Namco Pools

Love my Namco pool, Need faster Shipping.

Pool products from Namco are of great quality. The only reason I give 4 stars is because shipping takes so long when ordering online even though you pay a shipping fee. These can use improvement.

I ordered an 18x33 solar cover

I ordered an 18x33 solar cover. The solar cover is way too big, even though the box said 18x33. It is 36 feet long. I measured it with a tape measure. Disappointed

not pleased

It would have been nice to have a shutoff switch on the motor. I've dealt a lot Namco over years, but this is the one time not totally satisfied.

James RobertsUnited States · 1 review · Experienced 2024-04-29 · Posted 2024-04-30

Poor Corporate Customer service and relations!

We are experiencing an issue with the liner (seam separation), the local store we purchased the pool from has been great and helpful. In speaking to Lynn from corporate customer service, who was rude, condescending, and un-appathetic. I am very disheartened with our experience and based on our experience with corporate customer service Lynn will likely refer friends and family to other local pool companies as I would never want another person to ever have an experience like this. The only reason I gave it a one star is because of the local store (Swansea, MA) manager's and staff's willingness to go above and beyond to try and rectify the situation and make us whole.

toni casellaUnited States · 1 review · Experienced 2024-03-29 · Posted 2024-04-10

No hassle return

At the end of last year's season, I purchased a pool with all the trimmings. This year, as I'm getting everything set up, I discovered there were a lot of town rules about how & where I could position my new gas heater for the pool. It was going to be such a bother that I decided to see if I could just return in & live with a solar cover. Michelle & Destiny in Poughkeepsie couldn't have been more helpful! They were able to accept the return (minus a restocking fee). This was a huge relief & much appreciated. They were great last year when I purchased everything & continue their undeniable customer satisfaction policy.

Had the item I was searching for.

Processing time could have been faster.

Shipping

Packed well...arrived on time.

You had the product I was looking for…

You had the product I was looking for and I found the website easy to use.

I ordered a patio table and never got…

I ordered a patio table and never got it. I called twice and the person at the Springfield store told me they will get back to me and no one called me back. I brought this item in October at the outdoor furniture sale. The table was not in stock and it was ordered and to be delivered home. I was charged over $1,000.

Very friendly service cover was…

Very friendly service cover was delivered on time thank you for the great service 😄

FedEx kept busting my chemicals and…

FedEx kept busting my chemicals and namco did everything to make sure I got them the customer service is excellent

Junk furniture

Purchased 4 different tables and 20 chairs from the enfield store, 2 days later it rained and the rust coming from from the furniture stained the new stamped concrete deck. I visited the store and spoke with Afrika she said to send in pictures to her email which I did, went down there after no contact back. Was given the number for customer service and called them, I spoke with Lynn who wasn't very helpfull other than to say call the manufacturer. So namco isn't standing behind what they sell that was only 3 days old.... terrible...

Had what I was looking for.

The price was good and they shipped my…

The price was good and they shipped my pool cover quickly. Everything was great.

Professional and Accommodating

The price for the pool heater was the lowest I could find. The on-line ordering procedure was straight forward and convenient. I inquired about an expedited delivery, and I was answered immediately. I was told 7-10 days, but they would try to speed up the delivery. About one hour after I placed my order on-line, Namco called to inform me that I would receive the heater the next day (less than 24 hours). The heater was actually delivered the following morning. The delivery personnel were polite and accommodating. Everyone I dealt with at Namco were professional, friendly and accommodating.

Matt MichaudUnited States · 1 review · Experienced 2023-07-06 · Posted 2023-08-05

Namco Pools = Nightmare STAY AWAY BUYER BEWARE

Purchasing a Pool from Namco Pools has been a complete and utter nightmare from start to finish. They refuse to do the right thing and are complete scam artists

Dan FentonUnited States · 2 reviews · Experienced 2023-07-31 · Posted 2023-08-04

Can’t say enough good things about…

Can’t say enough good things about Karen and the team in customer service. She has gone over the top to get me a replacement part for our pool. And it wasn’t easy, she had to deal with different vendors on my behalf !!! Thank you Karen and the whole team for making our oasis a happy place again, we’re very grateful. Have a well deserved wonderful weekend !!! Cindy & Dan Fenton

Quick delivery

I ordered a hayward pump was told it…

I ordered a hayward pump was told it was going to be delivered yesterday. When it didn’t arrive I called and was told they are all out of stock and will not be getting anymore this season. Very disappointing and frustrating to say the least!