The ultimate Point of Sale solution for your business. The NRS POS+ bundle comes with everything you need to run your store including a set of reliable hardware & state-of-the-art software with store management tools to help your business grow!
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Is National Retail Solutions legit?
National Retail Solutions (nrsplus.com) has a 4.6 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Business Services and its reputation is excellent. 89% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 80% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-09-02.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff for providing clear explanations, remaining patient throughout the process, and resolving technical issues efficiently. Consumers note that the support team is very professional, ensuring that users can easily navigate their point-of-sale systems and quickly get back up and running smoothly.
However, some customers also noted issues with customer support response times, mentioning long waiting periods on calls and difficulties getting timely answers from agents. Some people were dissatisfied with difficulties in reaching helpful representatives, experiencing unreturned messages, and dealing with entirely unresolved problems after multiple frustrating attempts.
Auto-generated from all reviews of this business. For reference only.
Directing my review to tech support Rahul Singh. On Sunday 9/7/2025 I encountered an error on my POS. I called in and Rahul was my support and let me tell you he was the best and most efficient tech support I have received thus far. He was very patient and helpful. He was able to restore my pos within 10-15 minutes. Needless to say I had a glitch in my system that restricted use of my pos and loss of business.
Thanks Rahul
Upen Patel
Reply from National Retail Solutions2025-09-19
Thank you for your feedback, Upen! We strive for top-notch, efficient products and services - and your feedback assists us in achieving this. We hope that NRS continues to be the best fit for your business. We're glad that Rahul was able to provide excellent customer service!
Very kind very patient very polite
Got the issue resolved very good guidance good follow up.
Reply from National Retail Solutions2025-09-09
Thank you, Syed! We’re glad the issue has been resolved. Please don't hesitate to reach out to us again if you have any further questions. We're here to help!
Very good experience given by there employee swarupa
Reply from National Retail Solutions2025-09-03
We’re happy to hear Swarupa gave you such a positive experience. Thanks for sharing!
PS: It’s super easy to earn $$ for referring friends to NRS. See details at nrsplus.com/refer.
Very kind, patient and gentle customer support lady Miss Maria Isabel. Really appreciate the way she explained me each and everything related to the issue I faced with my register. Thank you so much for serving me.
Reply from National Retail Solutions2025-09-03
We’re so glad Maria was able to provide you with excellent customer care. Thank you for sharing your experience!
Worst credit card/ register company I’ve been a businessman for over 15 years and never had I had any problems with my other credit card company until I got a register with NRS. I had problems with the money that was going into my bank account it showed a whole different amount than what it showed on the register and it was missing. I called them multiple times to get it fixed and they said they were going to fix it. 4 weeks later and I still have the same problem every time I call they just hang up and don’t solve the issue. I’m sick and tired of calling them everyday and still not get anything solved and even when asking for a supervisor they won’t let you talk to one, they say they’ll transfer the call but they just end up hanging up.
Worst credit card company I’ve dealt with. Whenever there’s an issue or I need help I give them a call and talk to them about my problem and they say they’ll transfer me to someone else and I stay on the line for hours and they end up hanging up the call and that’s not the first time I’ve had them hang up on me, it’s multiple times and my issues are still not solved.
Best customer service! I don’t remember the gentleman name but I appreciate his patience through this process. It’s took us 40 mins to resolve and he didn’t put me on hold, he was responsive and kept asking me for pictures and updates on my screen.
Thank you.
Reply from National Retail Solutions2025-08-19
Thanks for taking the time to leave a review! We’re so glad our team stayed with you through the process.
Hello,
If I had known that I would need to call over and over just to make my POS system work, I would have never purchased it.
I still do not have a portal login, and without it, I can’t do anything. Every time I call, I get transferred to the credit card integration department, where many people have no idea how the POS works.
For something as simple as making small changes or submissions, this process has become a nightmare. This feels like a betrayal of trust.
I trusted you and your company, but after paying so much, I am left frustrated. I still owe $750, and once that is done, I will cancel this service.
Shame on your company for making one business owner call so many times and still not receiving help. Enjoy the money you made from my time and frustration — it won’t last long.
I believe in God, and I know karma will take care of the rest.
— Ravi
Reply from National Retail Solutions2025-08-19
Hi Ravinder, we’re sorry to hear about your experience and appreciate you bringing this to our attention. We’re currently reviewing the details with our team to better understand what happened and trying to reach you at the phone number that we have on file. Please contact us at 973-438-3144, Monday–Friday, so we can address your concerns directly and work toward a resolution.
Hey I have big issue in nrs pos today 8-16-2025 Rahul singh is helping me out so smoothly it’s nice to recommend for good growth.. thank you Rahul singh for help
Reply from National Retail Solutions2025-08-19
We’re happy Rahul was able to resolve your issue smoothly, Roni. Thank you for sharing!
Last time, my credit card reader was stolen, but the staff was very kind and promptly replaced it with a new one, which helped minimize business losses. I'm very grateful. Overall, I'm very satisfied with the speed with which the process was completed.
Reply from National Retail Solutions2025-08-11
We’re happy to hear our team could quickly replace your reader and minimize downtime. Thank you for your kind words!
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