Redefine urban mobility and make life better for you, and for communities and cities across the globe. Our vision is to become the number one brand for urban mobility that is powered by design and technology.
Written by the business, not verified by us.
Is NIU legit?
NIU (niu.com) has a 1.3 out of 5 rating on OK.one, based on 151 user reviews collected here. It is listed under Electronics & Technology and its reputation is poor. 88% of reviews are 1 star, a relatively high share; The business has replied to 99% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-10-24.
What reviewers say
AI generated
Most reviewers were let down by their experience overall. Customers frequently reported receiving defective items, such as broken batteries, faulty parts, and cracked components right out of the box. Many people also noted that the scooters failed to meet expected performance, speed, and range standards during daily rides.
Some people were dissatisfied with customer service, describing unhelpful responses, automated replies, and long delays when trying to get assistance. Consumers additionally struggled with a complicated warranty process and unresponsive support teams that made getting necessary repairs nearly impossible. Reviewers strongly advised potential buyers to look elsewhere for more reliable transportation options.
Auto-generated from all reviews of this business. For reference only.
I have been owning the NIU MQi Sport scooter for less than 3 years now. When it costs approx. £4000. The last year/two years caused a lot of headaches and lot of lost money trying to fix issues. It has not even 9000 miles on. Few times it put me serious danger as it's stoped running in the middle of busy A road with one of their many of their random Errors. It could end up with me being killed few times.
Now it's finally dead as it seems : Error 142, after changing two sensors, the whole throttle switches and handles, to fix this issue. The service guys said to get rid of it, that it is for scrap. They have mentioned the nain CPU is dead and need replacing , new one cost £500 + labour. They have seen many of these ending like this with all the errors possible that eventually newer could be fixed.
Unfortunately there will not be alot of metal for scrap as its rusting away like car from 80's
The customers helpline, is useless as they always advise to take the scooter to service at the end. Don't get me started on trying to connect the scooter with their tracking app. It took months of correspondence with the office, back and forth trying numerous things until I have finally gave up.
The issue was reported to their customers service team, and they have not bothered to even respond to my email and accusations of selling products not fit for purpose.
How does the company to be allowed to put on the road life threatening products. Putting people's life in danger because they produce horrible and always malfunctioning vehicles.
I am considering putting this scham of a company out there to prosecute them.
Reply from NIU2024-09-14
Hi Customer,
This is Johnson from NIU Customer Support. I noticed your review and I'm truly sorry to hear about the issues with our customer service/your vehicle. Thank you for bringing this to our attention.
To ensure we address your concerns effectively, could you please provide the email address or phone number you used when reaching out to us? If you have a ticket number from previous communications, kindly share that as well. This will help us to locate your file and expedite the resolution process.
For Moped, please send an e-mail to: [email protected]
You can change to another dealership to see if your motorcycle can be repaired. You can find our local dealers by visiting https://www.niu.com/en/find-store
We're committed to resolving your issue as swiftly and smoothly as possible.
Warm regards,
Johnson
NIU Customer Support Team
PLEASE READ THIS BEFORE BUYING FROM NIU:
Initially i was very excited to purchase a scooter from Niu, their website looks nice, online reviews were great and so I bought a NIU scooter KQ3i Pro because I thought it would be of good quality and that they would provide some level of service. Nothing is further from the truth unfortunately.
When i received the scooter i noticed the front display in the middle of the handle was scratched (it was as if they had sent me a previously used scooter, as it had many small scratches on the display). I contacted Niu and they sent me a new panel instructing me to take off the scratched panel and replace it with the new one they had sent. At the time I thought it was strange but Niu assured me that product was new and that this had happened during transportation.
After around a year with less than 9 charge cycles and around 150 km of use the scooter just stopped working. The product was sent back to Niu's nominated service repair department (somewhere in Poland) whilst still under warranty and I expected the product to be fixed or a solution to be provided.
The reply from the service centre was that the product was not in warranty as they claim that there is water damage whilst the product had only been used in normal European climate and on road. Apparently some moisture had gotten in under the panel they had asked me to replace.
So this is where they immediately refer to their warranty conditions which are totally unreasonable and biased (and most likely against EU consumer law) allowing them to basically tell anyone who has driven even 1 metre that the product no longer is under warranty.
