Suuarupa thank you you much for help me
Reply from National Retail Solutions2026-06-22
Thanks for the review, Hasham! We're glad to hear that Swarupa was able to assist you! Don't hesitate to reach out if you have any questions!
About National Retail Solutions
Data updated- Website
- nrsplus.com
- Category
- Business Services
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 85 reviews
- Replies to negative
- 80% (8/10)
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About this business
The ultimate Point of Sale solution for your business. The NRS POS+ bundle comes with everything you need to run your store including a set of reliable hardware & state-of-the-art software with store management tools to help your business grow!
Written by the business, not verified by us.Is National Retail Solutions legit?
National Retail Solutions (nrsplus.com) has a 4.6 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Business Services and its reputation is excellent. 89% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 80% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-09-02.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff for providing clear explanations, remaining patient throughout the process, and resolving technical issues efficiently. Consumers note that the support team is very professional, ensuring that users can easily navigate their point-of-sale systems and quickly get back up and running smoothly. However, some customers also noted issues with customer support response times, mentioning long waiting periods on calls and difficulties getting timely answers from agents. Some people were dissatisfied with difficulties in reaching helpful representatives, experiencing unreturned messages, and dealing with entirely unresolved problems after multiple frustrating attempts.
Auto-generated from all reviews of this business. For reference only.What people say
Rahul is very excellent service finish…
Rahul is very excellent service finish fast really help full person his extension 1239 100% SETI’s five June 16/26. 9:30 am
Reply from National Retail Solutions2026-06-19
Thanks for the review, Kartik! We're glad to hear that Rahul was able to assist you!
Rahul ext 1239 was able to help me…
Rahul ext 1239 was able to help me solve the problem with Petro side and usually every time I call he’s the one that answers. I would recommend they need to be open from 5am-10pm 7days a week.
Reply from National Retail Solutions2026-06-19
Thanks for the review, Avi! We're glad to hear that Rahul provided you with excellent customer service. We value our customers and appreciate your feedback. Please don't hesitate to call us if you have any questions!
Saad from Nrs pos had one of the best…
Saad from Nrs pos had one of the best customer service and was able to fix a problem that I’ve been dealing with for the past month this guy deserves a raise I’m very pleased.
Reply from National Retail Solutions2026-06-15
Thanks for the review, Aya! We strive to provide excellent customer service, and we're glad to hear that Saad was able to provide this for you!
Syndy great job
Reply from National Retail Solutions2026-06-11
Thanks for the review, Cameron! We're glad to hear that we were able to provide you with excellent customer service!
Darcy best
Darcy best ,help me alott
Reply from National Retail Solutions2026-06-08
Thanks for the review, Zafer! We're glad to hear that Darcy was able to assist you!
CINDY WAS VERY HELPFUL AND SO NICE
Reply from National Retail Solutions2026-06-08
Thanks for the review, Jose! We're glad to hear that Cindy was able to provide you with excellent customer service!!
Very satisfied…
Very satisfied…. Very polite with customer Service provided by NRS employee Miss Swarupa
Reply from National Retail Solutions2026-05-29
We're glad to hear that Swarupa provided you with excellent customer service! Thanks for the review!
i had good experience and great…
i had good experience and great support. she help me for solving all issues. thank you.
Reply from National Retail Solutions2026-05-29
Thanks for the review! We strive to provide excellent customer service and we're glad to hear that this is the experience you received!
System Reinstalled
I would like to appreciate the support provided by Saad alam khan during the system re-installation process. He was very patient, calm, and polite while guiding me through each step. The explanations were clear and easy to follow, which made the entire experience smooth and stress-free. Even though I had to report the same issue multiple times, Saad never made me feel hesitant or uncomfortable. He handled everything professionally and remained supportive throughout. Truly a great support experience.
Reply from National Retail Solutions2026-05-22
We understand the importance of having systems in place to decrease the chances of disruptions in your daily flow of business. We're glad to hear that Saad was able to assist you with every step of the way. Please don't hesitate to reach out if you have any questions or concerns. Thanks for the review, Dan!
Mr rahul Singh , fast service , quick fix , nice to talking . Thanks for help
Mr rahul Singh . quick fix problem , very kind, nice talking to you , thanks for your help.
