Redefine urban mobility and make life better for you, and for communities and cities across the globe. Our vision is to become the number one brand for urban mobility that is powered by design and technology.
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Is NIU legit?
NIU (niu.com) has a 1.3 out of 5 rating on OK.one, based on 151 user reviews collected here. It is listed under Electronics & Technology and its reputation is poor. 88% of reviews are 1 star, a relatively high share; The business has replied to 99% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-10-24.
What reviewers say
AI generated
Most reviewers were let down by their experience overall. Customers frequently reported receiving defective items, such as broken batteries, faulty parts, and cracked components right out of the box. Many people also noted that the scooters failed to meet expected performance, speed, and range standards during daily rides.
Some people were dissatisfied with customer service, describing unhelpful responses, automated replies, and long delays when trying to get assistance. Consumers additionally struggled with a complicated warranty process and unresponsive support teams that made getting necessary repairs nearly impossible. Reviewers strongly advised potential buyers to look elsewhere for more reliable transportation options.
Auto-generated from all reviews of this business. For reference only.
GARBAGE COMPANY!!
Their warranty doesnt cover anything, they will refuse to accept any warranty claim even if the scooter was made faulty from factory. Customer service is a literal joke & its exhausting trying to get a hold of anyone & when you do they sent pre-prompt emails not even listening to the problem, the money you save isn't worth it. DO NOT BUY THIS GARBAGE
Reply from NIU2024-05-08
Hi,
This is Johnson from NIU Customer Support. I noticed your review and I'm truly sorry to hear about the ongoing issues with our customer service/your vehicle. Thank you for bringing this to our attention.
To ensure we address your concerns effectively, could you please provide the email address or phone number you used when reaching out to us? If you have a ticket number from previous communications, kindly share that as well. This will help us to locate your file and expedite the resolution process.
We're committed to resolving your issue as swiftly and smoothly as possible.
Warm regards,
Johnson
NIU Customer Support Team
From Bad too worst . Trying to get rich trying but is dieing
Stay away or be ready for a nightmare
Reply from NIU2024-05-09
Hi The，
This is Lucy from NIU Customer Support.
We noticed your review and We would like to know what happened.
Our official website currently only sells kick-scooters, e-bikes and mopeds. Here is our official website:
US: shop.niu.com
CA: shopca.niu.com
DE: shopde.niu.com
EU: shopeu.niu.com
Moped: https://www.niu.com/us
If you haven't gotten in touch with us and you're using an NIU kick scooter, please contact us through the following means:
Email: [email protected]
Chat: Head to: shop.niu.com, and Press the chat button on the right side of the website
Hotline:
+1(888) 241-0666 (English)
( Service time: Mon - Fri, 11:00 - 20:00 EST )
+33-0805-980-421 (French)
+49-800-588-9224 (German)
+34-800000006 (Spanish)
( Service time: Mon - Fri, 11:00 - 20:00 CET )
And if you're using our moped product, please send an e-mail to: [email protected]
Warm regards,
Lucy
NIU Customer Support Team
After two years that we bought the N-Series Niu electric scooter from a local dealer here in Rhodes-Greece, i would like to share my experience.
Not long after the Purchase problems have started to appear with the scooter . The scooter would not start in the morning while trying to go to work or it would stop working (engine cut-off) even in the middle of the road, sometimes it would have a jerking motion. Had to go through starting and stopping many times in order to get going.
We have called for this issue in the local dealer that also has the service for the scooters, and they haven’t been able to resolve the issue, they would say that they checked it that they made some changes and then the problem would appear again a little after.
They have even explained to us that they don’t know what to do with those scooters, they made some efforts but they are not sure. The scooter keeps showing error codes that the motor has a fault but they have never addressed that issue saying that their error codes are not to be trusted and they are not displaying the correct problem.
We have even e-mailed the official after-sales of NIU for this issue and they said they would do their best to help, after more than a month they HAVE NOT given any answer or help whatsoever, and they do not respond to our emails. Thats what you get for a 4.000euro scooter.
In conclusion and according to my own personal experience, i wouldnt expect help if there is a problem. There was no aftersales support or service in my case. I hope other people are luckier.
Reply from NIU2024-05-08
Hi,
This is Johnson from NIU Customer Support. I noticed your review and I'm truly sorry to hear about the ongoing issues with our customer service/your vehicle. Thank you for bringing this to our attention.
