At Bob’s Discount Furniture, we are committed to providing high-quality living room, dining room, bedroom and home office furniture that is stylish, comfortable and affordable. With locations in over 20 U.S. states, my mission is to ensure every customer has a wonderful shopping experience. Since 1991, we have been dedicated to providing unmatched value and customer care every day – that’s the Bob’s way! We recommend all Bob’s Discount Furniture customers leave a customer review as we use the feedback to improve our business.
Written by the business, not verified by us.Bob's Discount Furniture (mybobs.com) has a 3.5 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Home & Garden and its reputation is mixed. Opinions are polarized: 61% rate it 4 stars or higher while 32% give 1 star; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-08-12.
Most reviewers were somewhat happy with their experience overall. Consumers frequently highlight the welcoming atmosphere and mention that store staff members are extremely knowledgeable and patient. Many buyers note that browsing for items is simple, and they truly appreciate receiving helpful guidance without feeling pressured during their visits. Some reviewers were not happy with the delivery scheduling process and the overall quality of customer support. Certain consumers experienced significant arrival delays, unhelpful phone representatives, and received broken or defective furniture items upon delivery. Others found it exceptionally difficult to arrange returns or get adequate assistance when trying to solve these unexpected issues.
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Goof Proof Protection is very deceptive. Just the name it self. They will fix or repair small things but they have probably never replaced anything. I had a very small stain on my dresser top. What they don’t tell you when they’re selling the protection is that they have to deem you’re good eligible or ineligible. They sell it like it’s certain that they will fix repair or replace
A few weeks ago, we traveled from Georgia to Hyannis specifically to receive a furniture delivery from Bob’s Discount Furniture. That delivery included a broken dresser. We were later informed that the damaged drawer could not be replaced and that replacement furniture had to be ordered. Because we live in Georgia, we booked a SECOND flight back to Massachusetts specifically to be present for today’s scheduled delivery. After we incurred the expense and inconvenience of traveling from Georgia, the delivery team informed us that they would not deliver the furniture because it was raining. We immediately contacted customer service and were told that the delivery had been rescheduled for tomorrow. The representative specifically stated that he would send a confirmation email. That confirmation email was never sent. We were then forced to call customer service two additional times. On the first call, the representative hung up on us. On the second call, the representative provided what he claimed was a telephone number for the corporate office. The number was not legitimate. This is beyond poor customer service. We have purchased thousands of dollars of furniture from Bob’s Discount Furniture over the years. In return for that loyalty, we have received damaged furniture, been forced to make repeated trips from Georgia to Massachusetts, experienced a failed delivery, received promises that were not kept, been hung up on, and been given false corporate contact information. I have never experienced customer service this poor.
Flo helped us pick out a couch and dresser, she made it so easy and made the experience much easier for me and my wife. First time home owner here and she helped us furnish the entire place.
I enjoyed working with Srinivasa greatly at the Vernon Hills, Illinois, location! I am financing a great bed and night stand which he assisted in helping me select. Store manager Robert was also instrumental in validating my decision. Should I have any other business in the future at this place, Srinivasa was a great associate to work with.
The salesman Michael in Lexington Kentucky, was very nice and helpful. He helped me to make the right choices concerning a bed and couch. I'm very happy with my choices. The delivery people were very nice and polite although some were a little hard to understand because most were Hispanic. The main complaint is the delivery system itself. There were many glitches in it and I wasn't sure when my furniture would be here. The man in charge of the warehouse concerning the delivery was a little hard to understand as he was Hispanic as well. Overall my experience was good but the delivery system itself needs to improve and so does communication.
Very bad customer service regarding delivery.
shout out to Kelvin V for a fast delivery and clean setup/ aftercare.
I believe floor sales associates should receive additional training on using the in-store tablets and the basic functions required to complete customer orders accurately. During my visit, I specifically requested a sofa and even discussed the measurements I needed to ensure it would fit my apartment. Because every piece in the living room collection was priced the same, the sales associate mistakenly ordered a loveseat instead of the sofa I requested. I clearly communicated that I was looking for a sofa, and we discussed the dimensions before the order was placed. Better familiarity with the ordering system could help prevent mistakes like this and improve the customer experience. Thankfully, after I called the store, the issue was resolved promptly.