Their solution was for me to either prove that the product had not been used improperly (which is of course impossible unless you've recorded every single kilometre driven) or to pay almost the equivalent of the purchase amount (over 600 euro) to repair the scooter.
Any discussion with the service department is useless as they work from a script and you mostly get standard replies.
My suggestion: Do not buy from this company. Their products are not of good quality at all and clearly not suitable for EU climate. Their service department is a nightmare to deal with and I strongly suspect their products do not meet the European safety standards such as 2014/35/EU as these kind of issues should/could not occur if the products met these testing/safety regulations.
Reply from NIU2024-09-09
Hi,
This is Johnson from NIU Customer Support. I noticed your review and I'm truly sorry to hear about the ongoing issues with our customer service/your vehicle. Thank you for bringing this to our attention.
Regarding the scratches on the dashboard, we will investigate this matter to ensure that future products do not experience similar issues during transport.
For your warranty concerns, please rest assured that NIU warrants products to be free from defects in materials and workmanship under normal use during the warranty period. The service center follows a strict and professional inspection process. As a customer service team, we are unable to perform on-site inspections or tests. However, we are always open to feedback and aim to resolve such issues. If you could provide photos or videos demonstrating that the issue was not caused by physical force or improper use, we will forward the details to the relevant team for further investigation. For more details, please refer to the link [shop.niu.com/pages/warranty].
We also place great importance on the quality of our customer service. If you have a ticket number from previous communications, please share it with us. We will verify and address the matter as soon as possible.
We're committed to resolving your issue as swiftly and smoothly as possible.
Warm regards,
Johnson
NIU Customer Support Team
Unbelievably bad customer service. Defective product, won't refund.
Wow, I should have read the reviews before I bought one of these scooters. They delivered a scooter with defective brakes, so I sent it in to get it fixed. They just adjusted the settings (which didn't fix it), and then when I asked the told me to send it in AGAIN. I did so, and then after not fixing it a second time they have now asked me to send it in a THIRD time which I'm refusing to do.
Reply from NIU2024-09-03
Hi,
This is Johnson from NIU Customer Support. I noticed your review and I'm truly sorry to hear about the ongoing issues with our customer service/your vehicle. Thank you for bringing this to our attention.
To ensure we address your concerns effectively, could you please provide the email address or phone number you used when reaching out to us? If you have a ticket number and RMA order number from previous communications, kindly share that as well. This will help us to locate your file and expedite the resolution process. Please be assured that the service center follows a strict and professional inspection process. However, regarding the warranty, we are always open to hearing from our customers and working towards clearing up such issues, please provide more details, and we will be able to forward the details to the relevant team for investigation again.
We're committed to resolving your issue as swiftly and smoothly as possible.
Warm regards,
Johnson
NIU Customer Support Team
Customer Service cannot be worse. When I bought the schooner, I had to wait 5 weeks. All this time there was always another “problem”. Then i needed another charging station. I firstly contacted them last month, still no response.
The scooter itself was amazing until the charging station broke down. I was anyway lucky I got a good scooter, that work for one year. Now I can’t change it anymore.
I still regret my purchase because there is no respect towards customers. Too bad for the engineers and people who really put this scooter together.
Reply from NIU2024-08-26
Hi,
This is Johnson from NIU Customer Support. I noticed your review and I'm truly sorry to hear about the ongoing issues with our customer service/your vehicle. Thank you for bringing this to our attention.
To ensure we address your concerns effectively, could you please provide the email address or phone number you used when reaching out to us? If you have a ticket number and RMA order number from previous communications, kindly share that as well. This will help us to locate your file and expedite the resolution process. Please be assured that the service center follows a strict and professional inspection process. However, regarding the warranty, we are always open to hearing from our customers and working towards clearing up such issues, please provide more details, and we will be able to forward the details to the relevant team for investigation again.
We're committed to resolving your issue as swiftly and smoothly as possible.
Warm regards,
Johnson
NIU Customer Support Team
I've had an incredibly disappointing experience with NIU regarding a faulty scooter I purchased from them as a gift for my son. He was so excited to receive it, but this ordeal has left him really disappointed. Here’s a quick rundown of what happened:
1. **Initial Purchase & Issue:** I bought a NIU scooter for my son, and within just a few days, it failed completely due to a defect. This was incredibly frustrating, especially since the scooter was brand new and had barely been used.
