There’s a fresh and exciting way to get away for less. With so much information online about cities, things to see and do and places to eat, there’s not much left to the imagination. So, we set about changing vacation planning through mystery travel. You should be full of excitement at the thought of being allocated one of our 100 destinations flying from 50 US airports, which will be a thrill from start to finish. Sure, it’s not a conventional way to book an escape, but that’s the whole point. Our mystery vacation deals offer incredible value, so you can still have something to look forward to, even if you don’t have a big budget. Whether you want to surprise your partner, arrange a mystery trip with friends or create some intrigue for the whole family, we’ve got you covered. It’s time to be spontaneous.Our experience means we have a dedicated customer support team to help you with any questions or issues that may arise while you’re away. Your travel destination may be a mystery, but you can rest assured we’ll take great care of you from the moment you enter the draw. It’s time to think about vacations differently. There are three mystery travel destination tiers - Gold, Silver and Bronze, that could see you fly to:● Austin or Aruba● Chicago or Cancun● Denver or Dubai● LA or London● Portland or ParisThese are just a small example of the places you could soon be enjoying to the max. Where will you go next?
Written by the business, not verified by us.Mystery Vacations (mysteryvacations.com) has a 4.4 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Travel & Vacation and its reputation is good. 85% of reviews are 4 stars or higher and 9% are 1 star; The business has replied to 73% of negative reviews. Last updated 2026-08-11.
Reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff is exceptionally polite, attentive, and helpful when organizing travel plans and mystery getaways. Consumers truly appreciate how smooth, professional, and straightforward the entire booking process is from start to finish. Some reviewers were not happy with unexpected extra fees required to modify travel dates or select specific departure airports after booking. A few people also felt rushed and pressured during redemption calls to quickly finalize arrangements and complete reviews on the spot. Others noted difficulties when trying to coordinate schedules or secure preferred options.
Auto-generated from all reviews of this business. For reference only.Such an amazing experience! We won silver and we are heading to Honolulu!
Dear Maher, Thank you so much for your wonderful review! We're thrilled to hear you had such an amazing experience. Congratulations on winning the silver tier, and we hope you have an unforgettable time in beautiful Honolulu! 🌺✈️ Wishing you a fantastic holiday! Kinds Regards, Team Mystery vacations.
Dear Ashley, Thank you so much for your kind review, 😊 We're so pleased to hear that you had a great experience with us. Your feedback means a lot to our team, and we're grateful you took the time to share it. We hope you have a fantastic trip and look forward to helping you plan another amazing getaway in the future! ✈️🌴 Kind regards, Team Mystery Vacations.
Tanny was very great in assisting with our travel, she did her best to accommodate the dates which initially did not work for us. She was very sweet and kind and patient and I will say one of the best customer service experiences. Tanny was 10/10 however I provided 4 stars because the groupon was not clear regarding what to expect and we thought because we were open to 4+ days we would automatically get an international trip which we did not, this was my reason for 4 stars but overall still a great experience and super excited for our mystery trip
Dear Michelle, Thank you so much for your thoughtful review 😊 We're thrilled to hear that Tanny provided such outstanding service and made your booking experience so positive. We'll be sure to share your kind words with her—she'll be delighted to know she made such a great impression! 💙 We also appreciate your feedback regarding the Groupon description. We understand how the expectations around the Mystery Trip can be confusing, and your comments are valuable as we continue to improve the booking experience. Thank you for choosing us, and we hope you have an incredible mystery getaway filled with wonderful memories! ✈️🌍✨ Kinds Regards, Team Mystery vacations.
Fees for everything. I also was told to stay on the phone to write these reviews. No time to make a decision and felt very rushed.
Dear Aliyah, Thank you for taking the time to share your feedback. We sincerely apologise if you felt pressured during your interaction with our team. This is certainly not our intention, and we understand that customers should always have sufficient time to consider their options before making a decision. Regarding the fees, we would like to clarify that Mystery Vacations packages are based on the standard options included with the purchased deal. If a customer has specific preferences, upgrades, or requests for customisation, these may require us to manually check availability and pricing with our suppliers. As a result, additional fees may apply depending on the requested changes and supplier availability. We appreciate you bringing your concerns to our attention, particularly regarding the pressure you felt during the review process. Your feedback is important to us, and we will ensure it is shared with the relevant team. Warm Regards, Team Mystery Vacations
Dear Customer, Thank you for taking the time to leave us a review. We're delighted to hear that Mahak provided you with great service and will be sure to pass along your kind feedback to her. We noticed that your experience was rated 3 stars, and we'd love to know if there's anything we could have done better. Your feedback is invaluable in helping us improve our service. We hope to have the opportunity to welcome you again and provide you with a 5-star experience. Kind regards, Team Mystery Vacations
Priya took good care of our vacation and gave us good options for our destination
Dear Tyler, Thank you so much for your wonderful review! 😊🌴 We're delighted to hear that Priya took great care of your vacation and helped you find the perfect destination options. ✈️🏖️ Your kind words mean a lot to us, We look forward to helping you plan another amazing getaway soon! 🌍✨ Best regards, Team MV
Dear Michele, Thank you so much for your kind words! 😊 We’re delighted to hear that Priya was very helpful and patient throughout your experience. 🌟 Your appreciation means a lot to us. Wishing you an amazing holiday filled with happiness, relaxation, and wonderful moments! 🌴🌸 Best regards, Team MV
Abhay exhibited excellent customer service skills. He was great.
