Slice Merchant Services is an award-winning U.S. based payment processing company with national headquarters in New Jersey. Slice is dedicated to helping businesses accept payments easily, securely, and affordably. We provide a full suite of merchant services, including credit card processing, point-of-sale systems, mobile payments, and business management tools designed to streamline operations and improve customer experiences. Our mission is to empower businesses with reliable technology, transparent pricing, and responsive customer support so they can focus on what matters most—growing their business.
Written by the business, not verified by us.Slice (startslice.com) has a 4.2 out of 5 rating on OK.one, based on 105 user reviews collected here. It is listed under Business Services and its reputation is good. 80% of reviews are 4 stars or higher and 16% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-10-24.
Reviewers overwhelmingly had a great overall experience with this company. Customers frequently praise the incredibly helpful staff members and the exceptionally smooth onboarding process that makes setting up new equipment completely simple and totally stress-free. Many consumers deeply appreciate the prompt communication and professional support provided by dedicated representatives throughout their entire business journey. However, some customers also noted noticeable issues regarding communication and responsiveness from certain staff members during their daily business interactions. A few other people also mentioned experiencing frustrating challenges when trying to reach representatives or receiving timely callbacks for necessary assistance.
Auto-generated from all reviews of this business. For reference only.Just got my Slice machine, Bill was amazing and explained the whole process. we got a set up with a free machine. super fast and simple
We're so glad to hear Bill made the process easy and took the time to explain everything. It's great that getting set up with your free Slice machine was fast and simple. We appreciate your support and look forward to helping your business grow!
Thank you for taking the time to offer your kind words. We are always here for you if you need further assistance.
Easy setup, great customer service. Everything worked perfect out of the box. Used it the first day and was paid the following day.
We're thrilled to hear that setup was easy, our customer service team was helpful, and everything worked perfectly right out of the box. We truly appreciate your support!
We’re glad to hear you found it very simple to use. We appreciate you taking the time to share your experience!
My business regret signing up for Slice. 1.) managing your items is so weird within their system. They trap you into a long term contract and you cannot use their equipment anywhere else after it’s even paid off. We have been with them for 2yrs. When we tried laying off the equipment they said it will cost over $3000. The whole system in general doesn’t cost that much. Do not sign with them.
Thank you for sharing your feedback. We're sorry to hear that your experience with Slice did not meet your expectations. We understand how frustrating it can be when there is confusion around menu management, equipment, or contract terms. Our goal is to be transparent about our agreements and to provide tools and support that help restaurants succeed. We'd appreciate the opportunity to review your account and address your concerns regarding your equipment payoff and contract. Please reach out to our Support team at [email protected] so we can look into your specific situation and work toward a resolution. We value your feedback and the time you've spent with us, and we'd welcome the chance to make things right.
We had a great experience working with Brian! Since this was all new to us, he made the entire process easy to understand by explaining everything clearly and patiently. He took the time to listen to all of our questions and answered each one with professionalism and a positive attitude. Brian was friendly, knowledgeable, and made us feel comfortable every step of the way. We truly appreciate his excellent customer service and highly recommend him to anyone looking for a smooth and stress-free experience.
We’re delighted to hear that Brian made the process easy to understand and helped make your experience smooth and stress-free. His patience, professionalism, and commitment to answering all your questions are exactly what we strive for. We’ll be sure to share your kind words with Brian. Thank you for your recommendation and for choosing us!
Very helpful and insightful rep Juan, thank you!!
We’re so glad to hear that Juan was helpful and insightful. We’ll be sure to share your appreciation with him. We truly appreciate your feedback!
Incredible customer service and good rates
We're happy to hear you had a great experience with our customer service and found our rates competitive. We truly appreciate your support and look forward to serving you again in the future!
Does not show all batches that haven’t been settled
We're sorry to hear you're having trouble viewing all unsettled batches. We'd like to learn more about what you're seeing so we can investigate and help resolve the issue. Please reach out to our support team at [email protected] so we can assist you.
We are dealing with Lauren and she has been very great to deal with. Always in contact with us and tries to help us with whatever we need. Even came again in person on opening day for our new location.