2. **Customer Service Nightmare:** I contacted NIU's customer support on **July 12th**, and after several weeks of back-and-forth emails, they agreed to replace the scooter. However, I had to return the defective scooter first, which turned into a logistical nightmare.
3. **DHL Shipping Problems:** The return process was complicated by issues with DHL, which held up my shipment due to incorrect labeling of the scooter's lithium battery. Despite following NIU's provided instructions and using their labels, I had to fill out additional documents, wasting even more time and effort.
4. **Long Wait & Lack of Updates:** Even after returning the scooter, I've been left in the dark about when the replacement will arrive. NIU's emails from **August 3rd** assured me that the new scooter would be shipped soon, but I've received no concrete updates or tracking information since then, despite multiple follow-ups.
5. **No Compensation Offered:** Throughout this ordeal, NIU hasn't offered any form of compensation for the inconvenience and delays I've faced. This is especially frustrating given that the scooter was faulty upon delivery, and I’ve been without a working scooter for weeks.
6. **My Son's Disappointment:** Since this was a gift for my son, he has been quite upset about not having his scooter. What should have been a joyous experience for him has turned into a lengthy and frustrating ordeal.
7. **Request for Refund:** On **August 8th**, after nearly a month of waiting, I formally requested a refund. However, I’ve been met with vague assurances but no real action, leaving me feeling ignored and undervalued as a customer.
8. **Considering Legal Action:** If I don’t receive a refund or a clear update within the next few days, I'm considering taking legal action against NIU to protect my rights as a consumer.
This entire process has been incredibly frustrating and disappointing. I'm sharing this as a warning to others who might be considering purchasing a scooter from NIU.
Reply from NIU2024-08-13
Hi,
This is Johnson from NIU Customer Support. I noticed your review and I'm truly sorry to hear about the ongoing issues with our customer service/your vehicle. Thank you for bringing this to our attention.
To ensure we address your concerns effectively, could you please provide the email address or phone number you used when reaching out to us? If you have a ticket number and RMA order number from previous communications, kindly share that as well. This will help us to locate your file and expedite the resolution process. Please be assured that the service center follows strict and professional inspection process. However, regarding the warranty, we are always open to hear from our customers and work towards clearing up such issue, please provide more details, we would be able to forward the details to the relevant team for investigation again.
We're committed to resolving your issue as swiftly and smoothly as possible.
Warm regards,
Johnson
NIU Customer Support Team
Good luck to buying a niu product then something happens to it! Impossible to fix without spending massive money. After warranty you buy niu moped twice.!
Reply from NIU2024-08-08
Hi there,
This is Johnson from NIU Customer Support. Thank you for bringing this to our attention.
If you have an issue with NIU products and need further assistance to resolve the issue, you can use our store finder to contact a local dealer near you https://www.niu.com/en/niu-store-finder/find-store, the dealer will inspect the product and inform the final quotation as it is not covered by our warranty. Also, if you have reached out to us, please provide the details, the email address, or the phone number you used when reaching out to us. If you have a ticket number from previous communications, kindly share that as well. This will help us to locate your file and expedite the resolution process.
If you haven't gotten in touch with us and you're using a NIU moped, please contact us through the following means:
Email: [email protected]
Chat: Head to: shop.niu.com, and Press the chat button on the right side of the website
Hotline:
+1(888) 241-0666 (English)
( Service time: Mon - Fri, 11:00 - 20:00 EST )
+33-0805-980-421 (French)
+49-800-588-9224 (German)
+34-800000006 (Spanish)
( Service time: Mon - Fri, 11:00 - 20:00 CET )
We're committed to resolving your issue as swiftly and smoothly as possible.
Warm regards,
Johnson
NIU Customer Support Team
My scooter was delivered a little over a week ago. The day after setting it up, the Bluetooth stopped connecting. I contacted customer service directly through their support page and got no response (and still, a week later have yet to get a response).
I followed up a couple of days later via the website chat after having problems with the theft alarm kicking in while I had my scooter with me on the train - having no way to disable the alarm without the app, which requires a Bluetooth connection). The customer support agent on the chat was a joke, clearly just listing items from some kind of checklist, some of which having no apparent relevance to my problem. Ultimately, after spending an hour trying random things suggested by the chat agent, they had to forward on to someone more technical and promised that it would be a “high-urgency” request, since I needed to be able to rely upon my scooter for daily commuting. It’s now been 4 days since that urgent request and still I have heard nothing.
