Namco Pools is the largest retailer of above ground swimming pools, hot tubs, and patio furniture in the Northeast. Our pool experts specialize in providing professional guidance with the largest selection, availability, priority delivery, and the lowest prices with financing available. Namco’s mission is to bring the best pool, hot tub, and patio ownership experience to families and share our passion for outdoor living products and services. We hope to make a difference within our communities and give our customers an experience that exceeds expectations.
Written by the business, not verified by us.Namco Pools (namcopool.com) has a 3.9 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is mixed. 73% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 57% of negative reviews; 9 of them were added in the last 12 months. Last updated 2026-08-12.
Namco was recommended to me so I'm looking at buying other products
Hi Pedro! Thank you for considering Namco for your future purchases. We appreciate your trust in our brand and are thrilled to hear that we came highly recommended. If you have any questions or need assistance, feel free to reach out. We look forward to serving you in the future!
Terrible Customer Service and Management, I purchase a pool this spring at Namco and thought I was getting a good deal. To my dismay after the install I found everything about the pool is extremely flimsy and easily damaged. I was even told by the installer that he hasn't seen pools like this for over 15 plus years. I was talked into buying this pool from the store manager and I believe they pushed me into this deal to try and dump outdated inventory. I tried many times contacting customer service and store management to return this pool that already has damage just from leaning on it. I've had a pool for over 20 years and decided it was time to replace because of some ice damage, Namco's poo doesn't come close the the quality of my 20 year old pool I'm replacing. Namco sold me the cheapest I ever seen. I show all my friends and family and they can see immediately the low quality. Sadly I get the same reply from Namco each time I contact them, "we only sell quality pools and since you had it installed there is nothing we can do for you. I hope people read this and never enter a Namco Pool store, there's a good reason their pools are cheaper and that the cheaper price matches the quality. I'm out $6,500 (install and water) I will be replacing this pool at the end of this season if it holds up that long.
Hi DC Cam, we're sorry to hear about your experience with us! We understand your frustration and we want you to know that we take your feedback seriously. We want all of our customers to be satisfied with their purchase, and we apologize if that wasn't your experience. We hope you'll give us another chance to make it up to you and we thank you for your feedback!
They had the pump I needed for my pool but the check out was nothing but trouble. Still have great service.
Brenda, thank you so much for your kind words despite the difficulty you experienced at checkout. We apologize for the inconvenience and are taking steps to ensure a smooth checkout experience for all our customers. We're glad to hear you found what you needed and appreciate your business.
I CAN ONLY COMMENT ON CUSTOMER SERVICE RESPONSE ,SIZE OF COVER AND PRICE. CAN GIVE YOU A BETTER REVIEW WHEN I GET THE COVER AND SEE HOW IT HOLDS UP THRU THE WINTER.
Hi Nando, thanks for your review and kind words! We're thrilled to hear that you're pleased with our customer service, size of cover, and price. We really appreciate that you are taking the time to give us a review and look forward to hearing from you after you've had the chance to use the cover through the winter. Thank you for your support!
We apologize for the inconvenience caused by the delayed delivery of your purchase. Our records show that the package was delivered on June 22nd. . Please contact our customer service team if you haven't received your order. You can email us at [email protected]
The staff new exactly how to help me and had what I needed. The product has been fantastic.
Hi Parrothead, thank you so much for your kind words! We're thrilled to hear that our staff was able to help you out and that you're enjoying the product. We appreciate your taking the time to provide feedback and we hope to see you again soon!
Great transaction. It was great shopping with Namco and having the ability to find a replacement filter cartridge housing at the best price anywhere!
Thank you for your wonderful feedback! We're thrilled to hear that you had a great shopping experience with Namco. We take pride in offering competitive prices and a wide range of products to meet your needs. We appreciate your support and look forward to seeing you again in the future.
Thank you for your feedback! We're thrilled to hear that ordering online was easy for you. We appreciate your support and look forward to serving you in the future.