To ensure we address your concerns effectively, could you please provide the email address or phone number you used when reaching out to us? If you have a ticket number from previous communications, kindly share that as well. This will help us to locate your file and expedite the resolution process.
We're committed to resolving your issue as swiftly and smoothly as possible.
Warm regards,
Johnson
NIU Customer Support Team
I purchased the Scooter from the website 10 days ago and I‘ve not received the scooter untill now. It was not even shipped and of course they don’t answer my email. Very unprofessional and annoying service that I don’t want to get a scooter from them anymore. Please issue a refund ASAP
Reply from NIU2024-05-08
Hi,
This is Johnson from NIU Customer Support. I noticed your review and I'm truly sorry to hear about the ongoing issues with our customer service/your vehicle. Thank you for bringing this to our attention.
To ensure we address your concerns effectively, could you please provide the email address or phone number you used when reaching out to us? If you have a ticket number from previous communications, kindly share that as well. This will help us to locate your file and expedite the resolution process.
We're committed to resolving your issue as swiftly and smoothly as possible.
Warm regards,
Johnson
NIU Customer Support Team
Don't expect any service. One star is too much. They don't have any service department, in case of annual check, you go to their shop but they don't employ mechanic to know about their scooter. Instead of fixing it, they actually even break it.
They tried to repair my brakes and instead they broke it, and I figured that out in the middle of my drive, on the crossroad! These machines are extremely dangerous for the traffic.
I couldn't even get in touch with their customer service, no reply to my report. I am not even sure they have any department like that. Awful.
Reply from NIU2024-05-08
Hi,
This is Johnson from NIU Customer Support. I noticed your review and I'm truly sorry to hear about the ongoing issues with our customer service/your vehicle. Thank you for bringing this to our attention.
To ensure we address your concerns effectively, could you please provide the email address or phone number you used when reaching out to us? If you have a ticket number from previous communications, kindly share that as well. This will help us to locate your file and expedite the resolution process.
We're committed to resolving your issue as swiftly and smoothly as possible.
Warm regards,
Johnson
NIU Customer Support Team
The customer service is a joke. I got no response for days.
My order is stuck at the delivery service, it seems that you missed the building number when passing my data to the delivery company (DPD).
Reply from NIU2024-05-08
Hi,
This is Johnson from NIU Customer Support. I noticed your review and I'm truly sorry to hear about the ongoing issues with our customer service/your vehicle. Thank you for bringing this to our attention.
To ensure we address your concerns effectively, could you please provide the email address or phone number you used when reaching out to us? If you have a ticket number from previous communications, kindly share that as well. This will help us to locate your file and expedite the resolution process.
We're committed to resolving your issue as swiftly and smoothly as possible.
Warm regards,
Johnson
NIU Customer Support Team
I leased the Super Soco Tc Max and, just after 6 days, I had to give it back as the speedometer was stuck. They kept the motorbike for three weeks, first not founding the fault, then they found the fault and have to wait for the part to be sent, finally the supplier has not the part ready for the next month, they do not actually know when the part is going to be available. Therefore I leased a motorbike with them, it's not possible for me to use it and they said they are not going to compensate me (as I am paying insurance and lease, not counting the money I have to spend to go around with public transport and the delays in my work that is causing me). Of course by the consumer right 2015 this is wrong and they have to compensate. Anyway do not trust the company as I had also another issue: as soon I paid the deposit for the lease they disappeared for 10 days (not replying to e-mails and not calling back on phone) and I had to go to the physical shop to make things moving again. If I could go back I would not buy with them.
Reply from NIU2024-05-08
Hi,
This is Johnson from NIU Customer Support. I noticed your review and I'm truly sorry to hear about the ongoing issues with our customer service/your vehicle. Thank you for bringing this to our attention.
To ensure we address your concerns effectively, could you please provide the email address or phone number you used when reaching out to us? If you have a ticket number from previous communications, kindly share that as well. This will help us to locate your file and expedite the resolution process.
We're committed to resolving your issue as swiftly and smoothly as possible.
Warm regards,
Johnson
NIU Customer Support Team
Totally not worth it and only produce 1.6kw where 1.3k euros could make 2.5 kw and go 40mph and some 4kw costs 1.8k euro could go 45mph. Gasoline is better these don't worth it just like buying a iPhone X with Lv phone case. that's 2000
Reply from NIU2024-05-09
Hi Rocketry,
This is Lucy from NIU Customer Support.