Thus far, I haven’t even received a courtesy email to acknowledge that my requests were received, from either interaction. And yes, I have checked junk mail.
The problem I am having with the Bluetooth appears to be a relatively common issue, but the online forum advice involves removing parts of the scooter and disconnecting wires from the battery, which is pretty scary for a brand-new $1000 vehicle. But after being completely let down by support, it appears I am left with the choice of taking that risk or returning the scooter.
Aside from the Bluetooth issue and the dreadful support, the scooter itself has been just what I wanted it to be. But I will definitely advise others to beware of this vendor, given my experiences thus far.
UPDATE: Contacted the email in the response on 7/29 @ 6am ET. Will update if there is any response or progress.
UPDATE #2: received a response on 7/30, but the responder didn’t seem to have read the full description I sent, since they recommended things I had already told them I had tried and did not work. I responded as such and got a further response on 7/31 which helped me resolve the Bluetooth issue, but I still am not able to lock/unlock by proximity of my phone and the scooter, so I’ve replied and asked for further guidance. I’ve updated my review to 2*… at least I am getting some support now, but it still shouldn’t be this hard.
Reply from NIU2024-07-29
Hi there,
This is Johnson from NIU Customer Support. Sorry for the late response. I noticed your review and I'm truly sorry to hear about the ongoing issues with our customer service. Thank you for bringing this to our attention.
To ensure we address your concerns effectively, could you please email us at [[email protected]] with the specific model of the device and the email address or phone number you used when reaching out to us? If you have a ticket number from previous communications, kindly share that as well. This will help us to locate your file and expedite the resolution process. Please rest assured that our relevant team will reply to you within 48 hours.
We're committed to resolving your issue as swiftly and smoothly as possible.
Warm regards,
Johnson
NIU Customer Support
Do not purchase a NIU product. The product itself is not bad, but if anything happens to your scooter, and they do have a lot of errors, the company has the worst customer service I have ever worked with in my life. They fixed my scooter and then sent me the wrong one back. They sent my scooter to a different customer. The one I received is beat up and in terrible shape. I have spent months trying to get the customer service department to fix the problem that they acknowledged and the only solution so far is that they offered me new grip tape for the scooter that is not mine. They also have a customer service model where there are no managers, so you can never talk to anyone that can make a decision or fix a problem. Look for a different company with better customer service.
Reply from NIU2024-07-25
Hallo,
Hier ist Johnson vom NIU-Kundendienst. Ich habe Ihre Bewertung gesehen und es tut mir wirklich leid, von den anhaltenden Problemen mit Ihrem Fahrzeug zu hören. Vielen Dank, dass Sie uns darauf aufmerksam gemacht haben.
Was Ihr Anliegen betrifft, bedeutet die IP54-Einstufung, dass Ihr Produkt vor Verunreinigungen durch begrenzte Mengen Staub und andere Partikel geschützt ist. Darüber hinaus können Sie sicher sein, dass es vor Spritzwasser aus allen Richtungen geschützt ist. Es wird jedoch nicht empfohlen, den Roller bei starkem Regen zu verwenden.
Seien Sie versichert, dass das Servicecenter einem strengen und professionellen Inspektionsprozess folgt. Wir sind immer offen für Rückmeldungen unserer Kunden und arbeiten daran, solche Probleme zu klären. Wenn Sie einige Fotos oder Videos teilen könnten, die zeigen, dass das Problem nicht durch körperliche Gewalt oder unsachgemäßen Gebrauch verursacht wurde. So könnten wir die Details zur Untersuchung an das entsprechende Team weiterleiten.
Um sicherzustellen, dass wir Ihre Anliegen effektiv bearbeiten, könnten Sie uns bitte die E-Mail-Adresse oder Telefonnummer mitteilen, die Sie bei der Kontaktaufnahme mit uns verwendet haben? Wenn Sie die RMA-Nummer oder Ticketnummer aus früheren Mitteilungen haben, teilen Sie uns diese bitte ebenfalls mit. Dies hilft uns, Ihre Akte zu finden und den Lösungsprozess zu beschleunigen.
