Navan is the global AI-powered business travel and expense platform that makes travel easy for frequent travelers. Whether you’re an executive assistant, finance leader, travel manager, or employee on the go, Navan empowers you to focus on what matters most. Our platform delivers real-time visibility, savings, and control for companies of all sizes. Discover why thousands of businesses trust Navan as their all-in-one travel and expense management solution.👉 Read more customer reviews at www.navan.com/reviews or learn more at www.navan.com.
Written by the business, not verified by us.Navan (navan.com) has a 3.3 out of 5 rating on OK.one, based on 111 user reviews collected here. It is listed under Travel & Vacation and its reputation is mixed. Opinions are polarized: 58% rate it 4 stars or higher while 32% give 1 star; The business has replied to 40% of negative reviews; Reviews mostly discuss User experience, Customer service, Price. Last updated 2026-09-02.
Most reviewers were somewhat happy with their experience overall. Many consumers generally find the online platform very easy to use, thoroughly appreciating the intuitive and modern interface for organizing corporate travel. People frequently mention that booking trips and setting up personal travel details is usually very straightforward and efficient. However, some customers also noted frustrating issues regarding customer support response times and unhelpful assistance. Some people were clearly dissatisfied with higher pricing for hotel upgrades or changes compared to booking directly through airlines. Travelers additionally mentioned significant difficulties when trying to modify existing reservations or handle unexpected schedule changes.
Auto-generated from all reviews of this business. For reference only.Horrible customer support, they make mistakes in rebooking, refunds. They promise a solution and disappear.
We are concerned to hear about your difficulties with rebooking, refunds, and our support. We are reviewing our processes to prevent this.
These guys are fraud! They will say cancellation is fully refundable while booking and then when you try to cancel - nothing will be refunded. Better to use other travel platforms that can be trusted
We are truly sorry to hear about your frustrating experience with the cancellation and refund process. Please contact Navan Support and we'll be sure to look into this for you.
Service is so-so, borderline mediocre. It gets exceptionally bad when you have a flight cancellation or rebook, you're basically left to fend for yourself. Refunds take in excess of 90 days, and Navan's customer service is woefully inept. Avoid.
We sincerely appreciate you sharing your candid feedback regarding our service, especially concerning flight changes and refunds. Please contact us via live chat or phone at your earliest convenience so we can look into your situation right away and get this resolved.
Their software is terrible. It randomly loses rates and only shows you their partners, doesn't calculate fees correctly so it recommends buying through third party sites for a higher rate and worse terms. The expense system had no thought put into it at all, if you make a mistake you have to get your accountant to fix it because there's no option to edit it since the auto approve is instant. It's just the worst. And their support is so slow and unable to help you either.
We are truly sorry to hear about the difficulties you've experienced with our software, particularly with rate accuracy, fee calculations, and the expense system's limitations. We understand your frustration regarding the support you received. Your detailed feedback is invaluable, and we are actively reviewing these areas to implement necessary improvements.
Please don't make me use it. If you are a person tasked with selecting expensing platform, don't do this to your colleagues. Using Navan is like using 90s RPG game without a manual or tutorial. It often fails with a generic error message and drops minutes of my work. Now it stopped working in Firefox, I'll set up chrome so I can use Navan.
We genuinely appreciate you taking the time to share your candid feedback regarding your experience. Please contact us via live chat or phone at your earliest convenience so we can look into your situation right away and get this resolved.
A lot of others having same problems - locked accounts, bugs in software and everytime there is apology but acting as if it’s a new problem. There are fundamental issues you need to get sorted instead of piecemeal fixing issues but not solving causes.
We appreciate you sharing your concerns about recurring issues and account problems. Please contact us via live chat or phone at your earliest convenience so we can look into your situation right away and get this resolved.
On the surface, Navan is an incredibly convenient platform for both employees and businesses. When your travel goes according to plan, the app is slick, user-friendly, and easy to manage. However, the moment there is a disruption - like a cancelled flight or a booking issue - the entire service completely falls apart. Customer support is shockingly incompetent. Instead of resolving the issue, they feed you false promises, drag their feet, and ultimately leave you stranded to sort out the mess (and the out-of-pocket expenses) yourself. It’s a fair-weather tool. If your company values duty of care and actually needs reliable support during travel emergencies, Navan is a massive liability. (case #07907981)
We appreciate you sharing your detailed feedback regarding your experience with our platform, especially concerning disruptions. We are committed to improving our emergency response protocols and ensuring our team provides effective assistance when it's needed most. Your insights are invaluable as we work to enhance the reliability of our service.
Long story short, I booked a hotel through Navan in February. My reservation was cancelled by the hotel when I checked in and they made a new reservation even though I already paid through Navan/Priceline. I gave my card thinking it was just for incidentals but was charged the full price of the hotel for three days. I have been trying to get a refund for nearly 5 months and it has still not been resolved. I will never recommend Navan to any business professional in the future.
We are truly sorry to hear about the significant difficulties you experienced with your hotel reservation and the ongoing refund issue. Please contact us via live chat or phone at your earliest convenience so we can look into your situation right away and get this resolved.
Terrible customer service. Whilst initially prompt after I booked my ticket and had problems booking a seat (that I had already paid for) but after after contacting them multiple time across a 2 week period, each time them telling me something else. Miss-sold me business class. One of their customer service team said that she'd cancel and refund me, if she wasn't able to resolve it. Then a week later, after waiting for them to update me on the seat. Just told I hadn't booked business and couldn't be refunded. I've now tried to contact them across the last two days and they're just ignoring me. Avoid. Waste of money, miss selling and terrible customer service.
