OK.one
For businessesSearchWrite a reviewCategoriesAbout
简体中文English
Hobbies & Crafts

Namco Pools

Claimed

100 reviews

3.9100 reviews
Write a review

About Namco Pools

Data updated
Website
namcopool.com
Category
Hobbies & Crafts
Location
United States
Status
Unclaimed
Last 12 months
9 reviews
Replies to negative
57% (13/23)
Do you own Namco Pools? Claim this profile for free and start replying to reviews.
866-762-3094namcopool.com

About this business

Namco Pools is the largest retailer of above ground swimming pools, hot tubs, and patio furniture in the Northeast. Our pool experts specialize in providing professional guidance with the largest selection, availability, priority delivery, and the lowest prices with financing available. Namco’s mission is to bring the best pool, hot tub, and patio ownership experience to families and share our passion for outdoor living products and services. We hope to make a difference within our communities and give our customers an experience that exceeds expectations.

Written by the business, not verified by us.

Is Namco Pools legit?

Namco Pools (namcopool.com) has a 3.9 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is mixed. 73% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 57% of negative reviews; 9 of them were added in the last 12 months. Last updated 2026-08-12.

What people say

D
Donnie McRobieUnited States · 1 review · Verified · Experienced 2022-10-09 ·

This is so far the best cover I’ve had…

This is so far the best cover I’ve had , me and wife had it up in bout an hour. I love the straps versus eyelets. Seems sturdy, cover is stretched above the pool water , be exciting to see it thru winter.

Reply from Namco Pools2022-10-10

Thank you for leaving us a great review Donnie. We're very glad to hear that you love your new pool cover! Reach out if you need anything!

K
Kevin BarileUnited States · 1 review · Experienced 2022-09-17 ·

I went to Namco in Peabody MA for a…

I went to Namco in Peabody MA for a broken pump for my above ground pool. I worked with Jacob C. He went above and beyond to fix the problem. His suggestions and customer service was absolutely the best. It is what customer service should be like. Thanks Kevin

Reply from Namco Pools2022-09-26

Thanks for the awesome review! We work hard to meet expectations, and we’re happy to hear Jacob hit the mark for you. Come back and see us soon!

S
Sarahbeth RudisUnited States · 2 reviews · Verified · Experienced 2022-09-09 ·

Okay - website could use some work

Okay. The website worked better on my mobile than computer. Loading took a bit. Description conflicted with other information listed for the product. The talk to a agent tool was helpful.

Reply from Namco Pools2022-09-12

Thank you for leaving us a review and bringing this to our attention! We are going to look into this issue and fix it as soon as we can.

R
Robin MontalvoUnited States · 1 review · Verified ·

Couldn’t get my discount code to…

Couldn’t get my discount code to process 😒

Reply from Namco Pools2022-09-06

We're sorry for the inconvenience! We are currently working on fixing the code and will reach out when we have resolved the issue so that you can use your discount!

c
cheryl costelloUnited States · 2 reviews · Verified ·

i had a coupon for 20 percent off…

i had a coupon for 20 percent off coupon that it did not process

Reply from Namco Pools2022-09-06

We're sorry for the inconvenience! We are currently working on fixing the code and will reach out when we have resolved the issue so that you can use your discount!

J
Jennifer PaivaUnited States · 2 reviews ·

Thank you Namco!!

I am pleased to tell you that Marc from Namco went above and beyond to get this issue rectified. I truly appreciate the great customer service and the determination that he had with getting me new cushion covers:) A follow-up to my previous review

Reply from Namco Pools2022-08-26

Thank you for the updated review Jennifer! We are so glad Marc was able to help and get you new cushion covers. We hope to see you again soon!

J
Jan DiltsUnited States · 1 review ·

Super service!

Lovely , very helpful salesperson went way above any effort I expected and found a patio set to match the one I bought in early spring. Super service both times with this young lady. I believe her name is Destiny. I can’t begin to thank her enough! Great store in Poughkeepsie!

Reply from Namco Pools2022-08-26

Jan, thank you for the great review! We’re so happy you loved your experience and can’t wait to have you back. Until then, we’re here if you need anything.

B
Bonnie H.United States · 1 review · Verified ·

Poor communication-updated

Ordered pool, received email that only showed order # and invoice # nothing else. Since then no communication-nothing to say working on your order, approximately when we can expect it to ship ect I will update this with saying Marc from Namco is the absolute best! He contacted me back when he said he would. He did everything he could to make us satisfied and he did. So if his boss can get this I would appreciate it, he deserves accolades for his dedication to the customer! Thank you Marc, your the best

Reply from Namco Pools2022-08-08

Thank you for reaching out Bonnie. Customer Service has reached out to help with your purchase. Please let us know if you have any other questions or concerns. Thank you!

c
customerUnited States · 2 reviews ·

I am not satisfied

I am not satisfied, I bought a pool and the engine was very weak and it was not possible to clean the pool, I went to the store 07/27/2022 to complain and they asked to call the custom service, I did not have good service, I explained about the engine and I did not pay attention. I used it 1 time and I'm still paying for the pool without being able to use it in the summer. I would like to be able to change the pool so my son can enjoy the summer,

Reply from Namco Pools2022-08-01

We're sorry to hear that you are having trouble with your filter. Unfortunatly there is no name or email associated with your review, so we cannot reach out to you directly. Please give us a call at 866-762-3094 so we can help resolve any problems. Thank you!

J
John HUnited States · 1 review ·

I want to personally Thank Tony Westbrook Maine

I want to personally Thank Tony at the Westbrook Maine Store for setting me up with a New Proline 2 Hp Vertical Pump for my. Johnnie Wiesmiller 27 ft Round Pool Which I Purchased in The Same Store 18 years Ago , He is Professional and A Great Person to Deal with ! Thank you Tony!

Reply from Namco Pools2022-07-26

Thank you so much for your kind words, John. We really appreciate you taking the time out to share your experience with us! Tony is truly a great member to have on our team and we are so happy he was able to make a great experience for you. We look forward to seeing you again in the future!

F
Frances LatheUnited States · 3 reviews · Verified ·

It was great to find the exact pool…

It was great to find the exact pool liner I needed at half off the price from a local pool store

Reply from Namco Pools2022-07-26

Thank you Frances! We work hard to meet expectations, and we’re happy to hear we hit the mark for you

B
Bob SpicherUnited States · 1 review ·

My husband and I bought a pool at your…

My husband and I bought a pool at your Albany, Central Ave. location. Michele (spelling?) took such good care of us. She answered all our questions and explained everything with clarity. We could tell that she really cares about her customers and wants them to be satisfied with the product and service. Namco is well represented by Michele.

Reply from Namco Pools2022-07-26

Thank you Bob! We are so glad Michelle was able to help and make a great experience for you. We hope to see you again soon!

People also looked at

RackUp+Go4.5
ID.me
Broadmoor RV SuperStore Inc.4.2Backcountry Gear4.3Dyers RV Parts and Accessories4.6Splash Super Center4.6American RV Company4.9vapor.com3.9