The company made it simple for me to…
The company made it simple for me to make the choice to go with them.
Reply from Sekure Payment Experts2026-06-11
Hi Jessie, thank you for your review. We're very happy to hear your feedback!
About Sekure Payment Experts
Data updated- Website
- sekuremerchants.com
- Category
- Business Services
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 101 reviews
- Replies to negative
- 82% (9/11)
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About this business
At Sekure, we know better than to rely on one-size-fits-all credit card processing fee structures or point of sale system bundles. Instead, our Payment Experts analyze every possible option available and craft a solution that best fits your unique needs. Representing thousands of merchants each month, Sekure puts you in a unique position to take advantage of exclusive rates and other benefits only available through our partnerships.We are not payment processors. This means our Payment Experts are able to provide straightforward advice about rates and equipment. We’re passionate about helping business owners, and through our Rate Sekurity Guarantee® , we’ll find you the best solutions and lowest rates possible for your unique needs.Let's get started
Written by the business, not verified by us.Is Sekure Payment Experts legit?
Sekure Payment Experts (sekuremerchants.com) has a 4.5 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Business Services and its reputation is excellent. 86% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 82% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-11.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Consumers frequently praise the helpful and knowledgeable staff for guiding them through the onboarding process and ensuring system setups run smoothly. People deeply appreciate the exceptional customer support, noting that representatives are always accessible, polite, and dedicated to resolving technical issues quickly. Users find the platform user friendly, reliable, and efficient for handling daily transactions without unnecessary interruptions in revenue. Some reviewers were not happy with unexpected costs, mentioning problems regarding payment processing fees and difficulties with contract terminations. A few customers also mentioned operational challenges with tracking grouped deposits or managing inconsistent system batch times.
Auto-generated from all reviews of this business. For reference only.What people say
Excellent and very timely responses to…
Excellent and very timely responses to all questions. Very prompt payment for credit card charges.
Reply from Sekure Payment Experts2026-06-11
Hi Trent, thank you for sharing your wonderful experience. We appreciate you taking the time to highlight our work.
My representative Linda was awesome
My representative Linda was awesome. She was patient and thorough. I called with a question after hours and did not leave a message. She still called me back
Reply from Sekure Payment Experts2026-06-09
Hi John, thank you so much for your kind words and recommendation! We're thrilled to hear that your experience with Linda was smooth and professional.
Great CSR and Easy Transition
The CSR are very responsive and helpful. They responded immediately to any questions or concerns. Additionally, the transition was seamless and the program is very user friendly.
Reply from Sekure Payment Experts2026-06-08
Hi Hilary, thank you for sharing your wonderful feedback. It's great to hear our team made your transitions smooth and easy.
I called this place by accident but the…
I called this place by accident but the customer service was so good I changed my pos service to them. Linda was my setup specialist and that’s just what she is. She took the time to walk me through everything and I can tell you that’s not a pleasurable experience but she was so patient with me and answered all my questions and she even calls back for a follow up just to make everything is working right
Reply from Sekure Payment Experts2026-06-04
Hi Jack, thank you so much! We're thrilled to hear that your experience was smooth and positive.
Kimberley Tibbs
Don’t know if I emailed this or not. But I just want to repeat if I did - Kimeberley Tibbs is an awesome representation of your company. She is patient, knowledgeable, kind and always calm. I mention her name whenever I share information about your firm. She is Great!!!
Reply from Sekure Payment Experts2026-06-04
Hi Nancy, Thank you so much for sharing your experience! We're thrilled to hear that Kimberley made your onboarding process smooth and enjoyable.
Easy to use card reader
Easy to use card reader, And when I call they are very helpful.
Reply from Sekure Payment Experts2026-06-04
HI Debra, We appreciate your trust in us and are thrilled to have been able to support your business effectively!
AWESOME CUSTOMER SERVICE.
I HAVE NEVER HAD ANY ISSUES WITH SEKURE PAYMENT SYSTEMS. EVERYTHING HAS BEEN GREAT. THAT'S WHY I HANG UP ON COMPETITORS WHO TRY TO COME AND TAKE OUR BUSINESS FROM YOU. VERY PLEASED OVERALL!
