Slice Merchant Services is an award-winning U.S. based payment processing company with national headquarters in New Jersey. Slice is dedicated to helping businesses accept payments easily, securely, and affordably. We provide a full suite of merchant services, including credit card processing, point-of-sale systems, mobile payments, and business management tools designed to streamline operations and improve customer experiences. Our mission is to empower businesses with reliable technology, transparent pricing, and responsive customer support so they can focus on what matters most—growing their business.
Written by the business, not verified by us.Slice (startslice.com) has a 4.2 out of 5 rating on OK.one, based on 105 user reviews collected here. It is listed under Business Services and its reputation is good. 80% of reviews are 4 stars or higher and 16% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-10-24.
Reviewers overwhelmingly had a great overall experience with this company. Customers frequently praise the incredibly helpful staff members and the exceptionally smooth onboarding process that makes setting up new equipment completely simple and totally stress-free. Many consumers deeply appreciate the prompt communication and professional support provided by dedicated representatives throughout their entire business journey. However, some customers also noted noticeable issues regarding communication and responsiveness from certain staff members during their daily business interactions. A few other people also mentioned experiencing frustrating challenges when trying to reach representatives or receiving timely callbacks for necessary assistance.
Auto-generated from all reviews of this business. For reference only.Smooth transition. Excelent communication.
We're so glad to hear the transition went smoothly and that our team’s communication met your expectations. We appreciate you taking the time to share your experience!
Our sales rep Travis was second to none. Truly a pleasure to work with. Above and beyond is very much what Travis did for us. The gentleman who did the back-end transfer from one unit to another was very helpful and very knowledgeable about our system and what needed done. Slice is going to be a great move for our business!
We’re thrilled to hear that Travis made such a strong impression and went above and beyond to support you, that’s exactly the level of service we strive for. We’re excited to be part of your business journey and truly appreciate your trust in Slice. If there’s ever anything more we can do to help, don’t hesitate to reach out.
It's been over a year since we been dealing with a billing issue. Has not be÷n resolved. Slice is well aware of.
We are sorry to hear this has been your experience and we would like to make it right. We would appreciate the opportunity to speak with you directly to better understand your experience. Please contact us at [email protected] so we can review your concerns in detail.
Teo was such a great sales person! Would recommend to everyone!
We’re so happy to hear that Teo provided you such a great experience. Your recommendation means a lot to us, and we’ll be sure to pass along your feedback to him. We look forward to helping you again in the future.
Top quality service very responsive. Highly recommend our team Eric does a wonderful job. Tech support has been excellent although rarely needed
Thank you so much for the kind words! We’re glad to hear you’ve had such a positive experience with our service and partnership. Eric will be happy to know he made a great impression, and we’re glad our tech support has been there when needed. We truly appreciate your recommendation and support.
Dj is great. She is very knowledgeable and knows her job
We agree! Thanks for sharing your kind words.
Was responded to quickly and situation rectified promptly.
We’re glad to hear your issue was addressed and resolved promptly. We appreciate your support and are always here if you need anything!
Started Slice and after only 10 days, I needed help and NOT ONE person would return calls, emails, or requests for assistance. The Dual Pricing is a scam, CC only charge 1.5 to 1.75% yet Slice charges 3.837% and you are required to change ALL menus to show the two prices rather than a cash discount which customers complained about. When we tried to cancel, again no response, so we packed up their equipment, and it sits in a corner. They collect ZERO fees from us. STAY AWAY from this company, they only want their cut of your sales, and will leave you in the dark for the remainder of your time.
We’re very sorry to hear about your experience, and we sincerely apologize for the lack of communication. That’s not the level of professionalism we strive for, and we understand how frustrating that must have been. We’d appreciate the opportunity to look into what happened. Please reach out to us at [email protected] with your contact information so we can follow up internally and address this situation. Thank you for bringing this to our attention.
We agree! Thanks for the kind words.
Their service is exceptional . I like this company .
Thank you so much for your kind words! We’re thrilled to hear that you find our service exceptional and that you like our company. Your support means a lot to us, and we look forward to continuing to provide you with a great experience.
Looks great hopefully learning every single day new stuff with this device
Thank you for your feedback! We’re glad to hear you’re enjoying the device and finding it helpful for learning something new every day. That’s exactly the kind of experience we aim to provide. If you ever have questions or need support along the way, we’re here to help.
good 👍 and professional nice persona todo perfecto y bien explication
Thank you for your kind feedback! We’re glad to hear you found our service professional and our team personable - it means a lot to know everything was clear and well explained. We’re always here if you need anything.
Been trying to get my account updated for three weeks. I have supplied everything requested and have spoken with multiple people including Camille and Anne but still can't process payments. When I supplied the last requested info, I asked if it was anything else. I was told no and it would be updated within 3-5 days. Still no service and more documents being requested..the service was not good.
* UPDATE: We are happy to hear your banking information has been corrected & all is running smoothly now* Thank you for your honest feedback—we truly appreciate it. We’re glad to hear the startup process went smoothly and that you’ve had positive experiences with our customer service. We’re sorry to hear about the challenges with resolving issues and the need for repeated follow-ups. That’s not the experience we want for our merchants. We’d really like the opportunity to look into this further and help improve your experience. A member of our team will be reaching out to you directly to learn more and work toward a resolution. Thank you for your patience—we’re committed to making this right.
Slice works seamlessly. Transactions are smooth and hassle free. We love Slice
Thank you for the wonderful feedback! We’re so glad to hear that Slice is working seamlessly for you and that your transactions have been smooth and hassle-free. It means a lot to us that you love using Slice—your support keeps us motivated to keep delivering the best experience possible.
Thank you for your kind words! Providing helpful and approachable service is very important to us, and we appreciate you taking the time to share your experience. If there's ever anything else we can assist you with, please don't hesitate to reach out!
Lied about monthly fees and other fees, and charges. Amounts taken from my bank account were always different every month, and dates changed every time they withdrew any amount. Sales rep doesn't respond and customer service is near impossible to reach. Thoroughly disgusted. Would be great if they would fix it but unlikely. I would not recommend Slice.
We’re very sorry to hear about your experience, we understand how frustrating that must have been. We’d appreciate the opportunity to look into what happened. Please reach out to us with your contact information by emailing [email protected] so we can follow up internally and address this situation. Thank you for bringing this to our attention.
Very good good
Thank you for your feedback! We’re glad to hear you had a very good experience. Your support means a lot to us, and we look forward to continuing to provide you with great service!
Thank you so much for your kind words! We’re delighted to hear that you experienced nothing but great service. Your feedback truly means a lot to us, and we look forward to continuing to serve you.
Your tech support team is great! they wouldn't give up until the issue was resolved.
We’re thrilled to hear that our tech support team was able to stick with the issue and get it fully resolved for you. Providing persistent, reliable support is something we take pride in, and your feedback means a lot to us. If you ever need assistance again, we’re always here to help!
I have never had such a hard time canceling a service before in my entire life. It has taken over 1 month and so many calls to customer service repeatedly asking them to get someone to call me, so I can cancel my account. I still have not talked to anyone. I was told by email that my account was closed on 3/30/2026 after calling Slice the 2/18/2026 the first time. The customer service started out great in 2025. I don't know what happened. I do not suggest anyone use Slice or Clover.
We are so sorry to hear you are have trouble connecting to solution your problem. We’d appreciate the opportunity to look into what happened. Please reach out to us at [email protected] your contact information so we can follow up internally and address this situation. Thank you for bringing this to our attention.
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