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Ninjacators LLC

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101 reviews

4.5101 reviews
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About Ninjacators LLC

Data updated
Website
ninjacators.com
Category
Electronics & Technology
Location
United States
Status
Unclaimed
Last 12 months
50 reviews
Replies to negative
100% (12/12)
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About this business

Ninjacators is Americas #1 NinjaTrader® Innovator with over 450 mistake-proof NinjaTrader® Indicators & automated trading edges. Over 50,000 NinjaTrader® users in 29 countries TRUST US with their daily futures trading for a quicker and easier way to win their way everyday. Ninjacators is headquartered in New York with offices in Florida.Since 2008 Ninjacators has helped over 50,000 traders prosper faster on the NinjaTrader® platform. Developing over 450 innovative indicators. And nearly 100 unique plug-and-trade strategies with a proven trading edge.All based on our combined 70 years of successful institutional and retail trading experience.

Written by the business, not verified by us.

Is Ninjacators LLC legit?

Ninjacators LLC (ninjacators.com) has a 4.5 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. 86% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Customer service, User experience. Last updated 2026-08-24.

What reviewers say

AI generated

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable staff and professional mentors for providing exceptional training, ongoing support, and valuable guidance throughout their trading journey. Many people also find the various trading platforms, educational resources, and automated systems to be extremely helpful and effective for their daily needs. Some reviewers were not happy with specific product promises and experienced occasional challenges getting prompt customer support or fulfilling satisfaction guarantees. A few consumers mentioned issues with not receiving the exact features described in presentations or encountering frustrating delays when trying to resolve technical activation problems.

Auto-generated from all reviews of this business. For reference only.

What people say

Activating an indicator

I got a new computer, and I have been trying to get Ninjacator support for two weeks to correct a problem activating one of my indicators from the old computer. Their email responses have not resolved the problem. I have called repeatedly, at least 6 to 8 times, and can not get through to a support person. I have left messages asking them to call me back, to no avail. Maybe this negative comment will prompt a call.

Reply from Ninjacators LLC2026-06-22

Hi Robert, Thank you for your patience, and I sincerely apologize for the delayed responses over those two weeks. I'm glad we were able to connect with you on May 29th and work through the activation issue via remote session. I hope that resolved things for you on your new computer. If you're still experiencing any problems or have questions moving forward, please don't hesitate to reach out directly. Thank you for giving us the chance to help. The Ninjacators Team

I and several of my friends and family…think for futures trading there is no one better than Ninjacators!

I and several of my friends and family have been working with Ninjacators for over a year now on their unbelievable trading Bots development. You put in the work you will definitely see the results. A special thanks To Christian (CEO), Christoph, Julia etc. I never new what was possible until I started to work with the whole Ninjacators team. I can say with a 100% certainty they are the real deal. If I could give 10 stars, they surely deserve it.

Reply from Ninjacators LLC2026-06-02

Hi Jim! Thank you so much for this incredibly kind review — and for sharing your experience with your friends and family! It means the world to our entire team to hear feedback like this. We're honored to be part of your trading journey and look forward to continuing to support you for many years to come. — The Ninjacators Team

Lifetime and Goat student!

As a lifetime member Ninjacators is hands down the best platform for trading education. The sheer volume of courses, instructional classes and live training is truly what sets them apart from all the others. Christian is a machine with all the training he delivers personally. On top of that he truly cares about all of his students and wants them to succeed. Highly recommend.

Reply from Ninjacators LLC2026-06-02

Hi Paul, Thank you for the wonderful review and for being a valued Lifetime Member and GOAT student! We'll make sure Christian sees this — he truly pours everything into his students and this kind of feedback means a lot to him and the whole team. We're grateful for your continued trust and look forward to everything ahead! — The Ninjacators Team

Great support from Cheryl today!

Great support from Cheryl today!! She heard what I asked for and delivered it!! I could not be more pleased!! J.Rick

Reply from Ninjacators LLC2026-05-21

Hi James, Thank you so much! We're thrilled to hear Cheryl took great care of you — we'll make sure she gets the recognition she deserves. We appreciate your kind words and your support! -The Ninjacators Team

I toke NinjaTrader to be Went of the…

The Quantum Edge AI training with Ninjacators has been an amazing experience so far. I’m really enjoying the journey and hope my success story starts from here. Big thanks to Christine and the team for having me!

Reply from Ninjacators LLC2026-05-14

Hi Fester, Thank you so much for sharing this, it genuinely made our day! We love hearing that you're enjoying the Quantum Edge AI journey so far, and we couldn't be more excited to be part of it with you. Welcome to Ninjacators — we're so glad you're here! 🎉 - The Ninjacators Team

This company has wonderful products and…

This company has wonderful products and their customer service is excellent. I have no problem reaching out and having someone return my call or email.

Reply from Ninjacators LLC2026-05-07

Hi Gene, Thank you for your kind words and support! We’re thrilled to hear you’ve had a great experience with both our products and customer service team. Providing responsive and reliable support is very important to us, and we truly appreciate you taking the time to share your experience. -The Ninjacators Team

great group to deal with

i was able to get into my profile and start watching the training guide i have purchased, really great stuff, also received some indicators for free along with tons of other stuff to learn from. defiantly recommend dealing with these guy. keep up the good work.

