This was my first time using Trust…
This was my first time using Trust Medical. It was quick and easy. Also had to get my doctors note updated to an extra day and they were very accommodating.
About Trust Medical
Data updated- Website
- mytrustmedical.com
- Category
- Health & Medical
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 71 reviews
- Replies to negative
- 83% (5/6)
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Is Trust Medical legit?
Trust Medical (mytrustmedical.com) has a 4.6 out of 5 rating on OK.one, based on 73 user reviews collected here. It is listed under Health & Medical and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 83% of negative reviews; 71 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
I can only say thank you
I can only say thank you. I am currently pregnant. I was terminated by my employer without any notice. I needed to apply to paid medical Leave for my state due to pregnancy complications plus I was no longer working. I reached out to trust medical and was seen by a doctor on the same day who validated my pregnancy and depression. I received my certificate and signed form on the very next day. I submitted the form with her signature and my paid leave was approved. This was truly a blessing because I needed my forms to be signed in a timely manner because the state paid leave program can take up to 4 weeks. Thanks for all you do ❤️
Fast service
Fast service! Met all my needs and the system is easy to use.
Great doctors and amazing site
They were so helpful as i was really ill and the doctors note came in handy for my job. Thank you trust medical.
Amazing Experience
The Medical Staff are wonderful. They have taken care of me many times when I was sick, injured, and post auto accident. They’re always friendly and professional. I recommend them highly to anyone and everyone.
Great service easy to use and also…
Great service easy to use and also customer service is very helpful when u make a mistake thanks trust medical
They are so king and helpful when it…
They are so kind and helpful when it came to needing help with a mistake I had made! Highly recommend
Reply from Trust Medical2026-07-17
Hi Angel, Really appreciate you sharing this! Glad we could help fix things quickly and make it easy for you. Thank you for trusting Trust Medical 💙
Quick doctors note when needed
Quick doctors note when needed. Was able to make a change when requested.
Reply from Trust Medical2026-07-17
Hi Melissa, Appreciate you sharing this! Glad we could get that taken care of quickly and make the update when you needed it. Thank you for trusting Trust Medical 💙
They are so fast
They are so fast, and no need to worry about honesty because its real!
Reply from Trust Medical2026-07-17
Hi Keziah, Really appreciate you sharing this! Glad to hear everything felt quick and trustworthy. If there’s anything we could’ve done to make your experience even better, we’d love to hear it. Thank you for trusting Trust Medical 💙
I am thankful
The whole process from start to end was straight forward and fairly smooth. I was unable to use my PCP without waiting months for an appointment and had to research immediate help for my paperwork. I booked my appointment after filling out questionnaire. After my appointment I felt a huge burden being lifted off of my shoulders. I uploaded my medical files and with my video interview, TrustMedical filled out my papers for work and filing for state disability. A little hiccup there, but the Support team did not stop until my case was resolved. Thank you! I definitely recommend and will use again if needed.
Reply from Trust Medical2026-07-17
Hi Eleinow, Thank you for sharing this! Glad to hear the process felt smooth overall and that our team was able to stick with you and get everything resolved. Thank you for trusting Trust Medical 💙
Scam Artists
Scam Artists. I paid $175 for ADA paperwork. It scheduled a 10 minute evaluation where they told me that I was not eligible due to not having medical documentation. They recommended I go get evaluated in person by another doctor. Took my money and I got nothing signed like they said they would. If this was an issue, why not state that medical documentation has to be provided in order to get paper work signed. Instead they used an excuse saying that the $175 was taken for the fake doctors time. Her 10 minutes required my $175. And they denied my refund because they can only refund my money if I had my paper work signed and rejected by an employer. Refrain from ever using online services like this. Get evaluated by real in person doctors. Not by wannabe online doctors.
Reply from Trust Medical2026-07-14
Hi Isaac, Thank you for your feedback. We’re sorry to hear that you were not happy with the outcome of your evaluation. We understand how frustrating this situation can feel. Our process includes an evaluation by a licensed provider, and all decisions are made based on established medical guidelines and legal requirements for documentation. Because of this, we’re not able to guarantee approvals or completed paperwork in every case. In some cases, additional medical documentation may be required before a provider can move forward. While we understand this may not be the outcome you were hoping for, we’re not able to proceed unless those requirements are met. That said, we recognize that your expectations around the process may not have been fully clear upfront, and we take that seriously. We’ve provided a full refund as a result, and we’ll use this as a learning opportunity to improve how we communicate requirements before appointments. We would also really like the opportunity to connect with you directly and better understand your experience. If you’re open to it, please feel free to reach out to us so we can assist further. We do appreciate you giving us a try, and we’re here if there’s anything more we can do.
Against All Odds Trust Medical guaranteed my HEALTH and safety.