Reply from National Retail Solutions2026-05-21
We strive to have quick and efficient customer service, and we're glad that this was the experience Rahul provided for you! Thanks for the review!
Great costumer service by rahul singh…
Great costumer service by rahul singh ext 1239.
Reply from National Retail Solutions2026-05-21
Thanks for the review, Gurpreet! We're glad to hear that Rahul was able to provide you with excellent customer service!
Erik from pos support was awesome and…
Erik from pos support was awesome and great we talked to over 6 different people and they all just seemed confused and didn’t know what they were doing. Erik was awesome with us and i am very satisfied with his service and the way he assisted me thank you erik.
Reply from National Retail Solutions2026-05-14
Thanks for the review, Freddy! We value our customers and we're glad to hear that Erik was able to assist you with your concerns. We appreciate your feedback because it aids us in bettering our systems. Please give us a call anytime Mon-Fri at 973-438-3144 with your questions or concerns!
Sindy Garcia was very helpful while…
Sindy Garcia was very helpful while getting my register working again
Reply from National Retail Solutions2026-05-11
We're glad to hear that Sindy was able to assist you with your concern! We understand the importance of having quick and efficient customer service so your business does not have any disruptions. Please don't hesitate to reach out if you ever have any questions or concerns. You can reach us Mon-Fri at 973-438-3144. Thanks for the review!!
My Experience with National Retail…
My Experience with National Retail Solutions has been frustrating and disappointing. this has been one of the worst business decision I've ever made. while the National Retail Solution is unreliable, overprice, and far from the "easy, all-in-one POS solution", it claims to be. It falls short in several important areas. Customer support is even worse. Getting help is difficult, responses are slow. and when you finally do reach someone, the issue often isn't resolved. for something as critical as a payment system, that level of support is unacceptable. On top of that the pricing is misleading, what looks affordable at first quickly turns into a pile of extra fees, and you don't get nearly enough value in return. Overall, I strongly regret choosing NRS. It's frustrating to use. poorly supported, and not worth the money. i would not recommend it to anyone running a serious business.
Reply from National Retail Solutions2026-05-08
Hi, Mehul! Our specialized teams have attempted to reach you and have been unable to leave a voicemail due to a full mailbox. Please give your representative a call or call us at 973-438-3144, Mon-Fri, so that we can ensure that the contact information we have in your profile is the most current. We are transparent about our pricing and are committed to resolving your concerns. Please give us a call so we can come to a resolution together!
as pos system is okay but customer care
as pos system is okay but customer servicers it is no good at all and waiting time on call too long and sometime no one answer and too much fee for service I keep calling and I have to many case numbers , your company still my money
Reply from National Retail Solutions2026-05-04
Hi Hany! We have experts investigating your concerns. We will be reaching out so that we can come to a resolution together! We strive to treat our customers like NRS family, so we will be following up with you to ensure resolution!
She's so nice halp us for my pos
She's so nice halp us for my pos I like to talk with
Reply from National Retail Solutions2026-05-04
Thanks for the review! We strive to provide efficient customer service, and we're glad to hear that this is the experience you received!
Swarupa 0819 help me a lot from…
Swarupa 0819 help me a lot from starting to replace my pos screen to installing it getting my back up data and as well as fixing my card system very polit, helping and solution on point thank you
Reply from National Retail Solutions2026-05-01
We strive to provide quick and efficient customer service so that there are no disruptions to your business. We're glad to hear that Swarupa was able to assist you with your concerns! Thanks for the review, Rashmika!
ONE OF THE WORST CUSTOMER SERVICE.
ONE OF THE WORST CUSTOMER SERVICE. THEY KEPT CHANGING YOU EVEN YOU HAVE NO SERVICE. WHEN CALLED, THEY KEPT TRANSFERRING TO DIFFERENT DEPARTMENT. HORRIBLE COMPANY
Reply from National Retail Solutions2026-05-01
Hi! We strive to provide quick and efficient customer service! Please contact us at 973-438-3144, Mon-Fri, so that we can address your concerns and come to a resolution together.
Good work keep it up
Reply from National Retail Solutions2026-04-13
Thanks for the review, Amit! We strive to offer the best customer service, so that there are no disruptions in the growth of your business!
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