporate customer service and delivery.
I recently ordered a new sectional and had it delivered. The couch was torn in a section and 4 of the plastic legs were broken. The delivery men were very kind and put in a work order. I had 3 of the legs replaced, one is still broken. They had a service guy come out to sew the torn corner. He was a nice guy but his work was subpar. I tried calling many times about a possible discount because my furniture was not brand new and I paid a brand new price. When I got through to someone, the man on the phone was very rude to me. I was trying to discuss a discount since the furniture was not brand new. I spent $2,500 on the couch and the man offered me $150. I suggested he do better because of the amount I paid for it, he hung up on me. I called back and received the same treatment from a woman. After purchasing furniture from Bob's for almost 9 years and furnishing 2 current homes with them, this will be my last purchase. Never again. Bob's was always great, customer service was always top quality but no more. Do better. Bobs, do better.
I had a great experience! Staff was friendly and I worked with Maddie. She was helpful and did not hover, which is important to me. Grabbed some great pieces for my new apartment. I would choose the Seabrook store again and send friends there too!
My son bought a bookcase from Bob's online. They are not available at our local store. Bob's delivery was not offered for this item. The last email my son received was he would get an email when the bookcase shipped. After 3 weeks passed with no message , he investigated himself and found FedEx said they delivered it. The picture attached to the FedEx delivery was not our door or apartment building. We called Bob's they said it's a FedEx problem and they couldn't help. After days of trying to track down FedEx, they said it's a problem with the vendor & Bob's needed to address it. We called Bob's again. They would not investigate by calling the vendor and said they could not let us know who the vendor was when we said we would ask the vendor. Bob's has my son's money and did nothing to help track down the furniture. I gave a 1 star review on Yelp and Bob's reached out asking for our phone number. I replied back, they still haven't called.
We just moved here and are buying s place. We won't be using Bob's or recommending it to anyone.
My wife and I love Bobs. They’ve furnished our entire house. I hope they see this review. Our final purchase. A very expensive sofa set. One was defective. We were assured. It would be taken care of. On the third attempt. The first delivery window came and went. I wasn’t informed another window had been assigned. I found this out through their AI assistant. That window came and went. The AI didn’t help me with this one. So after 45 mins with customer service. I find out there was an internal issue with my delivery. They were trying to get it to me. 7 hours later. Still waiting. My time is valuable. Unacceptable from the dispatch. Very frustrating disappointing. Bobs you have paying waiting customers. I believe we should be kept in the loop. Your AI is no help with a real world issue. Communication is important.
Purchased a couch from Bobs at the Joliet Store. waited a week for delivery and driver stated i didnt pay for old furniture removal (when i did). I called customer service and was told same thing? i asked if they could take the old one away and i would pay for it and he said no?
in customer service, the job is to help the customer and was disappointed in his attitude. So i refused the order snd they left.
i also called the Joliet store and the Manager did not answer phone or a call back either and i left my number.
Ashley furniture received my business at a better price. Sorry Bob, you need to do better.
I recently returned to Bob’s Discount Furniture and made an excellent decision by replacing my couch with a dining table. The delivery team, Will and Almando , demonstrated exceptional professionalism and kindness throughout the process. They efficiently unboxed the order, addressed any issues, and assembled the table in no time. Their polite demeanor and excellent customer service truly stood out. Thank you for a wonderful experience!
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