Wenn Sie noch keinen Kontakt zu uns aufgenommen haben und einen NIU-Tretroller verwenden, kontaktieren Sie uns bitte auf folgende Weise:
E-Mail: [email protected]
Chat: Gehen Sie zu: shop.niu.com und drücken Sie die Chat-Schaltfläche auf der rechten Seite der Website
Hotline:
+1(888) 241-0666 (Englisch)
(Servicezeit: Mo - Fr, 11:00 - 20:00 EST)
+33-0805-980-421 (Französisch)
+49-800-588-9224 (Deutsch)
+34-800000006 (Spanisch)
(Servicezeit: Mo - Fr, 11:00 - 20:00 MEZ)
Und wenn Sie unser Moped-Produkt verwenden, senden Sie bitte eine E-Mail an: [email protected]
Wir sind bestrebt, Ihr Problem so schnell wie möglich zu lösen. so schnell und reibungslos wie möglich.
Mit freundlichen Grüßen,
Johnson
NIU-Kundensupportteam
I bought a scooter from niu EU website and i was told it would take about 2-7 working days to get it delivered to me but its been more than a week and they haven’t even sent it yet. Im quite disappointed . And plus they won’t even cancel the order after i asked them to.
Reply from NIU2024-07-23
Hi there,
This is Johnson from NIU Customer Support. I noticed your review and I'm truly sorry to hear about the order delay. Thank you for bringing this to our attention.
To ensure we address your concerns effectively, could you please provide the email address or phone number you used when reaching out to us? If you have a ticket number from previous communications and the order number, kindly share that as well. This will help us to locate your file and expedite the resolution process.
If you haven't gotten in touch with us, please contact us through the following means:
Email: [email protected]
Chat: Head to: shop.niu.com, and Press the chat button on the right side of the website
Hotline:
+1(888) 241-0666 (English)
( Service time: Mon - Fri, 11:00 - 20:00 EST )
+33-0805-980-421 (French)
+49-800-588-9224 (German)
+34-800000006 (Spanish)
( Service time: Mon - Fri, 11:00 - 20:00 CET )
We're committed to resolving your issue as swiftly and smoothly as possible.
Warm regards,
Johnson
NIU Customer Support Team
Wrong scooter model shipped, still waiting for any form of service!
I received the wrong scooter model. One week later after multiple emails, phone calls, and ticket submissions with photographic proof, and Niu has not even provided a return shipping label for the wrong scooter, much less initiated the shipment of the correct one, which I ordered 3 weeks ago.
Reply from NIU2024-07-19
Hi,
This is Johnson from NIU Customer Support. I noticed your review and I'm truly sorry to hear about the ongoing issues with our customer service/your vehicle. Thank you for bringing this to our attention.
We understand your frustration and disappointment, and we want to address this matter thoroughly. To assist you further, please provide us with the following information:
1. RMA Order Number
2. Order Number:
3. Additional Details: Any other information related to your case.
4. Email Address:
Our customer support team will review your case and re-evaluate the situation with the service center to ensure that your concerns are addressed appropriately.
We are committed to resolving this issue and restoring your confidence in our products and services. Your satisfaction is important to us, and we appreciate your patience as we work to resolve this matter.
Warm regards,
Johnson
NIU Customer Support Team
I had respect for Niu Scooters but I am very disappointed. The reason is the delivery and the treatment of customers. I was promised delivery in May but I have not received a delivery date yet. I would not recommend Niu as a trustworthy scooter dealer.They also deleted my review on theirs website.
I have a NIU motorbike. The whole journey with NIU has been problematic from the start. The 1st bike kept stopping mid ride, very dangerous. After several attempts at repair I had a eplacement bike that worked fine. I now have a problem with my batteries. I have contacted NIU several times but they have been, I am sorry to say, useless. They keep asking me to contact a local dealer, however there are no local dealers in my area anymore. Their dealer directory is completely out of date, very emberassing for this company. If I contact a bike shop they recommend to contact NIU. Very disappointed and could not recommend NIU. Juliane
Update 8/6/24- Dear Lucy I would love to contact you and for you to help me to resolve the issue, thank you. Maybe you could tell me how to contact you because all my attempts to contact NIU UK have failed and NU international have told me they cannot help. Yu dealer list is not up to date.
Kind regards Juliane
Reply from NIU2024-06-08
Hi Juliane,
This is Lucy from NIU Customer Support. I noticed your review and I'm truly sorry to hear about the issues with our customer service/your vehicle. Thank you for bringing this to our attention.
