Excellent customer service
I recently placed an order which unfortunately needed to be canceled. I had terrific service throughout the process and given such excellent customer service, I will certainly place another order when the occasion arises.
About myfacesocks
Data updated- Website
- myfacesocks.com
- Category
- Animals & Pets
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 21 reviews
- Replies to negative
- 47% (56/120)
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About this business
Upload your dog or lover photos to socks to create a thoughtful, funny, personal Face Socks. Just need 3 steps to enjoy free shipping.
Is myfacesocks legit?
myfacesocks (myfacesocks.com) has a 3.5 out of 5 rating on OK.one, based on 347 user reviews collected here. It is listed under Animals & Pets and its reputation is mixed. Opinions are polarized: 63% rate it 4 stars or higher while 33% give 1 star; The business has replied to 47% of negative reviews; 21 of them were added in the last 12 months. Last updated 2026-10-25.
What people say
Great Customer Service
I made a mistake in my order and Elsie from the customer service team responded to me right away and she also fixed my error on the spot. The rushed my order for me so I could receive it on time for a birthday gift.
Disappointed
So disappointed. I placed my order in June so I can give a sweet gift to my husband. It is now August and I have still not received anything. I was promised they would re make and re send my order. I never got a tracking # or confirmation. I have asked for a full refund now and they do not want to work with me, saying I will only get $7 back. This is ridiculous.
ordering was easy
ordering was easy, it took a long time for shipping, but it was worth it. Very nice summer shirt
Excellent service by Elsie
Excellent service by Elsie. Thank you so much for your help.
My purchase was lost in the mail
My purchase was lost in the mail, and customer service here was excellent! After providing the proper paperwork, they resent the my purchases free of charge!! THANKS!
The socks were amazing
The socks were amazing! They looked exactly like the computer image example. I will def be using this site again for future gifts!
My package was lost or stolen
My package was lost or stolen. Customer service worked closely with me to find an agreeable solution. Very excited to get my shirt and surprise my fiance!
This company provided an inaccurate…
This company provided an inaccurate estimated arrival time. Just to ensure deliverability I paid extra for expediated shipping and still didn't recieve the item in time. The tracking system that they use isn't accurate either. They were a very misleading vendor compared to other overseas vendors that I work with. My event was ruined because of their mistakes and I regret spending money and additional money assuming they could meet their dates with room to spare.
Reply from myfacesocks2023-08-03
Thanks for bringing the attention to us and sorry for this inconvenience. Please kindly contact us via this email [email protected] so that we can offer a solution.
The service was great
The service was great. They let me see portions of the shirt before it was put together! Great communication and great Staff!!! Definitely will use again!!
Really helpful customer service
Really helpful customer service, prompt replies to the queries I had.
Great Customer Service, Fast, Easy
I placed a large order for custom shirts to wear at a family reunion, and they were great! They arrived within a week of my placing the order, the customer service people I contacted were extremely helpful and fast, and the shirts were so nice! Everyone loved them, and the prints were better than expected. Additionally, one of the shirts I received did have the wrong print (it had someone else's face on it), but when I contacted customer service, they were extremely helpful with my refund request. I received my refund for that shirt very quickly, and it was very easy. I would definitely recommend this site, and I will be ordering from them again should the occasion arise.
Great customer service!
I was helped tremendously by Elsie
I was helped tremendously by Elsie. I was able to buy a gorgeous gift box for my bobblehead. I cannot thank you enough!
Amazing service
Amazing service, and so friendly
Very friendly service and quick…
Very friendly service and quick communication! I love that they send you a proof/mock-up to make sure it is what you want, before they print it!
Needed to change shipping and…
Needed to change shipping and communication was solid and done within 6 hours.
There was an issue with the delivery of…
There was an issue with the delivery of my package but after a few emails back and forth they worked with me and resolved the issue. Great customer service and highly recommend!!!
When placing my order I input the…
When placing my order I input the incorrect spelling of my email address so didn’t receive my order confirmation email. I spoke to customer services and they rectified this immediately. Couldn’t ask for better service.
Very helpfull
Very helpfull, and quick to responde. Ordered towels and wasnt sure about the picture and how it would look, but helped me to se how its going to be.
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