The sales team helped me with my replacement pump and filter cartridge. Although, I was directed to INYO Pools for a cartridge that I thought I needed (my fault, I have never ordered one for the pool and got the wrong sq. ft.) I had to return that cartridge to INYO and eat the shipping. Live and learn. Once I received the wrong cartridge from INYO, I called (6/5/23) Namco and asked what one specifically I should get and was assisted. The only negative thing that stopped me from giving 5 stars is shipping time. It's been a week and my order for the pump is still marked as "pending". Hopefully all items will arrive soon!
Thank you for the feedback! We want to apologize for the inconvenience from your first pump shopping experience but we're thrilled that you gave us a shot! We have looked into your order and can confirm that your shipment has left the warehouse and will be with you shortly. We hope that we have earned your business and look forward to talking to you about your pool needs in the future!
Namco pools helped me so much My old pump decided to die this season so I needed a new pump and a filter system that was compatible together You guys ( Steve) was so polite and understood exactly what I needed My pool is up and running and I’m Happy !😊
Thank you for sharing your wonderful experience with us, Lydia! We're delighted to hear that Steve was able to assist you in finding the perfect pump and filter system for your pool. We take pride in providing polite and knowledgeable service, and it's rewarding to know that we met your needs and got your pool up and running smoothly. Your happiness is our ultimate goal, and we appreciate your trust in us. If you have any further questions or need assistance, please don't hesitate to reach out. Here's to many more happy pool seasons ahead!
Not happy with my Namco purchase at all , we purchased a salt water pool a few years ago and it’s been rusting,first it was the top piece that holds the liner in place, now the side walls and the up rights are rusting, I was dealing with James but he never returned my call once he got his new position. They keep given us a B/S story obviously they sold us the wrong pool and now I am stuck with an unsafe pool. We bought this pool for our grandchildren hoping to get many years and many smiles with it. Very sad. Namco doesn’t stand behind their pools. Been dealing with this problem for some time .. at one time they were supposed to come replace the pieces that hold the line in but that never happened I have to hire a contractor to replace them .. then I was told they would pre rate the pool but why should I pay anything they sold me the wrong pool period it’s not designed for salt water , yes I paid for a salt water pool and got a rust bucket. We spoke with a woman from corporate and she was not pleasant . Very upset.. why been two years trying to resolve something , definitely don’t stand behind their product salesman was wrong they didn’t sell me a salt water pool . And don’t tell me you will prorate it that’s B/S why should I pay anything your sales people need better training maybe. Namco should be more caring for there customers. I have two grandsons and was hoping to get many years of enjoyment.. thanks Namco UPDATE TO RESPOND TO NAMCOS RESPONSE. Sadly I dealt with your customer service team out of the Rocky Hill office. I found the customer service to be very bad. We primarily dealt with Lynne, Customer Service Manager. We were promised replacement parts and were told they contacted the company that would repair. We never heard back from anybody to do the work, and we actually contacted the original installer that Namco set us up with and he stated he could not do it until Namco notified him. Another Namco representative told us we were sold the incorrect pool for saltwater.. so not only were the repairs promised in writing not completed Namco did not stand by this product. We have a rust bucket, salt, water, pool, From Namco!!!!! customer service manager, Lynn has all of our information, and they should be contacting us at this point to prove your statement of having good customer service. This pool should’ve been replaced with the amount of rust that we have. All the money spent we got three years of use out of the pool.Your Corporate office staff Is very useless, they are tell me they are prorating my pool because of there sale people sold me the wrong pool so now it’s going to cost me more money.. what ever happened to customer service are you kidding me ,Prorate my pool that you sold me B/S I will spread this news around even if I stop one potential buyer form buying a Namco product I will be happy.. un real thanks for nothing very un professional answer your not customer friendly at all I went into Namco after I we purchased the pool and another salesman told us we don’t have a saltwater pool...I guess my next stop is better business I have pictures if you would like to see . If I seen the pictures u would understand why we are upset.. I tried posting pics but site won’t let me I would like to speak directly to a CEO or someone other than customer service there terrible people
We are truly sorry to hear about the issues you've been experiencing with your saltwater pool purchased. We understand your frustration and disappointment, and we sincerely apologize for any inconvenience caused. We take customer feedback seriously and want to help address your concerns. To assist you further, we kindly request that you reach out to our dedicated customer service team at [email protected]. They have the expertise to provide you with the necessary support and guidance to resolve this matter effectively. Once again, we apologize for any inconvenience caused and appreciate your patience. We value you as our customer and want to ensure your complete satisfaction. Please contact our customer service team, and they will work diligently to assist you with your pool concerns.