To ensure we address your concerns effectively, could you please provide the email address 、model、or phone number you used when reaching out to us? If you have a ticket number from previous communications, kindly share that as well. This will help us to locate your file and expedite the resolution process.
You can check if there is a local NIU authorized store near you by referring to the following link:
https://www.niu.com/en/find-store
We're committed to resolving your issue as swiftly and smoothly as possible.
Warm regards,
Lucy
NIU Customer Support Team
On April 14, 2024, I purchased the new NIU KQi 300X electric scooter from their website, with delivery expected from early April. I completed the order (#EUNIU6765), paid, and began waiting for the shipping confirmation email.
On April 16, having received no communication other than the order confirmation, I contacted customer support via chat. Their response was: "The KQi 300 Series product has not yet arrived at our warehouse in Europe. Please be patient for a few more days."
I decided to wait over 10 days and on April 29, I contacted customer support again, asking for an explanation for the delay. (Incidentally, the website still indicated early April as the delivery date for all orders.)
They replied saying, "The KQi 300X has arrived at the European port and is currently undergoing customs clearance."
Several days passed with no news. I contacted customer support again, and their response was always the same: the product is "currently undergoing customs clearance." I began to suspect this was indeed a scam.
After waiting another three days, on May 10, I called again. I received yet another excuse.
I decided to request the cancellation of the order and an immediate refund. The operator said they had processed the request and that I would receive information about the refund from the responsible team within 3-5 days.
Today, May 29, I have received no news, no refund, nothing. I contacted customer support again, and they said they would follow up with the team.
In two weeks, it will have been two months since I placed the order, and I am left without an electric scooter and without my money. I will never order from this company again, and I will advise friends and family against it.
Reply from NIU2024-06-08
Hi Alessandro,
This is Lucy from NIU Customer Support. We sincerely apologize for any inconvenience caused. The delay in logistics was indeed due to customs clearance issues. According to the latest update from our team, the KQi 300X for Europe is expected to arrive at our warehouse next week. Subsequently, orders will be shipped in the sequence they were placed. Please note that there might be delays in the refund process due to bank procedures. We would like to confirm if you have received the refund. If not, please contact us via email at [email protected], and we will assist you further.
We're committed to resolving your issue as swiftly and smoothly as possible.
Warm regards,
Lucy
NIU Customer Support Team
I brought in my Niu Mqi GT 70 3 months ago to a authorized repair shop and it’s been there since, the scooter it’s still under warranty and it needs a replacing FOC (for the second time) which hasn’t been shipped yet.
I tired to contact Niu after sales customer service several times explaining the issue (the part not being shipped yet) as many times, but still no actual useful response other than their copy and paste response, I still don’t know how long i’m gonna need to wait. seems like nobody knows anything and nobody has any responsibilities.
Ticket references: #157255 #153136 #155296
Reply from NIU2024-07-19
Hi Konok.
This is Lucy from NIU Customer Support. I noticed your review and I'm truly sorry to hear about the issues with our customer service/your vehicle. Thank you for bringing this to our attention.
We would like to know if your problem has been resolved. If not，please email our relevant team at [[email protected]] with ticket number. We will inquire about the progress of spare parts for you.
We're committed to resolving your issue as swiftly and smoothly as possible.
Warm regards,
Lucy
NIU Customer Support Team
I received my KQi300 P Kickscooter after two weeks of ordering it. The wait is long but it's worth it. The product is well packed in a nice box, with clear starting instructions to unbox and kickstart.
I took it for a ride and it was everything I expected. I only have experience riding sharing kickscooters but this NIU scooter is totally different. It's steady, fast, and easy to control.
So far no problem, I give it a 5 star
Disappointing Customer Service Experience Amid Technical Glitch
While I've been satisfied with NIU's scooter product, my recent experience with their customer service has left much to be desired. The website glitch preventing submission of my repair request, purportedly due to the phone number length, has been frustrating. Providing my standard 11-digit phone number (which I use for 10+ years by now in my home country) proved insufficient for the website's validation system, rendering me unable to proceed with the repair request process.