Reply from Sekure Payment Experts2026-06-04
Hi Lisa, thank you for sharing your wonderful experience. We appreciate you taking the time to highlight our team.
Well it’s a good to know about the…
Well it’s a good to know about the processing fee is lower than others but sometimes the app of contact less get disconnected. So have to do manually
Reply from Sekure Payment Experts2026-06-08
Hi Raj, thank you for your feedback, We'd love to get this resolved for you as soon as possible. One of our Payment Experts will reach out ensure that everything having to do with your account meets your expectations. If there is anything else we can do for you in the meantime, please contact us directly at [email protected].
Excellent service
Kayla was and always on every call so very helpful,excellent excellent excellent people skills, as well as very comunitiv. Awesome service 👏 to the ppl that hired her i applaud you.......
Reply from Sekure Payment Experts2026-06-04
Hi David, thank you so much for your kind words! We're thrilled to hear that Kayla's follow-up and communication have made such a positive impression.
Completely satisfied with customer support
Juan Capera has been the customer rep that you always want to have. He listens and produces, going out of his way to make you feel like you matter. I feel that our firm is in good hands with Juan.
Reply from Sekure Payment Experts2026-06-02
Hi Roland, thank you so much! We're thrilled to hear that your experience was smooth and positive.
Renata always was pending about our process
Renata always was pending about our business and your company, She has been meeting my expectations, has been responsible and punctual with the calls to follow up on how the machine has been working, has been accommodated with my schedules and has been patient and knowledgeable about her work
Reply from Sekure Payment Experts2026-06-02
Hi Arepaland, thank you for sharing your wonderful experience. We appreciate you taking the time to highlight her work.
Very unreliable it closes the bat at…
Very unreliable it closes the bat at different timing and every time it takes about 2 minute so in the middle of business time we have to stop everything and wait for the pad to restart…. The connection between pax and pos system is very unreliable as well and sometimes the pax charges, but the PO system does print a receipt over all not good at all
Reply from Sekure Payment Experts2026-07-13
Hello Elias, we apologize for any inconvenience you experienced regarding the equipment provided by your processor. We see that you have been working with our broker team to complete updates on the account. Your Payment Expert will continue to follow up with you, but please contact us directly at [email protected] if you need assistance in the meantime.
Everything was great.
Reply from Sekure Payment Experts2026-06-04
Hi Marko, Thank you for your positive feedback!
very good support
Reply from Sekure Payment Experts2026-05-26
Hi, thank you for your positive feedback.
Kayla was Awesome
Kayla was Awesome! She made every step of the process painless, with her extensive knowledge and patience. Kayla keep up the great customer service, you're going places.
Reply from Sekure Payment Experts2026-05-26
Hi Cedrick, thank you so much for your kind words! We're thrilled to hear that Kayla's follow-up and communication have made such a positive impression.
Wonderful Customer Service!
Highest praised to both the system and the customer service! I worked with Michelle Gionet, and she was wonderful in helping me set-up and navigate the Payments Hub system. It was easy to get into the program, and the layout and flow are clean and simple. The process to run a card is intuitive, and the funds were in the account the very next day. Michelle was fun and easy to talk to, quick with her responses when I would reach out, and very knowledgeable; knew the answer to every question I asked!
Reply from Sekure Payment Experts2026-05-26
Hi, thank you for your thoughtful feedback! We're delighted to hear that Michelle provided such excellent support throughout your setup process.
Keelan was great
Keelan was great ! Never missed a day without calling to follow up while we were getting the credit card processing in play.
Reply from Sekure Payment Experts2026-05-26
Hi Michelle, thank you for sharing your wonderful experience. We appreciate you taking the time to highlight his work.
Thank you Sofia for your help great…
Thank you Sofia for your help great services 100%happy
Reply from Sekure Payment Experts2026-05-26
Hi Chris, thank you for your review. We're very happy to hear your feedback!
They were good helped me get knowledge…
They were good helped me get knowledge of my system easily step by step and made it real easy for me .
Reply from Sekure Payment Experts2026-05-18
Hi Taneeka, thank you so much for your kind words! We're thrilled to hear that our team was able to support you with such patience and care.
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