Always have what I'm looking for!
Thank you for taking the time to share your positive feedback! We're thrilled to hear that we consistently have what you're looking for. Providing a wide selection of products to meet your needs is a top priority for us. We appreciate your continued support and look forward to serving you in the future.
Want to thank Erica T. from Poughkeepsie NY store. She is the best with customer service and has a great knowledge of pools. I showed her a picture of the algae and debris that took over my pool during the off season. Following her instructions and proper usage of the products she sold me, my pool is now sparkling crystal clear. I pass two other pool stores to go see Erica and I plan on continuing to do so. I’ve been steered wrong in the past and now look forward to speaking with Erica again with any pool concerns. She has earned my trust.
Thank you for your wonderful feedback about Erica T. from our Poughkeepsie NY store. We're thrilled to hear about the excellent customer service she provided and her extensive knowledge of pools. We appreciate your trust and loyalty, and we are be more than happy to assist you with any future pool questions!
The process of ordering my pool part was smooth and precise. So far so good...now it is a matter of when my part will ship.
Thank you for taking the time to provide feedback on your experience with us. We're delighted to hear that the process of ordering your pool part was seamless and precise. We understand the anticipation regarding the shipment, and we want to assure you that we're actively working to get your products shipped in a timely manner. Your satisfaction is of utmost importance to us, and we appreciate your patience and continued support.
Answered all my questions, and delivered pump motor faster than promised.
Thank you for sharing your feedback Michael! We're thrilled that we were able to answer all your questions and deliver the pump motor even faster than promised. Your satisfaction is our top priority, and we look forward to serving you again in the future!
I had very little contact, I bought a pool but they don’t set it up and I lose my warranty
Hi Rebecca. We're sorry you had a less than satisfactory experience shopping with us online. We can assure you that your warranty will be covered no matter which installer you use! If there is a manufacturer error or defect, it will be covered by your manufacturer warranty. Please reach out if you have any other questions or concerns and we would be happy to help you! You can call us at 860-590-9702 or email us at [email protected]
Large selection of pool equipment. Namco needs to get a private pool contractor affiliated with installing above ground pool. It is really hard to buy a pool without a pool contractor to install the above ground pool. I would recommend hosting a job fair to advertise the pool contractor or an open house.
Thanks for leaving us a review! We are glad you found our selection to be satisfactory. We also have 3rd party contractors ready to help with installation around most of our locations. If you have any questions or concerns on finding installation help, you can contact our installation department at 860-590-9702, and click option 4 to be directed to the correct department.
Andrew was super helpful at the Salem New Hampshire store and walked me through all of my Alternatives where I ended up purchasing and above ground pool!
Stephanie, we’re so happy to hear you had a great experience witg Andrew at our Salem location! We hope you enjoy your new pool and we look forward to seeing you again in the future. Don't forget to bring us your water samples for free water testing and 10% off your chemical purchase!
I just went to Namco on route 1 in peabody. This store has Excellent customer service from the very beginning. I went to Namco and needed to have my pool water tested & needed some parts for our pool & Henry explained in detail all about our water, helped me find my pool parts and all with a smile on his face. He was happy to help me & he’s extremely knowledgeable about pool supplies & pools, very bright young man. If you need anything related to your pool go to Namco! Excellent customer service from the moment I walked into that store!
Thank you for such an amazing review! We are thrilled to hear that our Peabody staff was able to help you test your pool water and find all the parts you needed. We look forward to seeing you again in the future and we are here if you need anything!
Thank you Ed & Joel from Namco Enfield store. You guys helped me with all my questions and concerns. I appreciate making the process easy for me Eli
Hi Eli! We're thrilled to hear that Joel and Ed were able to help answer all of your questions. That is what we're here for! We look forward to chatting with you again and we're here if you need anything!
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