Despite multiple attempts to resolve the issue via email, no solution was offered. NIU's customer service team failed to acknowledge the urgency of the situation and neglected to provide alternative methods to forward my repair request to the necessary department. This oversight is particularly egregious, as it left me stranded without recourse for resolving the critical issue with my scooter.
NIU needs to improve their responsiveness and offer better support avenues for customers facing technical difficulties. While their products may be commendable, the customer service experience leaves much to be desired. I hope they address these shortcomings promptly to enhance overall customer satisfaction.
Reply from NIU2024-04-26
Hi Zoltán Nagy,
This is Johnson from NIU Customer Support. I noticed your review and I'm truly sorry to hear about the ongoing issues with our customer service. Thank you for bringing this to our attention.
To ensure we address your concerns effectively, could you please provide the email address or phone number you used when reaching out to us? If you have a ticket number from previous communications, kindly share that as well. This will help us to locate your file and expedite the resolution process.
We're committed to resolving your issue as swiftly and smoothly as possible.
Warm regards,
Johnson
NIU Customer Support Team
I've been using a NIU scooter for a year now, and despite some minor issues, the scooter itself is good. However, the company's service has been consistently poor. The individuals at the service center lack sense and don't prioritize customer care, tarnishing the company's image. I strongly advise people to reconsider before making a purchase due to the unsatisfactory service. I completely disagree with the level of service provided.
Reply from NIU2024-05-06
Hi Ranjan,
This is Lucy from NIU Customer Support. I noticed your review and I'm truly sorry to hear about the issues with our customer service. Thank you for bringing this to our attention.
To ensure we address your concerns effectively, could you please provide the email address or phone number you used when reaching out to us? If you have a ticket number from previous communications, kindly share that as well. This will help us to locate your file and expedite the resolution process.
We're committed to resolving your issue as swiftly and smoothly as possible.
Warm regards,
Lucy
NIU Customer Support Team
I now been waiting one month for theme to repair my scooter, and they gone radio silence. They are not answering my email, and repair service hasn’t been moving since 15.2!
Don’t buy from this company!
Reply from NIU2024-05-06
Hi Maria,
This is Lucy from NIU Customer Support. I noticed your review and I'm truly sorry to hear about the ongoing issues with our customer service/your vehicle. Thank you for bringing this to our attention.
To ensure we address your concerns effectively, could you please provide the email address or phone number you used when reaching out to us? If you have a ticket number and RMA work order number from previous communications, kindly share that as well. This will help us to locate your file and expedite the resolution process.
We're committed to resolving your issue as swiftly and smoothly as possible.
Warm regards,
Lucy
NIU Customer Support Team
My kqi air got stolen because the delivery company did not ask for a signature upon delivery. I got the document needed to start an investigaton yet the customer support never bothers to reply to my emails. I just lost a 1000 euro because of this. Unprofessional and not to be trusted
Reply from NIU2024-05-06
Hi Niels，
This is Lucy from NIU Customer Support. We sincerely apologize for any inconvenience caused to you. We noticed your review and we're truly sorry to hear about the issues with our customer service/your vehicle. Thank you for bringing this to our attention.
To ensure we address your concerns effectively, could you please provide the email address or phone number you used when reaching out to us? If you have a ticket number from previous communications, kindly share that as well. This will help us to locate your file and expedite the resolution process.
We're committed to resolving your issue as swiftly and smoothly as possible.
Warm regards,
Lucy
NIU Customer Support Team
Disappointing Experience with NIU Scooter - Buyer Beware
I recently purchased the NIU QK1 Pro, and my experience has been extremely disappointing. The scooter is now discontinued at their branch, making it impossible to find tires. Despite my efforts to address this issue by visiting the store, calling multiple times, and messaging through the app, there has been no helpful response. It’s disheartening that they seem indifferent to customer concerns. I cannot recommend buying their product due to the lack of support and availability of essential parts.
Reply from NIU2024-05-06
Hi Maz,
This is Lucy from NIU Customer Support. I noticed your review and I'm truly sorry to hear about the issues with our customer service/your vehicle. Thank you for bringing this to our attention.
To ensure we address your concerns effectively, could you please provide the email address or phone number you used when reaching out to us? If you have a ticket number and RMA work order number from previous communications, kindly share that as well. This will help us to locate your file and expedite the resolution process.
We're committed to resolving your issue as swiftly and smoothly as possible.
Warm regards,
Lucy
NIU Customer Support Team
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