Nordic Knots

Excellent experience

Excellent experience from ordering online to delivery. I would highly recommend it

The process was fine but sone problems

The process was fine, but the delivery and some specs were not. The tube that the rug was enrolled in was broken in half which left stretch marks across the center of the rug which doesn’t seem to go away. Also, the rug was 3” short on both sides which effects where I thought the rug would fit. May need to return it. Your thoughts?

Excellent!

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Gorgeous highly saturated rug

UPDATE: Upon leaving my original review (below) Nordic Knots reached out to rectify the issue, which was unexpected and very appreciated. Even in getting a product that did not initially meet my expectations, is great knowing the team at Nordic Knots does stand by their product and will work address issues customers have, which is a big positive. Original review: Gorgeous highly saturated rug. Unfortunately it sheds a lot and for the price I expected better quality on that front.

Fast delivery

Fast delivery. High quality, beautiful, natural rugs!

10/10

always very responsive and helpful, beautiful quality.

Excellent customer service before…

Excellent customer service before purchase when I had queries and the same can be said for delivery and post delivery care instructions.

Replacement rugs arrived yesterday

The new rugs arrived yesterday. They look great & their quality seems perfect for the space.

Lovely rug that’s fraying

The rug is lovely, I am concerned as I’ve had it for less than a month, caring for it following Nordic knots instructions, and there is already fraying. I’m hoping this isn’t an indication of things to come but more of a settling-in period. Hoping. *edit Nordic Knots contacted me and helped to resolve the issue - customer service is paramount and they took every consideration - I recommend this company without hesitation.

Beautiful Rug & Great customer service

Great customer service, beautiful rug I had ordered for a client, easy tracking and arrived on time.

Quality rugs with so much style

This is the second order placed with Nordic Knots - a total of five rugs so far, and each gorgeous rug has impressed in terms of style and quality.

Very quick and efficient

Very quick and efficient. All as described and great quality,

Excellent quality.

Aaron BearUnited States · 2 reviews · Verified · Experienced 2026-07-18 · Posted 2026-07-18

The best rug I’ve ever purchased

The best rug I’ve ever purchased. I wish I would have bought a bigger one.

Really happy with the quality of this…

Really happy with the quality of this rug. The color works in my neutral space and the pattern creates enough visual interest and texture to make it stand out. The wool is soft and shedding has been minimal.

Brilliantly easy website

Brilliantly easy website, perfect measurements, superb quality.

Beautiful Products, Uneven Custom Experience

As a designer, I have specified NK rugs many times over the years, both from their stock collections and as custom pieces (custom sizes and shapes). My experience with their stock rugs has consistently been excellent. The product quality is beautiful, deliveries have been reliable, and the overall process has always been smooth. Unfortunately, my experience with custom orders has been quite different and has fallen short of the level of service I expected from a high-end brand. Communication and responsiveness were lacking throughout the process, and it was difficult to reach a dedicated point of contact or receive timely updates. As a repeat trade partner, I also expected a greater sense of collaboration, ownership, and willingness to help navigate the custom process. The rugs themselves are truly beautiful, which makes this feedback all the more disappointing. While I would continue to specify their stock collections with confidence, I would likely explore other options for future custom projects unless the customer experience improves.

Not the best experience but quick to apologise and take remedial action

Not the best experience. Received a rug which was really poor quality- it wasn’t even straight along one of the sides, with the 2 ends different widths. Sent in pictures and they agreed it was faulty. Had to fight for the return postage to be paid- it’s a massive hassle returning items because of new customs rules now we’re not in the EU. Refunds are issued 14 days after the item is received. I then found they had taken off the value of the postage, having agreed not to. Whole process start to finish 6 weeks for a poor quality/ faulty rug. Update: Nordic Knots contacted me swiftly after I left this review and read through all the contacts/ genuinely listened to what I had to say. They apologised and offered me compensation which was gratefully received. I have amended the review rating accordingly.

Terrible service so far

Terrible service so far. I have ordered curtain and Roman blinds but have still not received the items or an ETA on when they will arrive despite asking 8 times. The customer service is very poor and I am left chasing constantly for updates, with a lack of response and emails going unanswered. Much of their online marketing clearly states a 1-3 week turnaround for made to measure, but this is misleading in my experience. I was told the Roman order blind was never put through after a month had passed, but still not update on when they would arrive. I explained throughout that timings were important as I'm heavily pregnant and needed the blinds installed before I give birth, which now won't happen. For a company which presents itself as high end (and is expensive) the customer service is awful and stressful. They have taken payment in full upfront and I still have no idea when or whether these curtains will ever arrive. Wish I'd opted for something else. I would save your money and avoid!

This custom rug was our second rug from…

This custom rug was our second rug from Nordic Knots. Not as smooth as our first time as after inquiring about the order 3 months after ordering, I was told that there had been a mistake and the order had not been placed. Nordic Knots did offer a partial refund, so I placed the order again and waited another 3 months. In June (I believe the date was June 11) I received an email that the rug was ready for delivery. I kept checking for a delivery date but did not hear anything from the delivery folks. I reached out to Nordic Knots regarding the delay in delivery. They sent a contact number and an email address for the delivery company. I called on about June 18 and was told I would be contacted “in a few days.” I heard nothing and finally called again July 1. I also sent an email on that date. I was finally contacted by the delivery company and the rug was delivered July 7, almost an entire month after it was available to be delivered. We do love the rug, but the error in the initial ordering process and the long delay in getting the rug delivered (after it was ready for delivery) were very frustrating. I hope Nordic Knots initiates some type of status reports for customers so that customers have a clear understanding of how their order is progressing. I also hope the delivery process improves.