At Sekure, we know better than to rely on one-size-fits-all credit card processing fee structures or point of sale system bundles. Instead, our Payment Experts analyze every possible option available and craft a solution that best fits your unique needs. Representing thousands of merchants each month, Sekure puts you in a unique position to take advantage of exclusive rates and other benefits only available through our partnerships.We are not payment processors. This means our Payment Experts are able to provide straightforward advice about rates and equipment. We’re passionate about helping business owners, and through our Rate Sekurity Guarantee® , we’ll find you the best solutions and lowest rates possible for your unique needs.Let's get started
Written by the business, not verified by us.Sekure Payment Experts (sekuremerchants.com) has a 4.5 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Business Services and its reputation is excellent. 86% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 82% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-11.
Reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the helpful and knowledgeable staff for guiding them through the onboarding process and ensuring system setups run smoothly. People deeply appreciate the exceptional customer support, noting that representatives are always accessible, polite, and dedicated to resolving technical issues quickly. Users find the platform user friendly, reliable, and efficient for handling daily transactions without unnecessary interruptions in revenue. Some reviewers were not happy with unexpected costs, mentioning problems regarding payment processing fees and difficulties with contract terminations. A few customers also mentioned operational challenges with tracking grouped deposits or managing inconsistent system batch times.
Auto-generated from all reviews of this business. For reference only.I was told that I would not receive any monthly fees or equipment charges and could cancel at anytime without penalty but I am being charge a $25 monthly fee and if I choose to cancel I will be charged a $775 ETF fee. In addition, I am under contract for 3 years !
Farhan Malick Has been the best and easiest person for me to work with. He resolved every issue promptly and professionally. He was also able to lower my rates. Saving me a good bit of money every month. He followed up with me every time it was needed. I can’t say enough good about things about Farhan.
Watch your back, this company hides the real fees.
Very helpful and polite service! Highly recommend coming from a small business.
Hi, thank you for your review. We're very happy to hear your feedback!
Customer service was great and made it easy to resolve the issue and help us in the future.
Hi Rachel, Thank you so much for sharing your positive experience with us.
Hi Hien, thank you for your positive feedback!
Amazing service, reliable customer service. i definitely recommend
Hi Henry, thank you for taking the time to share your feedback!
I am not a big fan of the credit card machine batching being moved up to 9pm. We close at 9 and now some of our sales is on the next day on your end but not on our ticket when we z out. I have noticed that there has been several deposits in the last couple of months batched together so makes it more difficult for us to track them.
I was swayed into moving to this company only to find out it would not work for us. We are a healthcare office and the 3% credit card charge to the client/patient has to be independently added to their account. The company we've had for years prints this on the receipt. The first day with Sekure I realized they did not add that to the receipt. I asked if they could and they said "No". I told them I did not have time to figure that on each individual that chose to use their credit card, as opposed to a debit. So, I cancelled after the first day. Then, I proceeded to make several calls to ask how do I return the machine. No one returned my calls. I finally emailed. No response. 4 months later our bank account was charged $895. I immediately called and they said it was for not returning the machine. I explained I had called multiple times and emailed. They said they sent me a return label in February by email, which I did not have, obvioulsy because I sent an email in March asking how to return it. They sent a new label and I returned it. Only after I forwarded my March email, did they agreed to refund 100%, even though they received the machine back. They were previously stating they would only refund 50%. Claudia H. was trying very hard to help us, but her supervisors were not budging until I produced the latter email requesting instructions. I asked if they sent the email, and I had not returned the machine, why didn't they follow up. Again, no response. Also, calling customer service was terrible, usually waiting 30 minutes on hold each time. All the people I spoke with were nice, but I would steer clear of this company. Thank goodness I never cancelled my old one until I knew how this would work. I switched right back over to them.
Hi Janet, thank you for sharing your feedback. We aim to make every onboarding and offboarding experience as smooth as possible, and we’d like to clarify a few details regarding your account. Return instructions were originally sent to your email address to facilitate the equipment return. However, because the equipment was not shipped back for several months, an unreturned equipment fee was automatically applied per standard processor policy. Despite the processors policy against reimbursements past the agreed return window, our team advocated on your behalf and secured a 100% full reimbursement in the interest of good customer service. While we are disappointed to see a negative review after providing this courtesy refund, we do appreciate your kind words about Claudia H.’s efforts. We wish your practice all the best moving forward.
These people are out of control
Hi Raymond, we appreciate you taking the time to share your feedback. We have reviewed the details of your account and are glad to see that our team has spoken with you to address this issue and get you up and running smoothly with your processor. Please let our team know if there is anything else we can assist with, or contact us at [email protected].
Pablo was amazing I would recommend speaking with him. He was knowledgable and amazing at his job.
Hi Rana. thank you for your kind words! We're thrilled to hear that Pablo provided you with amazing service and we met your expectation.
Martin is one of the best phone assistants I have ever encountered; no one has ever made me feel like I was speaking with a truly attentive family member. He is incredibly kind, polite, and considerate, with a remarkable level of tact—someone who provides an excellent experience when assisting you.
Hi Tomas, thank you for your review. We're very happy to hear your feedback!
Our card reader has been fast and reliable. I like that it is easy to use and that a daily snapshot is provided, as a new small business owner I am glad we chose Sekure Payments Experts!
Thank you so much for sharing your experience! We're thrilled to hear that we made your onboarding process smooth and enjoyable.
Hi Hilaire, thank you for your positive feedback!!
I would like to recognize Farhan Malick, a Payment Representative at Sekure Merchants, for the outstanding support he provided me. I came to him with an account that was overcharging me and set up on completely the wrong plan for my business, and he took the time to work out a solution that actually made sense for how I operate. Throughout the process, Malick was patient, respectful, and consistently responsive, whether I reached him by phone or email, and I never had to wait long for a reply. Having run my own business for many years, I have dealt with a lot of credit card processing representatives, and Malick stands out as one of the most personable and genuinely helpful I have ever worked with. He advocates for his clients and puts in real effort to get you the best possible rates for your business. In an industry that can feel competitive and confusing, it is a relief to have someone like Malick that I can trust and rely on. I would recommend him to any business owner looking for a rep who actually has their back.
Hi Aubrey, thank you so much for your kind words! We're thrilled to hear that Malick's follow-up and communication have made such a positive impression.
excellent customer service. Knowledgeable and helpful.
Hi Ken, thank you for your review. We're very happy to hear your feedback!
Hi Adrienne, thank you for your review. We're very happy to hear your feedback!
Ryan was very diligent in explaining a miscommunication with the plan I was on. He has been good to work with and thorough in his follow up.
Hi Anthony, thank you for bringing our attention to this. We value your time and apologize for the trouble. It's important to Sekure that our merchants have all the information they need to get the most out of their card processing account. We'll follow up with you to review your setup and ensure all your questions are answered. Please contact us directly at [email protected] if you need assistance in the meantime.
Transitioning to the new company was very easy. My merchant onboarder Michelle Gionet was very patient with me and walked me through the process and making sure I was comfortable with the machine, etc. and made sure if I had any questions or concerns that she could be reached. Thanks!
Hi Tim, thank you so much for your feedbackl! We're thrilled to hear that your experience was smooth and positive.
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