Ninjacators is Americas #1 NinjaTrader® Innovator with over 450 mistake-proof NinjaTrader® Indicators & automated trading edges. Over 50,000 NinjaTrader® users in 29 countries TRUST US with their daily futures trading for a quicker and easier way to win their way everyday. Ninjacators is headquartered in New York with offices in Florida.Since 2008 Ninjacators has helped over 50,000 traders prosper faster on the NinjaTrader® platform. Developing over 450 innovative indicators. And nearly 100 unique plug-and-trade strategies with a proven trading edge.All based on our combined 70 years of successful institutional and retail trading experience.
Written by the business, not verified by us.Ninjacators LLC (ninjacators.com) has a 4.5 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. 86% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Customer service, User experience. Last updated 2026-08-24.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable staff and professional mentors for providing exceptional training, ongoing support, and valuable guidance throughout their trading journey. Many people also find the various trading platforms, educational resources, and automated systems to be extremely helpful and effective for their daily needs. Some reviewers were not happy with specific product promises and experienced occasional challenges getting prompt customer support or fulfilling satisfaction guarantees. A few consumers mentioned issues with not receiving the exact features described in presentations or encountering frustrating delays when trying to resolve technical activation problems.
Auto-generated from all reviews of this business. For reference only.These guys explain everything extremely well. Answer our questions and are very professional.
Hi Terry! Thank you for your review, glad you're enjoying our live sessions in Futures Edge!
Good education and very good support...always responsive. Blackbeard Beard bots are volatile but very effective over time!
Hi Jack! Thank you, glad you're enjoying our content and that our team has been able to help. We're here to support your trading goals!
Trader's Edge with Richard and Josh have been awesome. They analyze the market in a very simple and understandable way such that I can understand it. They are consistent with their approach and have been helpful with our questions. I am happy I joined the room.
Hi Therese, Thanks for your review and for joining our Futures Edge Live Sessions! That's wonderful feedback, glad they've been able to help support your trading journey.
You can sign up for the free stuff but they won't ever deliver it to you. So don't bother. If this is how they treat their people who are wanting to try them out why would I give them money
Hi Brian, We're sorry to hear that happened, our Support Team has reached out directly to you to ensure you get the necessary access. We're always here to help.
Bought the software, can't access it. Spoke to customer service once today and they didn't know why I didn't have access. Been trying to get ahold of them since then with no answer. Guess I'm getting ready to dispute the transaction.
Hi Gary, We sincerely apologize for the delay in accessing the product. After reviewing your interactions with our team, it appears that we've resolved the issue! We look forward to providing you with a better experience with us moving forward.
I called and talked to customer service. They were patient and helped me resolve my problem. Good experience.
Hi Steve, Thank you for your review! Glad our team was able to help, thanks for your feedback.
Above and beyond customer service makes me proud to part of the NC family... Craig is more than amazing with all the different hats he wears and duties he fills. He is the Captain of the ship for many of us and guides us seamlessly thru the waves of the market. With everything on his plate, he took the time to reach out and help with an issue I was having. I hated to bother yet he didn't hesitate to lend a hand. Thank you Craig and the whole NC team for all you do for us!!
Hi Mason! Thank you so much for sharing your feedback! It truly means a lot to us. We're glad to hear positive things about Craig and our team—we're always here to help. Our goal is to provide the best support and resources possible for our users.
Kudos to the support team who are always quick to respond and resolve my issues.
Hi Ruby, Thank you for your kind review, so glad that our team was quick to help!
Solid futures markets analysis. I've been in the group but have 50 years trading experience. I like the concept of "have a plan and trade the plan". I've been using Fibonacci draws for decades and both Richard and Josh are big fib guys.
Hi Bill, Thank you for taking the time to share your experience with both trading and in our live sessions. We're glad you're enjoying and appreciate your participation. Happy Trading!
Josh and Richard were excellent! I have seen Fibonacci Retracements demonstrated before but these guys provided the best trading training I have ever experienced, and I have seen a lot.
Hi Jim! We’re so glad to hear that Josh and Richard’s training made such a memorable impact on your trading skills—it's always our goal to deliver an experience that stands out from the rest!
Service is excellent and products are profitable
Hello Don! Wonderful, your review means a lot to us. Wishing you continued success!