We are truly sorry to hear about the frustrating experience you've had with our customer service regarding your seat booking and the issues with your business class purchase. We are committed to improving our communication and ensuring our team provides clear and consistent support. Please contact us via live chat or phone at your earliest convenience.
Worst platform I have used in many years. You end up paying more than booking yourself. The flexibility is none. I always end up having to contact the airline directly because their customer service is not helpful. Their customer service is actually terrible, why? First their AI Agent is unhelpful, their human agents are very sassy, they patronize you if you insist and they have to contact airlines through a business channel which takes longer than an individual. Reason I leave this review is because they cut off chat after 5min of inactivity (how do you stay active when a chat lasts 2h on average?) and their CSAT disappears after 5min. Best example of how poor implementation of a CS system looks like.
We appreciate you sharing your detailed feedback regarding your recent experience with our platform and customer service. We are actively reviewing our customer service processes and tools based on feedback like yours. We are committed to improving our platform and support to ensure a more seamless and helpful experience for all our users.
Terrible experience using Navan. Much quicker and cheaper booking directly. Instead of helping customers, it creates slow and unreliable workflows, creating more problems.
We are truly sorry to hear that your experience with our service was not satisfactory and created difficulties. Please contact us via live chat or phone at your earliest convenience so we can look into your situation right away and get this resolved.
If someone wants to take advantage of you, they'll find a way. It doesn't have to be the exact thing that happened to me today, it'll be something else tomorrow. That's why I don't waste time trying to outsmart every trick. Today, I was offered a fare with a $1,300 fee for a checked bag simply because the return flight didn't include baggage. That's the kind of experience that reminds you how expensive it can be to overlook the fine print, and why it's worth dealing with companies that earn your trust instead of exploiting your mistakes.
I don't usually write reviews, but this experience has been so unbelievably frustrating that I literally couldn't stop myself from writing one. It's THAT bad! The amount of times I've tried to book a train, had it approved by my manager within minutes, and then been told by the platform that the fare is "no longer available" is ridiculous. My manager can approve it one minute, and the next minute I can't check out. Yet if I go directly to the train operator's website, the exact same ticket is still available! Every single time, I end up having to contact customer support, and honestly that's a whole other nightmare. I have to explain the same thing over and over again, practically spelling it out word for word, and somehow they still don't understand what the issue is and WHAT TYPE OF TICKET I'M ACTUALLY REQUESTING! The final straw was when I booked what was supposed to be a return journey, and the platform only issued a single ticket. I contacted support, repeatedly explained that I needed a RETURN ticket, and they still ended up booking me a single ticket! Now my manager has to buy another ticket separately at a much higher price, effectively doubling the cost. This platform doesn't just make booking travel difficult—it actively creates problems that shouldn't exist and ends up costing companies more money and me time and neurons. Literally typing this at 1:30 in the morning instead of sleeping because tomorrow I have the train and I don't have this figured out. If only I would have been in charge of my own company, I would absolutely NOT use this platform at all!!!!!!
I booked flights to Australia using Navan. I had to change my return leg and found Navan to be very difficult to contact and then to deal with. I ended up having to camp for 12 hours at Abu Dhabi airport because they screwed up. The airline (Etihad) said if I had booked direct then I could have caught an immediate transfer out.
The best plataform to book flights and hotels, not only in the US but worldwide, the best prices. I even switch from Expedia to Navan because the reward program is better.
The system is VERY slow. It flags expenses incorrectly. It is not intuitive at all. The time for me to create my expense report just increased from 1 hour to over 4 hours.
We're so sorry for the frustration. Please reach out to Navan support via the chat feature in your app so we can look into these issues for you right away.
Toally scam. Every time you need to change a flight or hotel you need to talk with them, subjected to what they want. Time consuming and waste of energy. Plus if you call the flying company directly they said that the flight is stuck with navan, so you ate obliged to talk with them.
Please accept our sincere apologies for the inconvenience and frustration caused by the recent changes to your travel arrangements. We deeply value your time and are committed to assisting you. We invite you to contact our support team via phone or live chat so we can resolve this for you.
Some of the most buggy software I have ever used and non-existant customer support. I have been trying to use Navan for our company travel for nearly 3 weeks now. Every time I go to confirm a booking, it locks my account for suspicious activity. All I am trying to do is book a train ticket. Each time the account is unlocked, but they are unable to respond with any reasoning despite me providing details that this keeps occurring. If the platform will not let me book a simple train ticket, I have little faith the rest of the platform will work as intended either.
We are truly sorry to hear about the difficulties you've experienced with booking and the account locking issues. We are actively investigating this recurring problem to prevent future occurrences and improve our support. If it happens again (and we hope it does not), please go to https://navan.com/contact.
Zero customer service. You’re FAR better off booking direct. Not a good day for you if your company uses Navan for bookings…it may simplify things for the company, but you’ll be screwed. Navan means no service!
We are truly sorry to hear about your frustrating experience with our service. We are actively reviewing your feedback to improve our support for all users. Our team is available 24/7 across all time zones— please feel free to log into your Navan app at any time to connect with an agent
The worst business travel booking experiences I’ve had. Booked the same flight 8x. Every time, Navan changed my confirmed 6PM return to 6AM with 0 notification. Support eventually reproduced the issue and manually booked it. 2 days later, the airline told me it was cancelled. Again, no notification from Navan. If I hadn’t kept checking myself, I would have shown up with no valid flight. Wasted hours on support chats for something that should’ve taken 10 minutes.
We appreciate you sharing your experience. We are very sorry to hear about the repeated flight changes and lack of notification. We are actively investigating these issues to prevent them from happening again. Our experienced agents provide 24/7 support across all time zones if you need to reach out again.
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