Slice Merchant Services is an award-winning U.S. based payment processing company with national headquarters in New Jersey. Slice is dedicated to helping businesses accept payments easily, securely, and affordably. We provide a full suite of merchant services, including credit card processing, point-of-sale systems, mobile payments, and business management tools designed to streamline operations and improve customer experiences. Our mission is to empower businesses with reliable technology, transparent pricing, and responsive customer support so they can focus on what matters most—growing their business.
Written by the business, not verified by us.Slice (startslice.com) has a 4.2 out of 5 rating on OK.one, based on 105 user reviews collected here. It is listed under Business Services and its reputation is good. 80% of reviews are 4 stars or higher and 16% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-10-24.
Reviewers overwhelmingly had a great overall experience with this company. Customers frequently praise the incredibly helpful staff members and the exceptionally smooth onboarding process that makes setting up new equipment completely simple and totally stress-free. Many consumers deeply appreciate the prompt communication and professional support provided by dedicated representatives throughout their entire business journey. However, some customers also noted noticeable issues regarding communication and responsiveness from certain staff members during their daily business interactions. A few other people also mentioned experiencing frustrating challenges when trying to reach representatives or receiving timely callbacks for necessary assistance.
Auto-generated from all reviews of this business. For reference only.Teo was great and very helpful! He is saving me enormous amounts of money!
Thank you so much for your kind words! We're thrilled to hear that Teo was able to help you and make such a positive impact. Saving our customers money while providing great service is exactly what we strive for. We'll be sure to pass along your feedback to him!
Your service is GREAT. Eric & his very responsive staff are top-notch. Thee only downside is the price; 3.99% is super high and ends up as my last choice for service payments.
We truly appreciate you taking the time to share your experience. Eric and the entire team work hard to provide responsive, top-notch service, and it means a lot to hear that it made a difference. We look forward to continuing to serve you!
Lauren made my experience perfect, from working with us to resolve our old company to getting g us up and running on both my businesses, thanks Lauren
We're so glad to hear that Lauren made the process smooth and helped get everything set up across both of your businesses. She’ll really appreciate the shoutout. If you need anything going forward, we’re here to help—thanks again!
Our office had an excellent experience with Slice. Dylan our tech was amazing. Eric Vaughn our sales rep provided us with a solution to our current situation. Highly recommend Slice to anyone in need new services
We’re thrilled to hear that you had an excellent experience with our team. It’s great to know Dylan provided amazing technical support and that Eric Vaughn was able to find the right solution for your needs. We truly appreciate your recommendation and look forward to continuing to support your office moving forward!
We are so glad to hear your issue was resolved!
We love Wale . He’s the best
We agree! Wale is terrific!
Attention to detail and great follow up to questions
We really appreciate you noticing the attention to detail—it’s something we take seriously. Glad we could provide clear and helpful follow-up as well. Looking forward to working with you again!
Great with talking , very respectful
We’re glad to hear you had a positive experience and that our team was able to communicate clearly and respectfully. We truly appreciate your support and look forward to assisting you again in the future!
Could not tell my why my payment from Thursday of 4,500 dollars did not go into my bank account causing me to not make payroll on Friday
This is not the experience we strive for. We would appreciate the opportunity to speak with you directly to better understand your experience and make it right. Please contact us at [email protected] so we can review your concerns in detail.
Slice Services was excellent from start to finish. They were extremely attentive, kept me updated throughout the process, and had everything set up much faster than I expected. It’s rare to find a company that communicates this well and moves this quickly. Highly recommend their service.
We’re so glad to hear that your experience with Slice Merchant Services was smooth from start to finish. Our team takes pride in staying attentive, communicating clearly, and moving quickly to get everything set up for our partners. We truly appreciate your recommendation and your trust in us. If there’s ever anything you need, we’re always here to help!
Gary G was amazing in getting to the core of my issue, explaining it to me, and fixing it in record time. I couldn’t ask for more in this situation.
