Navan is the global AI-powered business travel and expense platform that makes travel easy for frequent travelers. Whether you’re an executive assistant, finance leader, travel manager, or employee on the go, Navan empowers you to focus on what matters most. Our platform delivers real-time visibility, savings, and control for companies of all sizes. Discover why thousands of businesses trust Navan as their all-in-one travel and expense management solution.👉 Read more customer reviews at www.navan.com/reviews or learn more at www.navan.com.
Written by the business, not verified by us.Navan (navan.com) has a 3.3 out of 5 rating on OK.one, based on 111 user reviews collected here. It is listed under Travel & Vacation and its reputation is mixed. Opinions are polarized: 58% rate it 4 stars or higher while 32% give 1 star; The business has replied to 40% of negative reviews; Reviews mostly discuss User experience, Customer service, Price. Last updated 2026-09-02.
Most reviewers were somewhat happy with their experience overall. Many consumers generally find the online platform very easy to use, thoroughly appreciating the intuitive and modern interface for organizing corporate travel. People frequently mention that booking trips and setting up personal travel details is usually very straightforward and efficient. However, some customers also noted frustrating issues regarding customer support response times and unhelpful assistance. Some people were clearly dissatisfied with higher pricing for hotel upgrades or changes compared to booking directly through airlines. Travelers additionally mentioned significant difficulties when trying to modify existing reservations or handle unexpected schedule changes.
Auto-generated from all reviews of this business. For reference only.Navan has been a positive experience for our employees. We are 2 months in... I use the platform multiple times a day. Our travelers say it's user friendly for both the travel and the expense side. They have good customer support. The phone app has had a few glitches, but the Navan team seems interested in continually improving the system. Time will tell...
What could go wrong went wrong. Almost one of the group could not join an international trip. Fortunately I found out just in time…. However Navan put the issue on the customer with a significant increase of price. Unbelievable. Whilst checking in Navan seemed to have issued a ticket for a minor on a separate booking creating other issues during boarding. Curious how the travel back will be….. ———— reaction on below —— I was in multiple contacts with customer service. They claimed to have mailed and called me which was not the case (I checked). Furthermore the responsibility was put on me the customer which disappointed me. I would recommend to improve.
We appreciate you sharing your experience. We're sorry to hear about the difficulties with the international trip and the increased price. Your feedback is valuable as we improve our services, and our 24/7 support team is available in the app to assist you further.
Here’s a tight, Trustpilot-style version you can drop in: > I booked personal travel for my wife and me through Navan. We had to cancel the trip, leaving flight credits. When trying to rebook, I couldn’t apply both credits myself, so I contacted Navan to handle it. They rebooked the trip incorrectly as business travel and didn’t apply the credits at all. I then had to cancel and rebook *twice* through Navan, and I’m still on hold trying to get this resolved. What should have been a simple credit rebooking turned into a frustrating, time-consuming mess.
It's a very unfortunate feature of trustpilot that 0 stars isn't possible. Navan is one of those companies that defines hair pulling experience. How something so egregiously bad is nowadays a sub-par substitute for a service and a public company is beyond me. I don't even know where to start: - Mis-sold rooms, that get you in trouble with hotels. The pricing you see is not always accurate, because their system is badly implemented behind the scenes. - The UX of it with refreshes every 10 seconds is something from a horror movie, I have never ever seen anything this bad on any major website I use - Support is courteous, just largely useless - Their "expense feature" is modern torture, something extremely badly done, as is their corporate card feature. For the last 40 minutes I've been ripping my hair out trying to accomplish the simple task of paying for a hotel room. Nope, not with Navan. Avoid this piece of trash like the bubonic plague is chasing you.
If you’re just wanting to book flights the software is good and does its job. The moment anything goes wrong or you need chaging just forget about it. Wet toilet paper would be more helpful. No matter how many times I rang and got different people they have no clue, there not travel agents, the don’t listen to what your telling them and unless you guide them step by step it’s pointless asking. Just use them as a platform to get flights but anything else is a waste of time and money
As a user in Latam, the app has shown multiple errors during booking stages. At a point that my last two trips I had to book through chat support. Once it even delete a booking proposal I already had with required internal approvals. I would not recommend this app to your company until they fix their product
I'm a huge fan of Navan. As an EA who books travel constantly for different people, different companies, multiple airlines-- its a great portal to house all of that in one spot and keep it organized. Great user experience. I think the admin side of the product could use some more development but the day to day UI/UX is right on point!
Navan is a true partnership. We value our relationship with our representatives and truly feel like our opinions are heard and that Navan does it's best to meet our needs. The overall experience from our employees is positive.
Navan is a travel platform with a satisfactory inventory of flights. It is easy to book a flight. Changing round trip flights can be quite cumbersome and you may not see the changes on your profile for a few days. I changed a flight on December 1st and still have not seen the changes on my profile or received an invoice. My flight is next week so I am anxious to confirm. Finance assists in providing invoicing all the time. Overall, the platform, the customer service and finance are good, but processing times and changes could be improved.
Its a good idea to have all travel arrangements under 1 supplier. I think I have gained a better insight into how to use Navan. I just booked a flight and that was a good experience. I will continue with Navan. The live agents are very helpful and give good services. Small concerns: The name provided for the Gatwick on-site hotel was misleading, was unknown to Gatwick staff we asked. Major plus - tracking all travel expenses in one place.
The company I work for uses this system and I wish they didn't. Although on the surface it seems like a good deal (price-matching, for example), the actual experience is mediocre: - App is buggy and lacks critical information - While the initial price of a ticket is matched, the price of upgrades or changes are significantly higher than through the airline - Human support is decent, but gatekept by a poor AI chatbot - A lack of transparency about fees and conditions leaves me feeling constantly duped The sort of mediocre experience that thrives because it's a little easier for the company who requires it, but much worse for the people who actually use it.
Thank you for your feedback. We’re sorry to hear your experience hasn’t met expectations. We appreciate you highlighting issues like app bugs, upgrade pricing, and support accessibility—these are areas we’re actively working to improve. If you need further assistance, please reach out via the in-app chat. Your experience matters to us, and we’re committed to making things better.
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