Excellent customer service!
Excellent customer service!! Order arrived sooner than expected and my custom shirt exceeded my expectations. I will definitely be ordering again.
About myfacesocks
Data updated- Website
- myfacesocks.com
- Category
- Animals & Pets
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 21 reviews
- Replies to negative
- 47% (56/120)
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About this business
Upload your dog or lover photos to socks to create a thoughtful, funny, personal Face Socks. Just need 3 steps to enjoy free shipping.
Is myfacesocks legit?
myfacesocks (myfacesocks.com) has a 3.5 out of 5 rating on OK.one, based on 347 user reviews collected here. It is listed under Animals & Pets and its reputation is mixed. Opinions are polarized: 63% rate it 4 stars or higher while 33% give 1 star; The business has replied to 47% of negative reviews; 21 of them were added in the last 12 months. Last updated 2026-10-25.
What people say
Had a problem with my order but the…
Had a problem with my order but the service provided was amazing. The issue was resolved very quickly by very friendly and considerate staff.
Very responsive and product arrived in…
Very responsive and product arrived in time and of good quality.
Wallet
It is very nice that you can communicate with them, they respond quickly to the messages and care about your opinion
Helpful and responsive customer…
Helpful and responsive customer service! When I initially received my order, it was not to my liking because the image was discolored and dark on the socks. I contacted customer service via email and they got back to me within 24 hours offering to redo and replace the socks. I would only be responsible for the shipping costs. After some questions about why I would still be responsible for the shipping costs, the customer service agent, Elsie, was very patient and explained in detail the information and answers to my questions (which made complete sense!). This is my 3rd order from them and I’ll continue to order more!
Customer service was so prompt and…
Customer service was so prompt and helpful. I haven't received my order yet but I appreciated them showing you the order before it goes to print. Highly recommend
Elsie has been very helpful!
Great Customer Service
I had an issue that I asked customer service to help me fix as soon as I placed my order. Elsie and Diana were quick to meet my needs and assist in correcting my issue. I appreciate their help in getting my order fixed as soon as possible since this was a Father’s Day gift.
The company is very friendly
The company is very friendly. They are very good experience with making the bobbleheads. The bobbleheads really look like the person on the picture I sent them.
They offer a fraudulent 50% off coupon
They offer a 50% off coupon on t-mobile tuesday and when they started to get orders they removed the promo code section. They also advertise a 15% off coupon for entering your personal information but then they don't send the code. Even if you were to get it, there's no place to enter. Total scam, violation of consumer pricing laws, & dishonest advertising. I would avoid if I were you.
Reply from myfacesocks2023-05-20
Thanks for sharing the information with us. Please kindly note that the coupon code which has been offered is from facesocks.com. Our website is myfacesocks.com. Please kindly delete the feedback as soon as possible.
Great customer service
Great customer service! Love the socks! Thank you so much!
Prompt service & good quality
There was confusion with my order initially but the customer service team were very attentive and accommodating, they did their best to address the issue promptly and I was happy with the final product. The dolls were very good quality.
Perfect Experience
Ordered a Hawaiian shirt with mine and my sister’s face on it for a Father’s Day present and it arrived today. The fabric is better than expected, feels like it will be light and breezy in the hot Florida sun. Colors are vivid and the photo quality is top notch, no pixelating or bleeding at all, looks just like the photos we sent in and came out very clear. MyHawaiianShirts had outstanding customer service with quick responses in 24 hours or less, and they even allowed us to submit two different photos so we could get both our faces on the shirt evenly distributed. The whole team was very kind and made the proofing process fast and easy. Shipping was also pretty good, only taking about 2 weeks to arrive after we selected the VIP option for production, with basic shipping speed. Overall great product, great staff and great experience for a fair price. Can’t wait for Fathers Day!
Socks misprinted and they offered me 10% refund
UPDATE: After going back and forth MyFaceSocks customer service, they said that this mistake was because the image was "hand-cut" by their team, not "computer cut," so the printing wouldn't be as the preview. That makes absolutely zero sense. I am the one that uploaded and cropped the image before I submitted it, so I don't know why they would go back and "hand-cut" it. As a business owner, I feel they are passing the buck to consumers and not delivering a product that is as advertised. Their company is literally about printing faces on material items. They clearly haven't figured out how to do that if they are having issues such as these and refusing to take credit for their mistake. =========== I ordered socks as a goodbye gift for my team when switching jobs. The socks were not only misprinted (there were only 5 heads on each sock, not the 10 they guaranteed), there was at least one head on each sock that was cone-headed - like it got stretched in the printing. The socks looked ridiculous and had a vast amount of dead space with no image. When I contacted customer service, they offered me a 10% refund because they "couldn't resell the socks." I wish I would have read these reviews before ordering from them. They seemed like a viable company with all their publicity. I guess it goes to show that big names don't mean great products.
Reply from myfacesocks2023-05-10
Thanks for sharing the news with us and we are sorry for this inconvenience that this order has caused. We have sent you an email for solving this issue. Look forward to your reply.
Simply great!
Shirt and dress are perfect! I had emailed a question regarding the quality of the photos I submitted and they sent me proofs to approve prior to creating. Response time was fast, amazing customer service. Will 100% order again.
Very amazing service
Very amazing service. I received updates on how it will look and I am excited to receive my order!
The customer service was extremely helpful
The customer service was extremely helpful and very knowledgeable about the product and process in wich they are made and shipped I’m am yet to receive my purchase but am sure but the help I had from your team it will be brilliant would like to say I am very much likly to order from your company again thank you again to the customer service people
Great gift!
Fast and accurate. Made a super gift that everyone is STILL talking about.
Wonderful customer service
Wonderful customer service. Prompt and efficient and helped with my Mistake.
Great communication and very helpful.
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