They're a full featured Credit Union…
They're a full featured Credit Union with great customer service.
About Consumers Credit Union
Data updated- Website
- myconsumers.org
- Category
- Money & Insurance
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 106 reviews
- Replies to negative
- 10% (1/10)
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About this business
As an open-to-the-public, not-for-profit institution, our unique focus is on you, the consumer. Our end goal is to provide service that's customized uniquely to you, backed by offerings that address all of your banking needs.
Written by the business, not verified by us.Is Consumers Credit Union legit?
Consumers Credit Union (myconsumers.org) has a 4.5 out of 5 rating on OK.one, based on 106 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. 89% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 10% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-09-04.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers consistently discuss the dependable financial services, reliable support, and overall smooth banking operations. People frequently praise the friendly staff for being exceptionally helpful, competent, and welcoming during all regular branch visits. Consumers also deeply appreciate the excellent customer service, competitive interest rates, and the convenience of managing daily bank accounts. However, some customers also noted occasional frustrating delays experienced when processing loan titles, wire transfers, or specific administrative requests. A few reviewers expressed dissatisfaction with unhelpful phone communication or ongoing difficulties regarding rewards programs and automated computer systems.
Auto-generated from all reviews of this business. For reference only.What people say
My request was handled professionally…
My request was handled professionally and in a timely fashion.
So friendly and helpful staff
Competitive rates
High yield checking, mortgages, etc. Competitive rates.
I'm very pleased with the service I get…with my banking needs.
I'm very pleased with the service I get at the Consumer Credit Union. The staff in Deer Field Credit Union is always attentive and helpful with all my banking needs.
5% interest
5% interest The interest rates on the checking account vary, and go as high as 5% which is better than most banks.
Always great customer service from
Always great customer service from consumers.
Off-hour coverage of customer service…
Off-hour coverage of customer service is a joke. People working out of their homes with poor knowledge. Someone with "Rewards" (I was transferred to them) said that the credit union didn't participate in rewards any longer. (Check the recording!) These people have access to your customers' sensitive information. I wouldn't trust either of the people I spoke to on Monday with info. Is the job pool really that depleted. I also (on Tuesday) was told that having to direct my rewards EACH AND EVERY STATEMENT was easier than simply depositing the rewards automatically as a credit (or any other choice) once and for all. My "flexibility" (ThankYou!) is just more work for me. You made some very poor choices from a customer's vantage point since the changeover in August.
Reply from Consumers Credit Union2026-01-23
Hello John, thank you taking the time to leave us a review and share your experience. If there are any additional or immediate concerns we can address for you, please reach out to us directly at [email protected].
Great rewards checking account
Great customer service.
Nel remembers your name without fail.
When I was searching for HELC
When I was searching for HELC, my Banker from another bank highly recommended that I check out Consumers Credit Union. I am glad I did. And I was well received by the staff at Consumers Credit Union. The staff made my HELC application process easy.
A willingness to help with a positive…
A willingness to help with a positive attitude!
How my money is spent
The customer service is the best, they don't over charge, they found ways to make life a little bit easy, how they tell you how to save on your accounts and more, treat me as a customer but more like family.
Very Helpful
Consumers Credit Union has always been very helpful whenever I have had a question or needed assistance.
I’ve been with the credit union for…
I’ve been with the credit union for many years. They are fully trusted and great! I will always bank with them!
I've been with you for more than 30…
I've been with you for more than 30 years and have never had a bad experience.
Wallace
Wallace Grigsby ~ ~ a excellent asset to your Consumer Credit Union team!
CCU = good experience
I have generally had a good experience with CCU (which use to be MECU back in the day). I've only had a couple or so minor issues crop up over the many years I've had an account with them and they handled the issues well.
BEST CREDIT UNION
BEST CREDIT UNION, EVER!!!! I AM ON MY SECOND CAR LOAN WITH THEM AND I WOULDN'T RECOMMEND ANY OTHER COMPANY FOR AN AUTO LOAN. THEY ARE VERY CONSIDER OF FINANCIAL SITUATIONS, THE CUSTOMER SERVICE IS EXCEPTIONALLY WELL, AND THEY HAVE GREAT AUTO LON RATES!!