At Sekure, we know better than to rely on one-size-fits-all credit card processing fee structures or point of sale system bundles. Instead, our Payment Experts analyze every possible option available and craft a solution that best fits your unique needs. Representing thousands of merchants each month, Sekure puts you in a unique position to take advantage of exclusive rates and other benefits only available through our partnerships.We are not payment processors. This means our Payment Experts are able to provide straightforward advice about rates and equipment. We’re passionate about helping business owners, and through our Rate Sekurity Guarantee® , we’ll find you the best solutions and lowest rates possible for your unique needs.Let's get started
Written by the business, not verified by us.Sekure Payment Experts (sekuremerchants.com) has a 4.5 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Business Services and its reputation is excellent. 86% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 82% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-11.
Reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the helpful and knowledgeable staff for guiding them through the onboarding process and ensuring system setups run smoothly. People deeply appreciate the exceptional customer support, noting that representatives are always accessible, polite, and dedicated to resolving technical issues quickly. Users find the platform user friendly, reliable, and efficient for handling daily transactions without unnecessary interruptions in revenue. Some reviewers were not happy with unexpected costs, mentioning problems regarding payment processing fees and difficulties with contract terminations. A few customers also mentioned operational challenges with tracking grouped deposits or managing inconsistent system batch times.
Auto-generated from all reviews of this business. For reference only.I was incredibly upset when I called, due to a large charge to my account from North. I spoke to Pablo Diego, and he made me cry Happy Tears. He was so kind and helpful, I cannot say enough! Thank you so much for your help today !
HI Chelsea, thank you for sharing your wonderful experience. We appreciate you taking the time to highlight Pablo's work.
This has been the worst service I have ever worked with. Calls remain totally unanswered and messages totally ignored. The system is completely botched up. Wrong charges, wrong fees being charged, no response from anyone at this company. All messages are ignored and phone calls unanswered across the board. Terrible, terrible, terrible.
HI Lee, thank you for reaching out to us. We’re sorry to hear of your experience. A member of our management team has reached out to discuss your account further and address your concerns. Please feel free to reach out to us at [email protected] for any questions or concerns.
Pablo Diego spent over half an hour walking me through each element of our bill, answering each question, while also making recommendations on how we could reduce our costs. He was both helpful and polite.
Hi Larry, thank you so much for your kind words! We're thrilled to hear that Pablo was able to support you with such patience and care.
they deleted cancelled the account as it was not right for me as i am a small business that is going into semi-retirment. they cancelled right away but took them awhile to remove me from their email list
Hi Doyle, thank you for your feedback! Please don't hesitate to contact us if you have further questions.
The company is full of shit. The savings promised are not there and I will discontinue service immediately.
Hi Alex, thank you for reaching out. We take our savings promises very seriously and want to ensure your statement reflects that. In reviewing your account, we confirmed that the processor applied the exact lower rates we negotiated for you. However, because you only processed for one week instead of a full monthly cycle, the statement data does not yet reflect the full scale of your monthly savings. We see that a member of our team has already reached out to you to clear this up. If you have any questions, please feel free to contact us directly at [email protected].
It is very easy to operate the machine. payment is fast, the daily e mails are easy to follow, for daily transactions. The customer service is outstanding!
Hi Mona, thank you so much for your kind words! We're thrilled to hear that your experience with our team has been positive.
Kim was an awesome customer service rep. She made sure everything was running smoothly with the system. If I had any questions I would reach out and she would call me right back. I highly recommend sekure.
Hi Shronda, thank you for sharing your experience! We're so glad to hear that Kimberley's support helped make your transition as smooth as possible.
good customer service took her time Kayla did a excellent job on getting me started
Hi Rogers, thank you so much for the kind words! We're thrilled to hear that your experience was smooth and positive.
It was very smooth and easy to do. Kayla was very helpful.
Hi Chris, it's great to hear that Kayla's work meet your expectation. Thank you for your feedback.
Diana Fato has been the most helpful and caring person I have dealt with of any card payment company. We trust her and appreciate her professionalism. We have used square and worldpay but She did us much better. Sekure Payments is excellent and reliable for our mobile services we offer.
Hi An, thank you for sharing your wonderful experience. We appreciate you taking the time to highlight her work.
Miss Mikala trench helped me out with my credit machine and had answered every single question I needed to. Even when I was freaking out on site at a large event, she kept me calm and walked me through everything. I think she’s an asset to this company and she needs a raise Sign Jasen B.
Hi Jason, thank you for sharing your feedback to us. We appreciate your trust in us and are thrilled to have been able to support your business effectively!
Malick was exceptional. He corrected all of my issues and gave great service.
Hi Dominique, thank you for your kind words! We're thrilled to hear that Malick provided you with amazing customer service.
Very great and effective love the product
Hi Fushia, thank you for your review. We're very happy to hear your feedback!
Hi Jeff, thank you so much! We're thrilled to hear that your experience was positive.
Representative was very available and efficient
Hi, thank you for sharing your positive feedback.
Linda Nguyen is amazing!! She has walked us through getting set up and has supported us every step of the way! She checks in regularly and made sure we were all set. So appreciated when working with software and different merchants, it can get very confusing!
Hi Julia, thank you so much for your kind words! We're thrilled to hear that your experience with our team has been positive & Linda's work met your expectations.
I really like it and the ease of being able to collect and we can give the receipt to the customers
Hi Yosmar, its great to hear your positive feedback! Thank you for sharing.
I would like to thank him for helping us and for being so kind and patient. Dealing with customers isn’t always easy so high five to you. You rock and thanks again
Hi Sabrina, We're thrilled to hear that everything was smooth and easy. We appreciate your trust and look forward to continuing to support your business.
Renata was very clear and helpful in every aspect.
Hi Leonel, Thank you for sharing your positive feedback!
Charlen Manns makes working with Sekure Merchants a breeze. Just when I think I am in a pickle, I reach out to her and I get a very speedy response. She never makes me feel like any of my questions are ridiculous or too difficult. Customer service like this should absolutely get praised. I am so happy with my experience. Getting up and running and getting problems resoved quickly and efficiently are crucial to running a small business. Charlene is THE BEST IN CUSTOMER SERVICE and reliability .
Hi Cheryl, thank you for your positive feedback. We're so glad to hear that your experience has been a great one, and it really means a lot that our team has made such a positive impression.
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