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Travel & Vacation

Navan

Claimed

111 reviews

3.3111 reviews
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About Navan

Data updated
Website
navan.com
Category
Travel & Vacation
Location
United States
Status
Unclaimed
Last 12 months
111 reviews
Replies to negative
40% (17/42)
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+44 808 501 5747[email protected]navan.com

About this business

Navan is the global AI-powered business travel and expense platform that makes travel easy for frequent travelers. Whether you’re an executive assistant, finance leader, travel manager, or employee on the go, Navan empowers you to focus on what matters most. Our platform delivers real-time visibility, savings, and control for companies of all sizes. Discover why thousands of businesses trust Navan as their all-in-one travel and expense management solution.👉 Read more customer reviews at www.navan.com/reviews or learn more at www.navan.com.

Written by the business, not verified by us.

Is Navan legit?

Navan (navan.com) has a 3.3 out of 5 rating on OK.one, based on 111 user reviews collected here. It is listed under Travel & Vacation and its reputation is mixed. Opinions are polarized: 58% rate it 4 stars or higher while 32% give 1 star; The business has replied to 40% of negative reviews; Reviews mostly discuss User experience, Customer service, Price. Last updated 2026-09-02.

What reviewers say

AI generated

Most reviewers were somewhat happy with their experience overall. Many consumers generally find the online platform very easy to use, thoroughly appreciating the intuitive and modern interface for organizing corporate travel. People frequently mention that booking trips and setting up personal travel details is usually very straightforward and efficient. However, some customers also noted frustrating issues regarding customer support response times and unhelpful assistance. Some people were clearly dissatisfied with higher pricing for hotel upgrades or changes compared to booking directly through airlines. Travelers additionally mentioned significant difficulties when trying to modify existing reservations or handle unexpected schedule changes.

Auto-generated from all reviews of this business. For reference only.

What people say

T
TLUnited States · 3 reviews · Experienced 2026-02-13 ·

Navan is a horrible tool

Navan is a horrible tool. I don't recommend this to anyone. I'm forced to use it because the company I work for has this as its sole travel booking option. Prices are always higher than what's advertised on Google or the actual airline's website. Seats are available on the airline yet not available on Navan. Trying to get refunds are a pain since they usually require us to go through their Finance team who takes forever to respond. Some customer service reps are good while others aren't. The experience is inconsistent and I always have to mentally prepare myself for disappointment when using this service. I hope we get rid of this platform and use something else. Never had issues like this with other travel agencies. I had to pick a date of my experience but this is all year round.