At Bob’s Discount Furniture, we are committed to providing high-quality living room, dining room, bedroom and home office furniture that is stylish, comfortable and affordable. With locations in over 20 U.S. states, my mission is to ensure every customer has a wonderful shopping experience. Since 1991, we have been dedicated to providing unmatched value and customer care every day – that’s the Bob’s way! We recommend all Bob’s Discount Furniture customers leave a customer review as we use the feedback to improve our business.
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Is Bob's Discount Furniture legit?
Bob's Discount Furniture (mybobs.com) has a 3.5 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Home & Garden and its reputation is mixed. Opinions are polarized: 61% rate it 4 stars or higher while 32% give 1 star; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-08-12.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers frequently highlight the welcoming atmosphere and mention that store staff members are extremely knowledgeable and patient. Many buyers note that browsing for items is simple, and they truly appreciate receiving helpful guidance without feeling pressured during their visits.
Some reviewers were not happy with the delivery scheduling process and the overall quality of customer support. Certain consumers experienced significant arrival delays, unhelpful phone representatives, and received broken or defective furniture items upon delivery. Others found it exceptionally difficult to arrange returns or get adequate assistance when trying to solve these unexpected issues.
Auto-generated from all reviews of this business. For reference only.
Bought a sofa last May. Opened my house for the summer and have a sofa issue that was not resolved when we bought the sectional. They replaced the sleeper portion 2 weeks after we bought it on the 15th of May. The hideabed does not come up the the level of thebsofa cushions when closed so the cushions sink in. The bed is either missing a part or just a real bad design as it is off ove 2 inches in th3 front. But when contacted they said sorry your out of warranty and it will be ar your expense. You had to replace it 2 weeks after I got it and its literally 2 weeks out of warranty. Did acknowledge they will let them know do future sleepers are correctly installed. All I can say is so much for customers who bought the cottage 150" SOFA SLEEPER SECTIONAL
Thank you so much for your great products. We are really happy with them.
I would like to also thank the delivery people who completed the job today (May 27 2026). They did a great job and were very professional in their work. They are the best furniture movers I have ever met. Thank you so much once more!
Tarek Abdelhamid M.D.
Customer Code : 0015135046
Date of Service : May 27, 2026
We had the worst experience ever. We ordered a wardrobe which was delivered damaged. We had it sent back and it arrived damaged again. The third time, we picked a different wardrobe as we had our doubts about the quality of the 1st one as it arrived twice damaged already. Shockingly, the 3rd time delivery also arrived damaged. It was quite a hassle for us to always send it back, connect to customer service and arrange for return every single time. At last, we ended up cancelling the order and asked for a refund. We just hope we get our money back and will never be going back again.
I recently visited Bobs Furniture Store and had a great experience. The atmosphere was welcoming, and I was immediately greeted by Gilbert, who was incredibly helpful. I ordered a bed for a family member. Gilbert directed me towards exactly what I wanted, I highly recommend them and will be purchasing again from them. It was better than I expected and definitely worth it.
The whole team was amazing! Great customer service. Kay was great helping streamline the process and made things very easy. They helped ease a lot of the stress in furnishing an entire home.
L
LilyUnited States · 1 review · Experienced 2026-05-24 ·
★★★★★
Rude pick up experience
Customer service in finding our furniture was great (Sandra is awesome) but we were told they would wrap the furniture and put it in the truck for us when we picked up, "my guys will load it for you just pull up in the back" however when we arrived the pick-up employee was very rude and loudly complained about us, saying we were supposed to move and load the furniture by ourselves, we apologized and explained about being told they would load it and he just started complaining about Sandra and the other employees there. He then did not help us load it into the truck and seemed extremely annoyed. The whole pick up interaction ruined the positive experience we had originally when buying the furniture.
I walked in the store yesterday and no one came to help but the young lady came over and was very helpful because of her I bought the dinning set and bar you have a good worker can’t remember her name
Bobs is a gerneral discount and all they care about is making money. We purchased a $3000 reclining sofa. On delivery it was not put together right. As soon as we realized we called and were told there was nothing the could do. Finally, they sent us a second one. After a week the switch to recline the sofa stopped working. We have been waiting for the switch 4 weeks. When we call everyone says they have no idea when the part will arrive. Please remember the discount before you buy. They have not resolved our issue.
Ernest and Sergio were incredibly kind and helpful, they did such an amazing job making sure I got exactly what I wanted. Ernest especially had a great sense of what my style was and what I was looking for
I went to the store and was greeted at the front door. I was directed where the sectionals were. Salesman came up a few minutes later and then went back to the front door to talk to other associates and never came back. Tried to order online. Spent over an hour to get what I wanted. Online rep did not want to process the order again after my bank sent an anti-fraud text. Said to go into the store. Claimed that was the only way it could be completed. What a waste of time, both ways.
Absolute horrid experience. The delivery window meant nothing. They showed up two hours after the cap. One of the items needed returning and the CS rep would not allow a return for items that weren't defective even though this item in question was meaningless seeing as though it did not arrive on time for our party
The sales representatives were exceptionally helpful when it came to helping us chose the right furniture for our newly reconstructed living room. They provided coffee and snacks while we waited and the processing time was super quick. Even had the time to create a profile for future purchases when we do come back.
Don’t buy anything now unless you need it to be delivered by November. 2 months ago I was told 6 months to get it delivered, now it’s been extended to 8 months.
I will never buy anything from this store again, hell of an experience and no answer other than I could sell you another item for twice as much the original purchase..
The service worker at the furniture center was accommodating, helpful, knowledgeable and sold me a beautiful, comfortable mattress.
The next day delivery was fantastic. The item arrived early in the morning so I could go about my day. The workers worked in unison to deliver a beautiful mattress. They wrapped the old mattress and carted it away. There was no fuss, no dirt, no wait; all matters were handled with expertise.
The two employees at Bob's Discount Furniture were fantastic at helping me find what I needed 05/09/26, completing my order, and scheduling delivery. The delivery team listened to my concerns/questions, and they were so professional and courteous 05/13/26.
I received my new couch and love seat this past Saturday.
I just received my new sofa and love seat this past Saturday. I have purchased from Bob's Discount Furniture before and was happy to do so again. From the time I walked in the store to the time of delivery. The customer service was impeccable. I was greeted right away and the staff asked me what I was looking for. I was shown the living room furniture section which was impressive. It was a tough choice but with the help from the staff and my family I made my choice. The delivery was quick, efficient and clean. Thank you Anne Madden
Rick showed me the tv stands that fit my needs. I ultimately picked one and it will be delivered Saturday. I was pleased with the whole interaction and will shop at Bob’s again.
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