Predator lender Beware.
Our agreement was delivery the 19th a Friday, which was already a 3 week delay. Then the delivery was rescheduled for a SUNDAY nine days after our agreed date! We missed Sunday service to only have some of the couch delivered and it wasn't the correct peices! I will never spend another dollar with these clowns!
My neighbor had a large delivery from Bobs discount furniture today. The delivery truck backed up in front of my home and started pushing out piece after piece of furniture- shoving it off the back of the truck letting it hit the sidewalk then pushing, dragging, rolling it off to the side till the next piece hits the ground repeating the process. No care or concern whatsoever for any of the furniture. Bobs discount furniture take note.
The delivery team went to the neighbors house. I got a call to confirm the address, and I did, which is on the mailbox. I went out to the end of my driveway and waved them over. They wheeled the sofa down the road from the neighbors house on a dolly and up the driveway from there. As they brought the sofa in, they knocked a lamp off the wall smashing it. They said they would pay me for it and gave me two numbers to call for the money. Then, they said the couch wouldn't fit in the room we wanted. At this point we just said leave it and we will deal with it. So they left everything on the floor of the entryway. My husband and I managed to get the couch in the room but after putting it together, realized they didn't bring in one of the sitting cushions and one of the back cushions. I called both numbers they left for the money for the lamp and no one answered. Then I called Bob's, who told me I wouldn’t get anywhere with the numbers from the drivers, and they said they could have more cushions delivered. Until then, we are without them. And the reason for all of this in the first place? Because we ordered a sofa that within months bottomed out from springs breaking off and had an unsuccessful "repair" from Bob’s. At which point I requested a refund but was told we could only get a replacement. This entire experience was a nightmare. *Update* We were told the cushions couldn't be delivered until September.
My experience with Bob’s furniture from the very beginning was awkward, spending a couple of hours waiting for salesman to complete the transaction. Unfortunately, after the credit check, I started getting calls and emails from all these companies trying to sell me a loan. The bed was set up and there were a couple of pieces left over, no explanation, there was no transparency to there process just another sale.
I bought a sectional and a full bedroom set and both are awful. I’ve had about two years arms on the couch aren’t holding up big dents in them the bed set is even worse finish is terrible doesn’t hold up at all and drawers in nightstands and the bed have fallen apart I spent 5000 on this furniture my first new furniture and I’m very upset
I purchased a bedroom set with a trundle bed after being explicitly assured by two separate sales associates that the trundle mattress was included. Relying on these verbal representations, I chose your company over other retailers. However, upon delivery and assembly, the mattress was missing. Despite my efforts to resolve this with the store and customer service, I have been repeatedly told that the mattress is not included and that no remedy is available. Furthermore, the trundle bed was assembled incorrectly. The support base is uneven and slanted, causing the trundle to roll to one side and making it unusable. I have found it extremely difficult to reach your staff, and I have encountered long wait times without receiving a resolution. Because my previous furniture was removed at the time of delivery and delivery charges are reportedly non-refundable, returning the set is not a viable option.
Customer Service is pathetic…I had the love seat for 7 months..got a tear in the upholstery…they said they would fix it..NOT. then they hit me with I had to spend $150 for them to take the love seat away and deliver a new loveseat. Now I have ANOTHER tear in the upholstery…I’ll never ever go back…
The only reason I left one star is because of the responses I've received today when I asked about why a recliner that I purchased just 2 months ago for $99 today is $899 after going through many people and different locations I finally got the answer that they told me the one that I bought two months ago is a higher quality and they have lowered the quality so they have lowered the price by $100 I think this is a bunch of BS but they want to stand on this so let's see where this goes I am going to pursue it further
WORST STORE EVER! I do not know what happened to them but stay away. They charged my account twice for the same item. Can't get it taken care of because the people answering the phones have no education. They are thieves. They get nothing right. I have never experienced such horrible service.
Most horrible experience ever never ever will I purchase anything from them took 3 months to finally receive my furniture only for the two Spanish men who didn't speak any English to rip and destroy paint on my apartment wall be careful its a disaster!
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