I had my reservations, but Trust Medical ended up being the crucial difference between me being completely screwed over and me being protected and saved by state workers’ rights laws. They absolutely came through, and I have (IMPORTANT!) info regarding some of their 1 star reviews on here. I’ve been engaged in an intense, high stakes medical issue with my corporate workplace for the past half year; I had the necessary documentations (CYA if you’re ever in this situation, please) but needed EXPERT help for filing a medical disability with my state, which my usual medical team did not have experience in. So I reached out to these guys bc stuff like this is their specialty. Through my own fault, there was a hiccup in my paperwork. I was working on a razor thin deadline margin and had to time everything just right, and when I saw the mistake a day before the paperwork was due I had a full on massive panic attack. It was so bad that I regrettably freaked out on the staff at Trust Medical (my nervous system was absolutely shot); i caught the mistake after standard office hours too. Against all odds, Trust Medical handled it like true pros. They got back to me immediately on all forms of contact and resolved the issue by rewriting the docs and confirming we’re on the same page moving forward— Early, as well. They truly handled my unfortunate meltdown with utmost grace and professionalism in their prompt response & I was able to pull everything off on schedule and sufficiently protect myself moving forward. IMPORTANT tip: they DO callback and reach back out promptly. If you call their number and have to leave a message for a problem, pls note that they WILL call back on a DIFFERENT number to help you resolve it. Outside of normal office hours, I got the callback within an hour. Thank you for helping me get through one of the hardest and most anxiety filled time of my life, Trust Medical team. Bless y’all because your service is a godsend.
Reply from Trust Medical2026-07-17
Hi Patricia, This truly means a lot to us. We’re really glad we could be there for you during such a stressful time and help you get through it. Thank you for trusting us and for sharing your experience. Thank you for trusting Trust Medical 💙
Ghosted after paying
The appointment scheduling went fine, but after the appointment I have not received my letter within the time specified, and I have received no response to my messages. The phone number on their website will only direct you to leave a message so there is no way to speak to a live person for help. In short, after paying and having an appointment, I’ve been ghosted.
Doctors notes for work
They are fast, understanding and have amazing customer support that goes above and beyond to make sure you are taken care of or need anything while being sick or injured, Ive used them for work medical notes and so far have had no issues, they are affordable even more so that most doctor office visits with insurance!
Reply from Trust Medical2026-07-17
Hi Samuel, Really appreciate you sharing this! Glad to hear everything has been smooth and that our team has been there for you when you needed it. Thank you for trusting Trust Medical 💙
This has been amazing for me
This has been amazing for me. With no insurance this has been helpful in keeping my job. And they respond so quickly when I have questions. They are amazing.
Reply from Trust Medical2026-07-17
Hi Jaime This means a lot to hear. We’re really glad we could help support you when you needed it. Thanks for sharing your experience!| Thank you for trusting Trust Medical 💙
Great customer support
Great customer support! I had an issue with my note and they went ahead and revised it for me! These guys are awesome.
Reply from Trust Medical2026-07-17
Hi, Appreciate you sharing this! Glad we could help get that sorted out quickly for you. Thank you for trusting Trust Medical 💙
Very fast and easy way to get a dr note…
Very fast and easy way to get a dr note if you have bills stacked up from your main hospital! i love trust medical! i also work with a big corporation so they take them with no question asked too which is nice lol
Reply from Trust Medical2026-06-21
Hi, We really appreciate you sharing this. We know how stressful things can get when bills start stacking up, so it means a lot that we could make things easier for you when you needed it. It’s also great to hear everything went smoothly with your workplace, that’s exactly the kind of experience we aim for. Thank you for trusting Trust Medical 💙
Not legit or safe to use
Got an academic violation, resulting in me failing a course and losing scholarship for a semester because of this website’s illegitimacy.
Reply from Trust Medical2026-06-21
Hi Liam, Thank you for sharing your feedback. We’re really sorry to hear about your experience, and we understand how serious this situation must feel. We’ve reviewed your case and want to assure you that we stand behind the legitimacy of the documentation we provide. This is something we take very seriously, and we are able to verify any note issued directly with institutions if needed. We’ve made multiple attempts to reach out to better understand what happened and to support you, but we haven’t heard back. We would genuinely appreciate the opportunity to connect and help clarify this situation, especially given the impact you described. Please feel free to contact us directly at [email protected] so we can assist you and work toward a resolution.
I have had a great experience and would…
I have had a great experience and would highly refer any questions or concerns I had Justine was very timely and polite.
Reply from Trust Medical2026-06-14
Hi Skye, We really appreciate you sharing this! We’re glad to hear you had a great experience and that our team was able to assist you in such a timely and polite way. It means a lot to us that you’d recommend us. Thank you for trusting Trust Medical 💙
Scammed
I paid for services and immediately after payment was made and appointment was made it was canceled and I did not get my money back. I tried calling the number listed on their website but it went straight into voicemail. I left various messages but no one has returned my calls.
Reply from Trust Medical2026-06-21
Hi, Thank you for your feedback. We’re really sorry to hear about your experience, as this is not the level of service we aim to provide. We’ve taken this seriously and have thoroughly reviewed our system, but we have not been able to locate a matching case based on the details provided. We always want to ensure every customer is taken care of, and we would never ignore calls or withhold a refund where one is due. It’s possible there may be a mix-up or missing information, and we’d really appreciate the opportunity to look into this further for you. Please reach out to us directly at [email protected] with any additional details so we can identify your case and make this right as quickly as possible. We’re here to help and genuinely want to resolve this for you.