Thoroughness, thoughtfulness,
Hi Michael, Thank you for sharing, happy trading!
I immediately asked for a refund.... and a female by the name of Stephanie blew me off. It has a refund guarantee. It was less than 24 hours!!!!!
Update: Despite Brenda agreeing to our terms and conditions at the time of purchase, she later made unfounded accusations and threats against us. In the spirit of resolution, we granted her a full refund, even though it was not required under our policies. It’s unfortunate that she is now placing blame on us for her misunderstanding of the information provided. We strive to provide clear and transparent communication and appreciate understanding from all our customers. Hi Brenda, Your purchase of Tunnel Trader comes with a clear 30-day "Love It or Replace It" guarantee. Stephanie has already provided you with the details regarding what your purchase entails, yet our support team continues to receive repeated inquiries from you. Your request has been escalated as it falls outside of the purchase agreement, as we value respectful communication and do not appreciate how this situation has been handled.
Review for Black Beard Algo Trading System Rating: 2/5 for the Product, 5/5 for Team and Customer Support Black Beard Algo Trading System shows promise but falls short in its current state, especially given the investment required. The product have critical limitations, such as predictive time windows restricted to the 19th of each month and the inability to take anything but long positions on indexes. These constraints severely limit its flexibility and practicality for diverse trading strategies. As it stands, the system feels unfinished, and it’s frustrating that the promised fixes are slated for the end of the year. Paying customers deserve a functional and polished product today, not months later. These are not areas for improvement, rather than critical areas to be prioritized and to be fixed as soon as possible. However, what sets Black Beard apart is its exceptional team and customer support, which are easily 5 stars. The team is responsive, friendly, and genuinely dedicated to resolving issues and supporting customers. It’s clear they’re committed to improving the experience, which gives me some hope for the platform’s future…. Overall: Product: ⭐⭐ Team & Support: ⭐⭐⭐⭐⭐ If you’re new to algo trading and value strong customer support, it may be worth considering. But for traders looking for a fully functional system that has no limitations such as the ones above, I’d strongly recommend waiting until these critical issues are resolved. Otherwise the system works half of the month and on mostly long positions (frustrating). Really hoping this is a priority for the company.
Hello, Thank you for your thoughtful review and for highlighting both the strengths and areas for improvement of the Black Beard Pro Algo Trading System. We truly appreciate your feedback, and we want you to know that we are actively working on a new onboarding experience for new users, as well as optimizing the program to address the limitations you've mentioned. It’s great to hear that our team and customer support made a positive impression on you, and we’re committed to enhancing the platform for all our users moving forward!
Great help by Bill Took care of things like a pro
Hi Khalid, Wonderful, thank you for sharing your experience! Glad our Agent Bill was able to help!
Hi David, Thank you for your review, we appreciate your support and feedback!
I have been using Ninjacators products now for about three weeks and I am very happy with their high level of customer service and their willingness to help out. The educational videos and resources that come with the products are second to none! I did spend more money than I had anticipated, however, so far my only regret is that I didn't do this sooner because it would have saved me a lot of headaches and a lot of time. I would purchase these products again, because you get the tools, the education, and the support.
Hi Aaron, Thank you for sharing your experience with us! We're thrilled to hear that our customer service and educational resources have made such a positive impact on your trading journey— we're happy to have you with us!
Knowledgable & helpful with issues quickly
Hello, Thank you, we appreciate you taking the time to share your experience with us and glad we could help!
Signed up. Got the license but zero other instructions. Called yesterday and no one called me back.
Hi John, We appreciate you letting us know but we're sorry for the experience so far. It looks like our Agent Cheryl has since responded to your inquiry to help you get started. We're here to help and hopefully restore your experience with us.
I didn't hear anything from you for a couple of days after I spent $1997 for the Quantum Edge robot. That really surprised me, especially after all the talk about "white glove treatment" in the webinar promoting it. I had to contact and go back and forth with your support for a couple more days (they said they were not showing a purchase, but I forwarded them my receipt) before I finally got access. It appears to be resolved now, but was a little annoying getting to this point.
Hi Jeff, We appreciate your review and sharing your experience. We're sorry to hear that we've fallen short, we've since reviewed the interaction and there was an internal error on our end which delayed our usually onboarding experience. Our Support Team Manager will reach out directly to you to discuss next steps moving forward in hopes to restore your experience!
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