OK.one
For businessesSearchWrite a reviewCategoriesAbout
简体中文English
Hobbies & Crafts

Namco Pools

Claimed

100 reviews

3.9100 reviews
Write a review

About Namco Pools

Data updated
Website
namcopool.com
Category
Hobbies & Crafts
Location
United States
Status
Unclaimed
Last 12 months
9 reviews
Replies to negative
57% (13/23)
Do you own Namco Pools? Claim this profile for free and start replying to reviews.
866-762-3094namcopool.com

About this business

Namco Pools is the largest retailer of above ground swimming pools, hot tubs, and patio furniture in the Northeast. Our pool experts specialize in providing professional guidance with the largest selection, availability, priority delivery, and the lowest prices with financing available. Namco’s mission is to bring the best pool, hot tub, and patio ownership experience to families and share our passion for outdoor living products and services. We hope to make a difference within our communities and give our customers an experience that exceeds expectations.

Written by the business, not verified by us.

Is Namco Pools legit?

Namco Pools (namcopool.com) has a 3.9 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is mixed. 73% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 57% of negative reviews; 9 of them were added in the last 12 months. Last updated 2026-08-12.

What people say

Bruce DesmaraisUnited States · 1 review · Experienced 2023-04-28 ·

Went to namco auburn ma needed a 22…

Went to namco auburn ma needed a 22 inch sand filter,but none in stock but Shawn found one in the Springfield store and picked it up for me.

Reply from Namco Pools2023-05-22

Thank you for leaving us a review Bruce! We are so happy to hear that our Auburn store was able to track down the filter you needed and get it to you promptly. We look forward to seeing you in the future and we're here if you need anything!

J
Joseph P.United States · 2 reviews · Verified · Experienced 2023-04-08 ·

Real fast delivery, getting excited for the new pool season!

Made the replacement pool liner purchase on Saturday morning. The pool liner was delivered the following Tuesday !!!!!!!!! We were shocked and surprised with the super fast delivery. I haven't installed the liner yet, and will write a follow up comment in the near future. Thank you Namco !!

Reply from Namco Pools2023-04-21

Thank you for leaving us a review Joseph! We are thrilled to hear how happy you are with your purchase and fast delivery. We look forward to hearing your product review and we are here if you need anything!

J
JayneUnited States · 3 reviews · Experienced 2023-04-08 ·

The sale of our pool with Joe was…

The sale of our pool with Joe was seamless. He answered all of our questions. His knowledge of the product line was excellent. This is the second pool we have purchased from Namco and would recommend to friends and family!

Reply from Namco Pools2023-04-10

Thank you for leaving us a review, Jayne! We are very happy to hear that Joe was able to help you find another pool and share his knowledge with you! We hope to see you again soon and we are here if you need anything. And don't forget, you can get 10% off your chemical purchase when you bring in your water samples to get tested at any of our 22 locations!

J
JackieUnited States · 1 review · Verified · Experienced 2023-03-29 ·

I went to the Namco store in Poughkeepsie

I went to the Namco store in Poughkeepsie to look at patio chairs. The two women working were very helpful. I decided on chairs but they explained the chairs wouldn't be delivered by the store for free but that if I ordered them online they would be delivered. I asked if they would help me place the web order while I was at the store and they did which I really appreciated; especially since it wasn't a sale for their store.

Reply from Namco Pools2023-04-10

Hi Jackie, that’s wonderful to hear! Thanks so much for leaving us a review and we hope to see you at our Poughkeepsie store again!

U
Unsatisfied CustomerUnited States · 1 review · Verified · Experienced 2023-01-04 ·

Namco doesn't want to know you once you…

2/11/23 Update-Sent an email as requested by Namco and got crickets back. I stand by my review!!!! Namco doesn't want to know you once you purchase a pool from them. I need a liner replacement for a pool that I purchased from Namco and was basically told that they wouldn't "fill my ticket" because they will be too busy with new pool installations. Mind you that I called in January, live in the Northeast, and wouldn't need the replacement done until June so it's not like I called last minute. I was lucky enough to find another pool company to replace my liner and will most definitely buy my next pool from them. I will not purchase another pool from Namco even though my last two pools were purchased at Namco. No thank you!

Reply from Namco Pools2023-02-07

We're very sorry to hear about your experience and we would like the opportunity to a make this right. If you could please give us a call at 860-590-9702 or email us at [email protected]

J
Jan GatzurasUnited States · 1 review · Experienced 2022-12-19 ·

Ryan was extremely helpful in choosing…

Ryan was extremely helpful in choosing the right hot tub. He was that great combination of knowledgeable but not pushy. Everyone I dealt with at Southington Namco was pleasant and helpful.

Reply from Namco Pools2023-01-30

Thank you for leaving us a great review! We are so happy to hear that Ryan was helpful and we hope to see you again soon!

Merelice Camporiale PavioUnited States · 1 review · Experienced 2022-12-23 ·

12/23/22 - Disgraceful - Southington Location.

12/23/22: I will be reaching out to your corporate office about absolutely disgusting and uncalled for service we received from your Southington location. We did not pay $9000 to be treated like garbage by your store manager. We purchased all the recommended coverages only to be told to go outside and fix it ourselves. This isn't over.

R
Ricky JonesUnited States · 1 review · Verified · Experienced 2022-10-03 ·

I had a issue with a pool cover

I had a issue with a pool cover. Marc worked to get the issue resolved. It’s very hard to find great customer service. I will gladly do business with Namco Pools again.

Reply from Namco Pools2022-11-07

Thank you for leaving us a review Ricky! We are happy to hear that Marc was able to help and provide great customer service! We look forward to seeing you again in the future.

People also looked at

RackUp+Go4.5
ID.me
Broadmoor RV SuperStore Inc.4.2Backcountry Gear4.3Dyers RV Parts and Accessories4.6Splash Super Center4.6American RV Company4.9vapor.com3.9