We're thrilled to hear that Lauren has provided such great support throughout your journey. She truly cares about our customers and goes above and beyond to make sure everything runs smoothly, so we're glad her dedication made a positive impact - including being there to celebrate your opening day. We appreciate your trust and wish you continued success at your new location. We're always here whenever you need us!
Michelle and everyone at Slice was super helpful and communicated very well. I was a bit hesitant too switch over but happy I did. They sent out a team to help me through setting up and using the new machine. Any small business should consider Slice.
We're so happy to hear that Michelle and the team made your transition to Slice a smooth one. We know switching systems can feel like a big step, so we're glad we could provide the support and communication you needed every step of the way. We truly appreciate your recommendation and look forward to continuing to support your business. Thanks for being part of the Slice family!
I have been extremely pleased with the service. It's been rare, but anytime we've had issues or questions they've always handled it quickly and professionally. I would recommend their services to anyone considering opening a business.
We're delighted to hear that you've been extremely pleased with our service. Providing prompt, professional support whenever questions or issues arise is a top priority for our team, and it's great to know that commitment has made a positive impact on your experience. We truly appreciate your trust in us and are grateful for the opportunity to support your business. Thank you for being a valued customer!
Lauren smith is an absolute sweetheart we thank her for stopping by she is absolutely very much helpful big thanks to her.
We're thrilled to hear that Lauren made such a positive impression. She truly cares about helping our customers, and we're fortunate to have her on our team. We'll be sure to share your wonderful feedback with her. Thank you again for your support and for taking the time to recognize Lauren's efforts!
Brian was knowledgeable, professional, and extremely responsive from start to finish. He took the time to understand my business needs, explained the available options clearly, and helped me choose the right solution for my company. The onboarding process was smooth, and Brian made sure all my questions were answered promptly. His customer service and attention to detail made the entire experience easy and stress-free. I highly recommend Brian Amorin to any business owner looking for payment processing solutions with Clover. Thank you for your excellent support and professionalism.
Thank you so much for your kind words and recommendation. It was truly our pleasure working with you and learning about your business needs. We are glad we were able to help simplify the process and find the right Clover payment solution for your company. Providing clear communication, responsive support, and a smooth onboarding experience is always our goal, so it's wonderful to hear that reflected in your experience. We sincerely appreciate your trust and the opportunity to earn your business. Thank you again for taking the time to share your feedback, and I look forward to supporting your business as it continues to grow.
Amazing company that always puts the customer first. I have only spoken to kind and helpful people when dealing with this company. 10/10 recommended
Thank you so much for your kind words and recommendation! We truly appreciate you taking the time to share your experience. Providing exceptional customer service is at the heart of what we do, and we're thrilled to hear that every interaction you've had with our team has been positive. Your support means a lot to us, and we look forward to continuing to serve your business for years to come!
I’ve had the opportunity to work with Lisa on complex cases, and she consistently handles them with a positive attitude and outstanding technical expertise. Having Lisa as a colleague is a true pleasure — she raises the bar for teamwork and service.
We're delighted to hear about your positive experience working with Lisa. Her technical expertise, dedication, and positive attitude make her an invaluable member of our team, especially when handling complex cases. We truly appreciate you taking the time to recognize her contributions, and we'll be sure to share your kind words with her. Thank you for your support!
I can't see or change anything in this slice app and nobody but an ai agent seems to be messaging me back in the chat section
Thank you for your feedback. We're sorry to hear you've had a frustrating experience with the app. We understand how concerning it can be when you're unable to view or make changes to your account and feel like you're not receiving support from a live person. Our support team reviews all customer inquiries, and while automated tools may assist with initial responses, we want to make sure your issue receives the attention it deserves. Please reach out to our support team directly at [email protected] with any details about what you're trying to access or change, and we'll be happy to investigate further and help resolve the issue. We appreciate you bringing this to our attention and apologize for the inconvenience.
Hi John, Ian left you a voicemail to help you solution your transaction issue. Please reach out to him directly for immediate assistance.
The agent was supportive and helpful in answering my questions
We're delighted to hear that our agent was supportive and helpful in answering your questions. We appreciate you taking the time to share your experience and look forward to assisting you again in the future.
Easy setup. Great support.
Thank you for your kind words. We aim to help our partners and are thrilled to hear you are getting the support you need.
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