Reply from Ninjacators LLC2026-05-07

Hi Brian, Thank you for the great feedback and recommendation! We’re glad you were able to access everything smoothly and get started with the training materials. It’s wonderful to hear you’re enjoying the additional indicators and educational resources as well. -The Ninjacators Team

Very Pleased

First rate instruction, step-by-step, with multiple walk-throughs and pre-built automations to start with.

Reply from Ninjacators LLC2026-05-01

Hi Steve, Really appreciate your review—glad the walkthroughs and automations made getting started smooth! If you ever need anything along the way, our team is always here to support you. -The Ninjacators Team

My recent interaction with Abigail H

My recent interaction with Abigail H. was everything you'd hope for n a Support experience - quick response, substantive input and actionable recommendations.

Reply from Ninjacators LLC2026-04-27

Hi Jeffrey, Thank you for your kind words! We’re thrilled to hear that Abigail H. provided a quick and helpful experience. Delivering responsive, actionable support is always our goal. We’re here anytime you need us! -The Ninjacators Team

Ninjacators- Excellent for Ninjatrader Users

Ninjacators is an excellent source for Ninjatrader expertise, support and products for your trading journey. Training videos and additional training are also excellent resources.

Reply from Ninjacators LLC2026-03-09

Hi William, Thank you so much for taking the time to share your wonderful feedback! We are absolutely thrilled to hear about your positive experience with Ninjacators. Our goal is to empower traders with the exact tools and strategies they need to succeed, and knowing that we are hitting the mark for you is the highest praise we could ask for. It is wonderful to hear that you have found our training videos and additional training resources to be such an excellent support for your trading journey. We truly appreciate you being a valued member of the Ninjacators community. We are grateful to have you with us and wish you continued success in your trading journey! All the best, The Ninjacators Team

outstanding support effort

I am giving the support & coaching team at Ninjacators top marks . The staff are patient , knowledgeable & professional. I cannot give full names but one of the coaches (MP) took time out of his vacation to meet me to try and help me with trading. This is an example of the dedication of the team & the company work ethic . many thanks to the team I am once again humbled by the efforts of Michael K to support my trading objectives . Michael K has contacted me numerous times go gather feedback and provide solutions . It is because of people like Michael K that I continue to do business with Ninjacators

Reply from Ninjacators LLC2026-02-25

Hi Sean Byrne, Thank you so much for leaving such a fantastic review of your journey with us on Trustpilot! We are thrilled to hear that our support and coaching team is providing the clarity you need to achieve steady results. It is wonderful to see your dedication to layering education on top of our trading tools—this insight is incredibly valuable for the entire community. We will be sure to share your kind words with Coach MP and the rest of the staff. Knowing that MP took time out of his vacation to assist you with your trading is a perfect example of the dedication and work ethic we strive for, and your recognition means a lot to the entire team.   Your success is exactly what motivates our team, and we are grateful to have you as a member of the Ninjacators community.   We wish you continued success in your trading! All the best, The Ninjacators Team

Stay away from this company unless you…

Stay away from this company unless you want to lose money. They did not deliver on their promises and only care about making money, not customer satisfaction.

Reply from Ninjacators LLC2026-02-11

Hi Atif, Thank you for sharing your feedback. We are truly sorry to hear that your experience with Ninjacators has not met your expectations and that you feel our promises were not fulfilled. Customer satisfaction is a priority for us, and we would like the opportunity to address your concerns directly. We have sent a separate email to the address on file to discuss this further and explore potential solutions. Please reply to that email at your earliest convenience so we can assist in getting things back on the right track for you. All our best, The Ninjacators Team

Cheryl G

Cheryl G. has provided the Best Support and Follow Up Support I have ever received!!! Robert San Diego

Reply from Ninjacators LLC2025-12-22

Hi Robert, Thank you for taking the time to share your positive feedback!  We are absolutely thrilled to hear that Cheryl G. provided you with the best support and follow-up you have ever received.  We will be sure to pass along your praise to her.  Our team prides itself on providing friendly and prompt service, and we are delighted that she could assist you so well. Thanks again for being a part of the Ninjacators community! All the best, The Ninjacators Team

finally someone called me and took the…

finally someone called me and took the time to fix the problem and stay with me on the phone till we got it working Big help

Reply from Ninjacators LLC2025-12-03

Hi George, Thank you for taking the time to share your experience! We are so glad that we were able to connect with you personally and stay on the line until the problem was completely resolved.  We know how important it is to get everything working correctly so you can focus on your trading, and we are happy to hear you are up and running now. We will be sure to pass your kind words along to the team member who assisted you. Thanks for being a part of the Ninjacators community! All the best, The Ninjacators Team

very clear pricing...many diffrent…

very clear pricing...many diffrent tools for diffrent level of traders!

Reply from Ninjacators LLC2025-11-24

Hi Goodin Building, Thank you for the 5-star review! We are delighted to hear that you found our pricing clear and value the variety of tools we offer for traders of all levels. Our goal is to provide transparent and effective solutions for everyone, from beginners to pros, so it is fantastic to know we hit the mark for you. We appreciate you being a part of the Ninjacators community! All the best, The Ninjacators Team

They offer white glove installation

They offer white glove installation, and the service has been great.

Reply from Ninjacators LLC2025-11-21

Hi Robert, Thank you for taking the time to leave such a great review! We are delighted to hear that the White Glove installation service was a success for you and that you are happy with the service provided.  Our goal is to make the technical setup as smooth and stress-free as possible so you can focus on your trading. We appreciate you being a part of the Ninjacators community! All the best, The Ninjacators Team

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