We’re thrilled to hear that Gary was able to quickly understand your issue and get it resolved for you. Providing clear, efficient support is exactly what we strive for, and we’ll be sure to pass along your feedback to him. We truly appreciate you taking the time to share your experience!
Keep getting conflicting info from different people I talk to and we need our acct immediately changed back to our original plan. We will pay the fee's at the end of the month like we always have. I have several thousand dollars worth of credit cards that I can't run because it keeps messing up my accounting program. this has been ongoing since April 3rd.
We’re really sorry to hear about the frustration and disruption this has caused you. Getting conflicting information and dealing with account issues—especially when it’s impacting your ability to process transactions—is not the experience we want for our customers. We understand the urgency of restoring your account to its original plan and ensuring everything works smoothly with your accounting system. Please reach out to us directly at [email protected] with your account details so we can prioritize this and get it resolved as quickly as possible. We’ll also review what’s caused the miscommunication to prevent this from happening again. Thank you for your patience—we’re committed to making this right.
We’re so glad to hear you’re enjoying the devices. It means a lot to us, and we’re committed to continuing to deliver reliable, high-quality solutions for your business. If there’s ever anything you need, we’re here to help!
We couldn’t agree more—Lauren truly is the best. We’re lucky to have her on the team, and we’re so glad she made a great impression. We’ll be sure to pass along your kind words!
Be careful with this company. When they offer you their service, they claim there are "no contracts"; however, when you finally try to terminate the service, they suddenly insist that you *do* have a contract. Ultimately—even after they have officially closed your account—they continue to bill you, doing so through a company called FINOVA Capital for the lease of the equipment that SLICE sent you. FINOVA now tells me that they are a separate entity and that their only role is to handle the equipment lease. STAY FAR AWAY FROM SLICE AND FINOVA. Their target audience consists of small businesses, and primarily those owned by Hispanic individuals. SCAM, SCAM, SCAM!
Please reach out to us directly at [email protected] with your account details so we can prioritize this and get it resolved as quickly as possible. We’ll also review what’s caused the miscommunication to prevent this from happening again. Thank you for your patience—we’re committed to making this right.
I can't say enough about Justin Deleon and Kantu who installed and helped us get set up. I just love this company and all that work for you!
We’re thrilled to hear about your great experience. Justin Deleon and Kantu will be especially happy to know their work made such a positive impact. We truly appreciate your partnership and are always here if you need anything.
took several calls however issue was corrected
Glad to hear your issue was resolved!
My short tenure at Slice highlighted a need for more experienced leadership. The management team prioritizes short-term financial gains over building lasting, trust-based relationships. Consequently, this focus has negatively impacted the company's reputation for integrity and reliability." Almost everyone I spoke with who was familiar with Slice Merchant Services had a negative view of the company, including some of their own clients. Complaints are rampant regarding high termination fees, deceptive contract terms, and difficult cancellation processes. Customers frequently report being trapped in expensive 48-month equipment leases, receiving poor service, and facing unexpected hidden fees."
Thank you for sharing your perspective. We’re sorry to hear that your experience and impressions did not reflect the standards we strive to uphold. We take concerns about leadership, transparency, and customer relationships very seriously. Our goal is to build long-term partnerships based on trust, clear communication, and reliable service. Feedback like yours is important and helps us identify areas where we need to improve. We also want to address the concerns you mentioned around contracts, fees, and cancellations. We aim to be upfront about all terms and provide support throughout the lifecycle of an account. If there are instances where we’ve fallen short, we want to know so we can investigate and make things right. If you’re open to it, we would appreciate the opportunity to speak with you directly to better understand your experience. Please contact us at [email protected] so we can review your concerns in detail. Thank you again for your feedback—it’s an important part of helping us improve.
The Sales rep Anthony, was a pleasure to work with. He gave us a great rate on our Services with Slice. Dealing with the Slice Customer service was goid too. Will recommend this company.
Thank you for the great review! We're so glad to hear Anthony was a pleasure to work with and helped secure a great rate for your services. It’s also wonderful to know you had a positive experience with our customer support team. We truly appreciate your recommendation and look forward to continuing to support your business.
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