Dear Arnita, Thank you so much for your wonderful feedback! 😊🌟 We truly appreciate your kind words and are delighted to hear that Abhay provided excellent customer service. Your recognition means a lot to us. 🙌✨ Thank you for choosing us, and we look forward to assisting you again in the future! 😊 Best regards, Team MV
Deep was very helpful, kind and informative!
Dear Kelsey, Thanks so much for your kind words! 😊 We're delighted to hear that Deep was very helpful, kind, and informative. Your feedback means a lot and is truly appreciated! 🌟 We look forward to serving you again soon! 🙌✨ Best regards, Team MV
Dear Bryanna, Thank you for your wonderful 5-star review! 🌟 We're delighted to hear that Bharat was helpful and kind throughout your booking experience. Your kind words mean a lot to us, and we'll be sure to pass your feedback on to him. Thank you for choosing Weekender Breaks. We hope you have a fantastic trip and look forward to assisting you again in the future! Kind regards, Team Mystery Vacations
Dear Bejoy, Thank you for your kind words! 😊 We're delighted to hear that Lav did a great job. We'll be sure to pass along your appreciation—it will mean a lot to them. 👏 Kind Regards, Team Mystery Vacations
Mahak, was very helpful with booking my trip I can’t wait to go!
Dear Mylah, Thank you so much for your wonderful 4-star review! ⭐⭐⭐⭐ We're delighted to hear that Mahak was able to help you with your booking and make the process a great experience. We'll be sure to pass along your kind words to her. We hope you have an amazing trip, and we look forward to assisting you again in the future! ✈️ Kind Regards, Team Mystery Vacations
Dear Kerri, Thank you so much for your kind words! 😊 We're delighted to hear that Lev was able to make the process smooth and helpful for you. We'll be sure to pass along your lovely feedback—it will mean a lot to him. 💙 Thank you for taking the time to share your experience, and we truly appreciate your support! 🌟 Warm Regards, Team Mystery Vacations
Dear Frank, Thank you so much for your wonderful feedback! 😊 We're so pleased to hear that Tanisha was patient and helpful throughout your experience. We'll be sure to share your kind words with Tanisha—they'll truly appreciate the recognition. 💙 Thanks again for taking the time to leave a review, and we look forward to helping you again in the future! 🌟 Warm Regards, Mystery Vacations
Travel Expert, Abhay, was wonderful. He listened well then put together a perfect itinerary for our 50th Wedding Anniversary. He was very polite, explained everything, and patiently waited on me while I read over the proposal. And the best part were the added extras like direct flight that's so worth it, advice on how to get around Paris, and complimentary treats to make our golden anniversary truly special. Thank you Abhay!
Dear Chonar, Thank you so much for your wonderful review! 😊 We're delighted to hear that Abhay was able to create the perfect itinerary for your 50th Wedding Anniversary and that his guidance, attention to detail, and thoughtful touches made your planning experience so enjoyable. Your kind words mean a great deal to both Abhay and the entire Team Weekenders. Thank you for trusting us with such a special milestone. We wish you both an unforgettable celebration in Paris, a very Happy Golden Wedding Anniversary, and many more years of happiness and beautiful memories together! ✨💛 Warm regards, Team Mystery Vacations
THIS IS A SCAM! There are so many hidden fees and upcharges that makes this trip extremely overpriced for what you get. If you book your own flights and accommodations, you will save yourself hundreds of dollars. I purchased 2 Gate A vouchers for $199 each. When the agent called me, they told me that my preferred airport didn't have availability and that I needed to pay an additional $50 per person to switch airports. Why would they advertise that they use a particular airport if that's not actually the case? And if they are forcing customers to change airports, we shouldn't have to pay an additional fee. Since I was given no other option, I paid to switch airports. After doing that, I was told my destination... a city within the state I live in and have visited multiple times. I was very underwhelmed so I asked if they could check another destination. I was given another destination but was told if I choose it, I will have to pay an additional $69 per person (on top of the additional fee I already had to pay to switch airports). I declined and went with the original destination. After spending nearly $500 for this trip, I looked up the cost of flights for my exact airports and dates... Round trip flights are $50 per person. So I paid 10x that for the "mystery" aspect. As far as hotels go, I don't know the exact hotel yet but I looked up options and hotels are very cheap for the dates of my trip. I could have booked this trip on my own (with my own preferred dates, not the ones they gave me) for less than half of what they charged me. I reached out to the company and expressed my concerns. I asked for a different destination or refund, neither of which they would honor. This company is unethical and has shady business practices.