We noticed your review. Our official website currently only sells kick-scooters, e-bikes and mopeds. Here is our official website:
US: shop.niu.com
CA: shopca.niu.com
DE: shopde.niu.com
EU: shopeu.niu.com
Moped: https://www.niu.com/us
If you're using a NIU kick scooter, please contact us through the following means:
Email: [email protected]
Chat: Head to: shop.niu.com, and Press the chat button on the right side of the website
Hotline:
+1(888) 241-0666 (English)
( Service time: Mon - Fri, 11:00 - 20:00 EST )
+33-0805-980-421 (French)
+49-800-588-9224 (German)
+34-800000006 (Spanish)
( Service time: Mon - Fri, 11:00 - 20:00 CET )
And if you're using our moped product, please send an e-mail to: [email protected]
Warm regards,
Lucy
NIU Customer Support Team
I have loved using my Niu scooter. However, I live in a rainy country and I do not recommend getting a Niu scooter if there’s any chance it will be exposed to rain / the elements. While the scooter has a latch to cover the battery, it is not enough to safeguard the battery from water damage. Paying €1.500 every time there is a storm is not worth it. Niu refuses to cover weather damage in the warranty - in other words, there’s a denial of the design flaw that compromises the battery in the first place.
Reply from NIU2024-05-08
Hi,
This is Johnson from NIU Customer Support. I noticed your review and I'm truly sorry to hear about the ongoing issues with our customer service/your vehicle. Thank you for bringing this to our attention.
NIU mopeds are waterproof at IP65 level which gives protection against water spray from any direction. In rainy weather, the control, dashboard, lights, and power cables are safe from short-circuiting, and with a 13 cm wading depth, the moped is all-set for riding in rain and snow.
In areas with frequent and heavy rainfall, we advise against prolonged operation of the device in environments with significant standing water for safety reasons. This precaution is to prevent water ingress into the battery compartment, which could lead to damage. To ensure the optimal performance and longevity of your device.
If you have additional questions, please feel free contact us via the below methods:
Email: [email protected]
Chat: Head to: shop.niu.com, and Press the chat button on the right side of the website
Hotline:
+1(888) 241-0666 (English)
( Service time: Mon - Fri, 11:00 - 20:00 EST )
+33-0805-980-421 (French)
+49-800-588-9224 (German)
+34-800000006 (Spanish)
( Service time: Mon - Fri, 11:00 - 20:00 CET )
And if you're using our moped product, please send an e-mail to: [email protected]
We're committed to resolving your issue as swiftly and smoothly as possible.
Warm regards,
Johnson
NIU Customer Support Team
Love my Nqi scooter. BUT I hate that insanely loud beep, when enabling and disabling the alarm (my neighbors also hate it!). Also the loud beeping when using the turn signal! Why Niu? Why is it not possible to silence these annoying noises?
Also, make a smaller charger, that fits under the seat. So irritating that you need to put it in a large backpack, if you need to charge away from home.
Reply from NIU2024-05-08
Hi，
This is Johnson from NIU Customer Support. I noticed your review. Thank you for bringing this to our attention your valuable feedback.
We would like to inform you that the beeping sound emitted when starting up or locking the electric moped is a security feature designed to prevent theft. This sound serves to alert the owner and deter unauthorized individuals from tampering with the vehicle.
Rregarding the size of the charger. Due to the fact that the charger for the electric moped operates on a rapid charging system, it requires a larger volume to facilitate efficient heat dissipation, ensuring expedited cooling. However please rest assured that your input will be forwarded to the relevant team for further consideration and potential improvement.
If you have additional questions, please feel free contact us via the below methods:
Email: [email protected]
Chat: Head to: shop.niu.com, and Press the chat button on the right side of the website
Hotline:
+1(888) 241-0666 (English)
( Service time: Mon - Fri, 11:00 - 20:00 EST )
+33-0805-980-421 (French)
+49-800-588-9224 (German)
+34-800000006 (Spanish)
( Service time: Mon - Fri, 11:00 - 20:00 CET )
And if you're using our moped product, please send an e-mail to: [email protected]
We're committed to resolving your issue as swiftly and smoothly as possible.
Warm regards,
Johnson
NIU Customer Support Team
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