The ultimate Point of Sale solution for your business. The NRS POS+ bundle comes with everything you need to run your store including a set of reliable hardware & state-of-the-art software with store management tools to help your business grow!
Written by the business, not verified by us.National Retail Solutions (nrsplus.com) has a 4.6 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Business Services and its reputation is excellent. 89% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 80% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-09-02.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff for providing clear explanations, remaining patient throughout the process, and resolving technical issues efficiently. Consumers note that the support team is very professional, ensuring that users can easily navigate their point-of-sale systems and quickly get back up and running smoothly. However, some customers also noted issues with customer support response times, mentioning long waiting periods on calls and difficulties getting timely answers from agents. Some people were dissatisfied with difficulties in reaching helpful representatives, experiencing unreturned messages, and dealing with entirely unresolved problems after multiple frustrating attempts.
Auto-generated from all reviews of this business. For reference only.His name Rahul Singh ext 1239 he helped me and he give execilant service and solve my problem yesterday April and call back again for ask everything ok
We strive to treat our customers like NRS family! We pride ourselves on offering products and services that best aid in the growth of your business. We're glad to hear that Rahul was able to assist you with your concerns. Thanks for the review!
she was very helpfull, understand problem quick and solve faster then i thought .
Thanks for the review! We strive to provide quick and efficient customer service, so there are no disruptions to your business. We're glad to hear that this is the experience you were provided!
Nice guys.. Quick problem solver..
Thanks for the review, Navraj! We strive to provide quick and efficient customer service, and we're glad to hear that Rahul was able to provide this for you!
Thanks for the review! We're glad to hear that Swarupa was able to assist you!
Thank you for Sendy for your great support and patience. You been super helpful
Thanks for the review, Wajdi! We strive to treat our customers like NRS family!
Rahul singh is helpful person, very good experience with rahul singh
Thanks for the review, Garry! We're glad to hear that Rahul was able to assist you!
Rahul Singh ext 1239 Give 5 stare Service to recover my Nrs system Thanks a lot
Thanks for your review! We're glad that Rahul was able to assist you with your recovery! We strive to provide services that aid in the growth of your business!
Thanks for the 5 stars, Robin!
The worst company i have ever dealt with. They constantly have problems. I have had 2 business set up with them for almost 7 years and the tech support is useless most of the time. I have had inventory issues where for almost 3 months no inventory was being tracked and then I had to audit my whole store of over 3000 items to correct the issue. When I asked at least not to pay my $99 for the month that the system was down they said you are renting the license and that has nothing to do with if the cloud is working or not. I run my business remotely and I have been logged out of my app and the portal for almost 2 weeks and counting. This has happened several times before but never this long. I always hear my ticket is high priority and I will get a call back from a technician but in 7 years with this mickey mouse company I have not received one call back or ever successfully got a hold of a manager. Looks like I'm going to have to bite the bullet and spend $4,000 to buy a pos from a different company that works and cares about their customers and their businesses
Hi Brian, Our development team is looking into your account to see what the cause of your inventory issues is. There are usually quick fixes for these technological issues. However, we apologize for the inconvenience that you have experienced. We strive to provide customer service that is quick and communicative. Give us a call at 973-438-3144, Mon-Fri, so we can gather more information on your account and come to a collective resolution. We value you and appreciate your feedback.
We're glad to hear that David was able to assist you with your concerns! Thanks for the review!
STAY AWAY FROM THIS COMPANY. Worst service ever! A lot of hidden fees and they don’t send the batch when they’re supposed to and it’s always missing! I highly recommend you stay away from this company if you want to avoid the stress and the headaches. Also the way they deposit the batch is confusing and frustrating. Do yourself and mental health a favor and stay away from this company
Hi Essa! We have sent your concerns to the Pay Team here at NRS. We pride ourselves in full pricing transparency and we value your feedback. Please feel free to contact us at 973-438-3144, Mon-Fri, so that we can come to a resolution together!
Name Rahul Singh Etn no 1239 Had a very good and knowledgeable discussion
Thanks for the review! We're glad to hear that Rahul was able to assist you!
rahul singh such a great person really helpful his ext 1239
Thanks for the review, Ajay!! We're glad to hear that Rahul was able to assist you!
SWARUPA MADEM It help me lot out of my NRS Software issue. I am Thankfully to Her.Its doing Amazing Work today I am So Happy to solve My Issue
Thanks for the review, Minesh! We strive to offer the best products and services to our customers. We're glad to hear that Swarupa was able to assist you with your concerns and make sure everything is running smoothly!
Had no problem rahul singh help me with my problem and was very helpful
Thanks for the review, Kush! We're glad that Rahul was able to assist you with your concerns. We value your feedback, so please don't ever hesitate to reach out!
Thanks for the review, Francisca & Martin! We hope NRS continues to be the best fit for your business!
Rahul Singh is very easy to talk and very understanding and very polite to show you how to operate your system five star for him
Thanks for the review, Kashan! We're glad to hear that Rahul was able to assist you through the processes!
Thanks for the review! We're glad that Swarupa was able to assist you with your concerns!
Rahul Singh was great. Helped me out when I needed it most. Keep up the good job
We're glad that Rahul was able to provide you with excellent customer service. We strive to offer the best products and services possible to our businesses! Thanks for the review!
Horrible for restaurants and they will use your store to advertise there business on the pos screen. Not user friendly and way overpriced. They won't return my equipment, charged me monthly fee when I canceled, and originally signed me up for a processor that ended up canceling my account after NRS made me pay for the equipment. Then had to wait months the for a new processor. Didn't technically use the system for the first 6 months while getting charged and again now won't return my equipment. My sales rep never returns messages and overall the customer service is horrible. They claim 24hr tech support but after hours is a call center that takes your name and number down. Stay away and triple check everything.
We're sorry to hear about your 1-star experience. We offer plug-and-play POS systems of multiple variations, along with around-the-clock services that offer assistance to any degree in setup and operation. We also offer different packages that cater to businesses' financial abilities. Please don't hesitate to contact us so that we can come to a common ground solution. Call us anytime Mon-Fri at 973-438-3144.
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