Dear Lauren, We are sincerely sorry to hear that you feel disappointed with your experience, and we appreciate you taking the time to share your feedback. We understand your concerns regarding the additional charges, airport options, destination allocation, and the overall value of your booking. Our Mystery Holiday packages operate under a unique concept, and any applicable supplements—such as airport upgrades or destination changes—are always subject to availability and are outlined within the terms and conditions provided before booking. We never want any customer to feel misled or dissatisfied, and we regret that your experience has left you with this impression. We would appreciate the opportunity to review your booking in detail and address each of the concerns you have raised. Please contact our Support Team at [email protected] with your booking reference, and we will investigate your case thoroughly and do everything we can to assist you. Thank you again for your feedback. We hope to have the opportunity to resolve your concerns and improve your experience. Kind regards, Team Mystery Vacations
My wife surprised me by booking one of the Mystery Vacation packages through Groupon as an early birthday trip for us. Since our birthdays are only a few weeks apart (hers is at the end of July and mine is in August), we usually try to take a trip together every year, so this sounded like a fun way to do something different. Prince called us within 48 hours, and I honestly can’t say enough good things about him. He was professional, incredibly patient, and never made us feel like we were just another customer. He took the time to explain how everything worked, answered every question we had, and helped us figure out the best travel dates and destination without ever making us feel pressured. We travel quite a bit, so finding a destination we hadn’t already visited wasn’t the easiest task. Prince worked through several options with us and helped make Denver happen, even though we had to adjust our original dates. He also helped us upgrade our package while finding the best value possible. For about $780, we ended up with round-trip airfare for two, four nights in a 4-star hotel, and a destination we’ve both been wanting to experience. That’s an outstanding deal in my book. What impressed me the most was that Prince genuinely cared about making sure we were happy with our trip. Good customer service is getting harder and harder to find these days, but he reminded me what it should look like. He’s a huge asset to the company, and if we book another Mystery Vacation—which I’m sure we will—I won’t hesitate to ask for Prince again. He made the whole experience easy, enjoyable, and something we’re really looking forward to.
Dear Scott, Thanks so much for your feedback! 😊 We're thrilled to hear you and your wife had such a positive experience. It’s wonderful that Prince was able to help make your birthday trip special and find a destination you’re both excited about. We'll be sure to share your kind words with him. ✈️🎉 Wishing you both an amazing time in Denver and a very happy birthday to you both! 🎂💙 Warm Regards, Team Mystery Vacations
First, right as you receive your mystery vacation they make you leave a review. It feels like the customer service agent needs these in order to process the booking because they’ll wait on the phone. This makes a lot of the reviews a bit sketchy. Second, the airports that I selected on the websites didn’t align with what the service agent allowed me to select as airports to fly out of. Nothing out of my city with a major airport. Finally, my destination ended up flying me out of one of my selected airports INTO another one of the airports I selected as an airport I could fly out of. So basically I’m flying from one outbound destinations into another one of my outbound destinations. The policy is written so you can’t dispute anything. To add, you have to buy TWO tickets. Maybe I just have bad luck. If you don’t like any of the elements of your package they charge you a premium to change it; more than if I would just book on my own.
Dear Douglas, Thank you for taking the time to share your feedback. We are genuinely sorry to hear that your experience did not meet your expectations. We understand your concerns regarding the review request, airport selection, and the destination assigned to your mystery holiday. We appreciate how disappointing this must have been, particularly when the final itinerary did not align with what you had anticipated. Our Mystery Holiday product operates under specific terms and conditions, including the possibility of departure from any of the selected airports and additional charges for voluntary changes after the package has been confirmed. However, we never want our customers to feel dissatisfied with their experience. We would like the opportunity to review your booking in detail and address the concerns you have raised. Please contact our Support Team at [email protected] with your booking reference, and we will investigate your case thoroughly and do our best to assist you. We value your feedback, as it helps us improve our service, and we hope to have the opportunity to restore your confidence in us. Kind regards, Team Mystery Vacations
I am so very pleased with this process. Wonderful communication and they delivered on everything I hoped it would be for my son’s birthday trip. We are going to Orlando!! Great customer service and booking agent Abhay was so helpful
Dear Katherine, Thank you for your wonderful feedback! We’re delighted to hear that you had a great experience and that Abhay was able to make your son’s birthday trip to Orlando special. We truly appreciate your kind words and wish you and your family an amazing trip! Best regards, Team Mystery Vacations
Thank you so much for your wonderful feedback! 😊 We're delighted to hear that Mahak Gupta provided you with such a great experience. We'll be sure to pass along your kind words—they'll mean a lot to her. 💙 We truly appreciate your support and look forward to helping you with your next holiday! Kind regards, Team Mystery Vacations 🌍✈️
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